Mementofor (mementofor.com) has a 2.9 out of 5 rating on OK.one, based on 48 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 48% rate it 4 stars or higher while 50% give 1 star; The business has replied to 100% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-10-24.
I ordered the Christmas mice. They took quite long to arrive, not in time for Christmas. And they looked like vague cheap versions of their photo - quite disappointing, especially for the price.
Reply from Mementofor2025-08-05
Dear Karen:
We sincerely apologize that your purchase did not meet your expectations.
Regarding the issue you mentioned, we have the following explanation:
Logistics Delay: Due to the busy holiday season, shipments may be delayed. We apologize for this.
Image Differences Between Actual Product and Image: Images are taken from actual products. Due to batches, lighting, and display device variations, actual product may vary slightly. If you believe the product you received has a quality issue, please contact us for verification.
Please provide your order number and relevant photos via email at [email protected]. We will assist you as soon as possible.
Thank you for your understanding and support.
Best regards
Olivia
Buyer beware!! Still waiting on my order. It’s been over a month and a half!! They took my money and have never heard from them again!
$40 down the drain!😡😡😡😡😡😡
Reply from Mementofor2025-08-05
Dear Customer,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
This company has taken my own images of my own products on my site and are advertising them for sale on their site and through ads on social media... one buyer has received their order - which obviously looked nothing like my photos (really bad quality). This seems to be a scam company. Buyer beware
Reply from Mementofor2025-08-05
Dear Customer,
Thank you very much for your feedback. We take such allegations seriously.
Please allow us to clarify the following:
Image Usage: All our product images are from legitimate licensed sources, original designs, or brand collaborations. We do not intentionally plagiarize others' work. If you believe there has been misuse, please provide relevant supporting documentation via our official email address. We will promptly verify and address the issue appropriately.
Product Quality Issues: We are always committed to providing customers with high-quality products that match their descriptions. If a buyer reports that the product does not meet their expectations, we are willing to cooperate with the investigation and provide reasonable solutions.
We understand and respect originality and firmly oppose false advertising.
For further information or inquiries, please contact us at [email protected] and we will promptly address the issue.
Thank you for your understanding and supervision.
Best regards
Olivia
Dear Loree:
Thank you for taking the time to leave us your feedback. We sincerely apologize for your dissatisfaction.
Regarding your concerns about counterfeit goods, we solemnly state the following:
All products sold on our platform are independently designed or licensed and are not counterfeit goods.
All products undergo quality inspection before shipment to ensure they match the product description.
If you have any questions or dissatisfaction with the product you received, please provide us with your order number and actual photos. We will promptly verify and properly address your concerns to ensure your rights are protected.
We have no intention of deceiving you and sincerely welcome the opportunity to clarify the facts and resolve your issue.
Best regards
Olivia
I ordered 3 pocket tokens based off of the photo of item. Shipping was ridiculous; emailed them a couple of times and each time was told it was on its way(was still in China both times) once i received the tokens i was extremely disappointed because they didn’t like anything like product pictured. Emailed them again with side by side photos of what I received vs the pic of what i thought i was getting. They resolved the issue by giving me a $4 refund on a $90 order! DO NOT order from this company!! They’re scammers!
Reply from Mementofor2025-08-05
Dear Customer,
Thank you for taking the time to share your valuable feedback. We are deeply sorry that your shopping experience did not meet your expectations.
Regarding product quality and after-sales service, if you still have any questions about the compensation plan, please feel free to contact our customer service team. We will do our best to find a more appropriate solution for you.
You can contact us via the following email:
📩 [email protected]
We value every customer's feedback and trust, and will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and understanding.
Best regards
Olivia
SCAM/FRAUD! ~They DO NOT HONOR their advertisements, listings, policies, and returns, unless it benefits them~ Mementofor had a listing for Valentine Cards with gemstones. It states the package includes crystals: Tigers Eye, Red Jasper, Green Aventurine, Amethyst, Rose Quartz, Blue Spot Jasper, Clear Quartz, & Dalmatian Stone. The order I received did NOT have them included. I've spent weeks corresponding with massive resistance. I finally filed a complaint with PayPal & I'm told that Mementofor will refund 100% once they receive the items back. I'm fine sending the items back but not at my cost. At the time of my purchase, their website said they offer "30-day postage paid returns". The envelope that I received came from Franklin, IL, not China. However, Mementor is insisting that I ship to China at my cost. They have also since removed this statement ("30-day postage paid returns") from their website. I am still within my 30 days and they are insisting that I pay for the return. If I don't, they won't refund anything. Grrr! Why can't there be authentic & transparent companies who honor their clients [rhetorical].
Reply from Mementofor2025-08-05
Dear Customer,
Thank you for taking the time to share your valuable feedback. We are deeply sorry that your shopping experience did not meet your expectations.
Regarding product quality and after-sales service, if you still have any questions about the compensation plan, please feel free to contact our customer service team. We will do our best to find a more appropriate solution for you.
You can contact us via the following email:
📩 [email protected]
We value every customer's feedback and trust, and will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and understanding.
Best regards
Olivia
I ordered "24 pack valentine's cards with heart shaped crystals" the picture was of various colored quarts and stone hearts. What I received was plastic beads. Total scam.
Reply from Mementofor2025-08-05
Dear Customer,
We sincerely apologize for your disappointment with this purchase and sincerely apologize for the product experience you experienced. We deeply understand your frustration and thank you for taking the time to provide us with your feedback.
We take your concerns very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and strive to provide you with a clear and reasonable solution as soon as possible. We apologize again for the inconvenience this has caused and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Ordered items from seller on 10/25/23. Emailed them on 11/27/23 after receiving no updates. They responded that the package was in transit. I asked multiple times for a refund due to the delays and they refused. I finally received the items on 12/20/23, almost 2 months after I placed the order. They were pretty cute except some of the items were smaller than the others, even though they are supposed to be identical,
Reply from Mementofor2025-08-05
Dear Monica,
Thank you for your patience and sincerely apologize for the delay in shipping this order. We deeply regret and apologize for not providing you with the shopping experience you expected.
Due to the multiple logistics processes required for your order (including inspection, customs clearance queues, and regional holidays), delivery times may sometimes exceed expectations. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
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