Mementofor (mementofor.com) has a 2.9 out of 5 rating on OK.one, based on 48 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 48% rate it 4 stars or higher while 50% give 1 star; The business has replied to 100% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-10-24.
Bought the Jurassic Dino's Advent Calendar and my son was super excited because it states the dinos are funko pop style and also shows a picture of them on the site. He opened the first one last night and it was just a small piece of plastic with a picture of a dinosaur with a Santa hat on. Looks nothing like the website shows. When I went to the site to the 'Contact Us' link, it said the page you were looking for does not exist, and there is no number to call with the hours of operation.
Reply from Mementofor2025-12-03
Dear Jess
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: [email protected]
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
I have waited for the tracking number and it has not shown up.
Reply from Mementofor2025-11-25
Dear Bonita
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I just received the shipping info for my order and it says it does not exist .
I am hoping this is not a scam .
I have already contacted the company with no replies.
The only response is on trust pilot which is requesting I send info on the issue, when I already sent this info directly ???
Seems they only respond to complaints on trust pilot which, and you cannot reply on their response ?
Reply from Mementofor2025-11-22
Dear David
Thank you for your feedback, which we take very seriously. Regarding the issue you raised, here are some clarifications:
We do not send fraudulent tracking links. If you receive any unusual shipping notifications, please contact us immediately.
We are a legitimate seller and will not engage in any fraudulent activity. If any information was sent in error, we will promptly investigate and correct it.
To expedite your order status, please send a screenshot of the suspected email to [email protected]. We will promptly address the issue, including reissuance or refunds.
Thank you for your understanding and cooperation.
Best regards
Olivia
I placed an order over a month ago and still have not received it. 2 weeks ago I reached out for tracking information and they sent me a bogus shipping company along with a bogus tracking number. I would not waste your money with this company
Reply from Mementofor2025-11-21
Dear Coy
We take your question very seriously.
First, please allow us to explain that the system-generated tracking number may be temporarily unavailable during the initial shipment due to the following reasons:
1. The newly generated waybill has not yet been entered into the carrier's system;
2. The package is awaiting dispatch;
We will never intentionally provide false information and are willing to actively assist you in verifying the shipment status.
You can contact us through the following methods so that we can provide you with more detailed assistance:
Customer Service Email: [email protected]
Thank you for your understanding and support.
Best regards
Olivia
I've had a bit of trouble recieving my package but through the help of Mia my package arrived today.when I have emailed Mia with a question she has got back to me straight away and went above and beyond to help.
Reply from Mementofor2025-11-20
Dear Michael
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I had an issue with my order, but Olivia was great and resolved it quickly. Very satisfied with the outcome!
Reply from Mementofor2025-11-04
Dear Sheri
We apologize for the serious error in processing this order.
Please rest assured that we take this matter very seriously and will fully cooperate with you in the investigation and follow-up.
To expedite further communication, please send your information to one of the following email addresses, and we will assign a dedicated person to assist you with a priority resolution:
Customer Service Email: [email protected]
Once again, we sincerely apologize for the inconvenience and appreciate your feedback, which will drive us to continuously improve our service.
Best regards
Olivia
The initial product was delayed in arriving and was the wrong size. The customer service was responsive and offered options to resolve the issue. Overall it was a good experience.
Reply from Mementofor2025-10-28
Dear Nahida
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer communication. It took about 2 months to receive the order due to the demand for the product. But the mugs are beautiful and customer service kept me advised of every step along the way.
Reply from Mementofor2025-10-28
Dear Michaela
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service! Quick to respond. Had an issue and they resolved it right away!!! Highly recommend! And my husband loved the bottle
Reply from Mementofor2025-10-11
Dear Tiffany,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Items not received for months after purchase. Reached out to customer service. Person was professional and very helpful. I finally received items. Unfortunately disappointed with the products, they were not what was expected. Definitely not worth what I paid for them.
Reply from Mementofor2025-10-11
Dear Christina,
Thank you for taking the time to leave a review.
Customer satisfaction is always at the core of our service. To address the shortcomings you mentioned, we will continue to improve our product quality and service details, striving to provide you and other customers with an experience that better meets your expectations.
If you have any specific suggestions, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
Thank you for your understanding and understanding. We look forward to providing you with even more satisfying service in the future.
Best regards
Olivia
The person I was dealing with was very professional . Was able to answer my questions in a timely fashion. Thank You for great customer service .
Reply from Mementofor2025-10-11
Dear Evelyn,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I've never received my order
And I've emailed them and no response. Buyer beware don't order from this company
Reply from Mementofor2025-09-12
Dear customer,
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Scam, never got the item. And zero reply s to my emails!
Reply from Mementofor2025-09-12
Dear Steven,
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Process was smooth. Any issues were resolved ASAP! I will definitely save link of website and shop again!
Reply from Mementofor2025-09-12
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had an issue with a delay in receiving the item but when I reached out by e-mail, a customer service representative, Lexie, promptly assisted and had the item resent. She was extremely helpful, and I received the item I ordered.
Reply from Mementofor2025-08-04
Dear Lauren, hello!
Thank you very much for your high regard for Lexie and our customer service team! We are committed to providing meticulous and attentive service to every customer. It is a great honor to have successfully resolved your issue and receive your recognition.
We will also pass on your encouragement to Lexie, and we believe it will be a great inspiration to our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
How can this business be allowed to operate in the US? They are a bunch of ripoff artists and should be banned from doing business here. Won't return your money after they screw you!!
Reply from Mementofor2025-08-04
Dear Customer,
We are deeply sorry for your disappointment with this shopping experience.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take full responsibility and investigate further.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We are committed to prioritizing this matter and will strive to provide you with a clear and reasonable solution as soon as possible. We sincerely apologize for the inconvenience this has caused and sincerely hope that you will give us a chance to improve.
Best regards
Olivia
I ordered the Marine Corps cowboy hat on 3 June and still have not received the item.
the tracking number was never received by the post office. The post office said the number was bogus and was never received or delivered. I have had nothing but trouble trying to get the item ordered. I will never order anything else from this site! Its the 4th of August
Reply from Mementofor2025-08-04
Dear Larry,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
Don't buy anything from this place. Until you send me the hat I ordered I will be against you. No one from your company never even tried to make my sale right. Bait and Switch is basically what happened.
Reply from Mementofor2025-08-04
Dear James,
We regret that you were disappointed with your shopping experience.
We take the issue you raised very seriously. We are always committed to providing customers with excellent products and quality service. If there were any miscommunication, we will take responsibility and further investigate and address the issue.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and strive to provide you with a clear and reasonable solution as soon as possible. We sincerely apologize for the inconvenience this has caused and sincerely hope that you will give us another opportunity to improve.
Best regards
Olivia
Ordered on March 8th the Exploding Kittens: Horrible Therapist Version. Emailed on 4/2/25 for on order update since it still showed as not shipped. Got an immediate (auto) reply from bestbuy.com and it was labeled as a suspicious or span message. It says the package has been sent and gives a tracking number. Bogus link (didn't click). Fraud.
Reply from Mementofor2025-08-04
Dear Customer:
Thank you for your feedback, which we take very seriously. Regarding your concerns, please note the following:
We do not send fraudulent tracking links. If you receive a shipping notification that looks unusual, please do not click on any suspicious links and verify that the sender's email address is official (e.g., @clientcare2025.com).
We are a legitimate seller and will not engage in any fraudulent activity. If any information was sent in error, we will promptly investigate and correct the issue.
To expedite the verification of your order status, please send a screenshot of the suspected email to [email protected]. We will promptly address the issue, including reissuance or refunds.
Thank you for your understanding and cooperation.
Best regards
Olivia
FALSE advertising about the Book Dragon 2025 calendar
My mother , Linda Newton, 5526 North Pacific Ave Coeur Dalene, Idaho 83815 bought me the 2025 Book Dragon wall calendar for my birthday. It arrived today Feb 3, 2025. On their web site the pictures were of beautiful dragons with lively faces who were cozily reading in opulent rooms. The pictures on the calendar I received were small, blurry and so pixelated that you can't even SEE the dragon's faces, let alone the rooms that they're in. It was false advertising! My mother paid more than $25 for this piece of crap and it looks like an 8 year old did it on their computer for a school project. Don't buy anything from this company! They're thieves and liars!
8-5-25 Your reply to my review is ridiculous. You are clearly scamming people. No trustworthy business advertises high quality products, then sells the customer extremely low quality products and blames it on something lame like "differences in printing and display devices." My mother already contacted your company months ago for a refund and we sent LOTS of actual photos then!! Your company said they could only give us $4 back. That is NOT good customer service and just reinforces what we already know: you are a scam company and you are defrauding people out of their money. The fact that you are implying that I'm lying about this, rather than take responsibility for your shoddy workmanship says it all. BUYER BEWARE!!! Do not buy anything from this company! You will lose your money!
Reply from Mementofor2025-08-05
Dear Angela ，
Regarding the issue you mentioned, we have the following explanation:
Regarding image discrepancies: The images on this website are schematic representations of the product. Actual product quality may vary due to differences in printing and display devices. However, if the product you received does exhibit significant quality issues, please provide actual photos, and we will promptly verify and address the issue.
Regarding quality issues: Please send your order number and actual photos to [email protected]. We will provide you with a reasonable solution, such as compensation or a replacement.
We solemnly promise that we always accurately describe our products and will not engage in fraudulent activities. We deeply regret any misunderstandings caused.
We hope to have the opportunity to properly resolve this issue for you. Thank you for your understanding and support.
Best regards
Olivia
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