Michael Jones Jeweller (michaeljonesjeweller.co.uk) has a 5.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
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Ben Tomlin · 5 reviews · Experienced 2026-05-19 ·
★★★★★
Over the past few years I have only…
Over the past few years I have only ever bought top quality watches and jewellery from Michael Jones in Northampton and just recently they looked after a major repair to my wife's watch. I shall soon be making another purchase from them and I wouldn't dream of going anywhere else.....I don't believe the fine quality of friendly service and level of expertise could be matched by any other retailer..
Reply from Michael Jones Jeweller2026-05-23
Thank you so much for your continued loyalty and for taking the time to share such a wonderful review. It truly means a great deal to us that you have entrusted us with your watch and jewellery purchases over the years, as well as your wife’s recent repair.
Your kind words about our team are deeply appreciated. We look forward to welcoming you again soon and assisting with your next purchase.
L
Lloyd · 14 reviews · Experienced 2026-05-20 ·
★★★★★
Highly recommend
Having received some very poor service from a well known online watch company I found Michael Jones Jeweller. Fantastic service, good prices and very friendly staff. Every effort was made to ensure that I knew what was happening and any issues dealt with immediately without chasing etc. Highly recommend and I hope to return when I buy another watch. Many thanks particularly to Gareth who contributed hugely to the great experience of dealing with this purchase.
Reply from Michael Jones Jeweller2026-05-23
Thank you so much for your wonderful review and for choosing to shop with us. We’re delighted to hear that your experience with us was such a positive one, especially after the disappointment you had elsewhere.
Providing friendly, transparent service and keeping our customers informed every step of the way is something we take great pride in, so it’s fantastic to know this made a difference to your purchase experience. We’ll be sure to pass your kind words on to Gareth, who will be thrilled to hear your feedback.
Thank you again for your recommendation. We truly appreciate your support and look forward to welcoming you back when the time comes for your next watch purchase.
T
Tony Regan · 3 reviews · Experienced 2026-05-14 ·
★★★★★
Service is excellent
Reply from Michael Jones Jeweller2026-05-20
Thank you for your kind words! We're delighted to hear you found our service excellent. We truly appreciate your support and hope to assist you again in the future.
Great service from Owen in the Banbury store for a purchase of a watch. Very knowledgeable and professional. Hope to be visiting again soon.
Reply from Michael Jones Jeweller2026-05-20
Thank you for your wonderful review! We’re delighted to hear that Owen provided such great service during your visit to our Banbury showroom. We’ll be sure to pass along your kind words to him. Enjoy your new watch, and we look forward to welcoming you back again soon!
Excellent service, and really prompt delivery the jewellery was lovely, and well packaged. Many thanks
Reply from Michael Jones Jeweller2026-05-20
Thank you so much for your lovely review! We’re delighted to hear you were pleased with both the jewellery and the prompt delivery. It’s wonderful to know the packaging also made a great impression. We really appreciate your support and hope to welcome you back again soon.
Beautiful gem charm and amazing packaging made it feel very special. Dispatched and delivered quickly, worthy of the 5* wholeheartedly recommend.
Reply from Michael Jones Jeweller2026-05-20
Thank you so much for your lovely review! We’re delighted to hear you loved your order and that the packaging made it feel extra special - that’s exactly the experience we hope to create. We’re also so pleased the dispatch and delivery were quick for you. Your recommendation truly means a lot to us. We hope to assist you again in the future.
Longines Hydroconquest April 2026 received quickly on the day I requested.
Reply from Michael Jones Jeweller2026-05-20
Thank you for your review! We're delighted to hear your Longines Hydroconquest arrived quickly and on the day you requested. We hope you enjoy your new watch for many years to come, and we truly appreciate your support.
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Patrick Carroll · 12 reviews · Experienced 2026-05-14 ·
★★★★★
I have purchased my rolex submariner…
I have purchased my rolex submariner yesterday from Simon who was outstanding in his approach to my needs,he was patient in dealing with my request for the purchase of my 2 watches and my purchase of my submariner,I have to say what friendly and welcoming people they are unlike the other rolex dealer in Oxford,I would highly recommend michael jones and a big special thank you to Simon
Reply from Michael Jones Jeweller2026-05-20
Thank you so much for your wonderful review! We’re delighted to hear that Simon provided such outstanding service and made your experience so enjoyable when visiting our Banbury showroom.
We pride ourselves on offering a welcoming and personal experience to every customer, so it’s fantastic to know that Simon and the team made such a positive impression. Your recommendation means a great deal to us, and we will be sure to pass on your kind words to Simon.
Enjoy your new watch, and we look forward to welcoming you again in the future.
T
Toni · 5 reviews · Verified · Experienced 2026-04-27 ·
★★★★★
Quality product
Quality product
Package well
Arrived in good time
Reply from Michael Jones Jeweller2026-05-20
Thank you for your great review! We’re so pleased to hear that you were happy with the quality of the product and the packaging, and it reached you quickly. We really appreciate your support and hope to assist you again soon.
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Mrs Cosby · 15 reviews · Experienced 2026-05-12 ·
★★★★★
My son and I had a lovely experience at…
My son and I had a lovely experience at Michael Jones in Gold Street and were looked after by Luke on both occasions. We didn't feel rushed at all and as a high end retailer the experience didn't disappoint. Luke ensured that we felt looked after and gave good advice.
Reply from Michael Jones Jeweller2026-05-20
Thank you so much for your wonderful review! We’re delighted to hear that you and your son had such a lovely experience with us at Gold Street.
Luke will be thrilled to know that his service made such a positive impression. We always aim to create a relaxed and welcoming environment, so it’s great to hear that the experience lived up to expectations.
We truly appreciate your kind words and hope to welcome you both back again soon.
Team were extremely friendly, knowledgeable and were able to answer all of our questions to the highest degree..
Reply from Michael Jones Jeweller2026-05-20
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to provide great service and answer all of your questions thoroughly. We truly appreciate your kind words and hope to assist you again in the future.
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No way · 3 reviews · Experienced 2026-05-11 ·
★★★★★
Excellant service from staff
Reply from Michael Jones Jeweller2026-05-16
Thank you for your lovely review! We're so pleased to hear you had a great experience. We hope to assist you again in the future.
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Steve · 7 reviews · Verified · Experienced 2026-01-26 ·
★★★★★
Great personal service for a great…
Great personal service for a great watch.
Reply from Michael Jones Jeweller2026-05-16
Thank you for your kind review! We're delighted to hear you were happy with both the personal service and your watch. It was a pleasure helping you, and we truly appreciate your support. We hope you enjoy your watch for many years to come!
C
Carl Hough · 10 reviews · Experienced 2026-04-30 ·
★★★★★
I recently purchased a couple of…
I recently purchased a couple of watches from this jewellers and the whole experience was excellent from start to finish. The service was professional, friendly, and genuinely helpful without ever feeling pushy.
A special mention to Mark, who went above and beyond to make sure everything was perfect. His knowledge, patience, and attention to detail really stood out, and he made the whole process smooth and enjoyable.
It’s rare to come across service like this these days, and I wouldn’t hesitate to recommend them to anyone looking for quality pieces and outstanding customer care.
Reply from Michael Jones Jeweller2026-05-06
Thank you so much for your lovely review - we really appreciate you taking the time to share your experience.
We’re so pleased to hear you enjoyed your visit, and it’s great to know that Mark made such a positive impression. We’ll be sure to pass on your kind words to him.
Your recommendation means a great deal to us, and we look forward to welcoming you back again soon.
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Wayne Smith · 6 reviews · Experienced 2026-04-25 ·
★★★★★
I was back in Banbury just to pick up…
I was back in Banbury just to pick up something that Natasha had to correct for me . The offer was made to either post it or to deliver it in person to me as I am recovering from knee surgery , talk about a first class service!!!! And nothing being too much trouble!!!! I decided to go in to the showroom in person to collect it myself and yet again I could not of had a more pleasant visit. I am always so well looked after and made to feel so welcome,it really is like being with old friends or family! Natasha and all the team at Banbury are so thoughtful friendly and helpful. I honestly can not imagine ever going to another jewellers and would not want to as the whole business is a breath of fresh air .
I can not say it enough but thank you Natasha and thank you to all the rest of the team there, you are all amazing and a credit to Michael Jones . I look forward to seeing you all soon I hope !.
Reply from Michael Jones Jeweller2026-05-05
Thank you so much for your incredibly kind words - it truly means the world to us.
We’re so pleased Natasha was able to assist you and make things as easy and comfortable as possible. Your experience is exactly what we strive for, and it’s wonderful to hear that you felt so well looked after both remotely and during your visit to our Banbury showroom.
We’ll be sure to pass your lovely feedback on to Natasha and the entire Banbury team - they’ll be absolutely delighted. Thank you again for your continued trust and support.
Wishing you a smooth recovery, and we very much look forward to welcoming you back again soon!
N
Nohedes · 7 reviews · Experienced 2026-04-22 ·
★★★★★
Great service from a well established…
Great service from a well established and independent specialist - friendly people and a very nice showroom environment, plus they have watchmakers in-house.
Reply from Michael Jones Jeweller2026-05-02
Thank you so much for your kind words! We’re really pleased to hear that you enjoyed your experience with us. Creating a welcoming environment and offering expert service is something we take great pride in. We hope to welcome you at one of our showrooms again soon.
D
Di Stone · 10 reviews · Experienced 2026-04-28 ·
★★★★★
Never feel rushed when you enter the…
Never feel rushed when you enter the shop with staff on hand to make suggestions and assist.
Clare is wonderful at wrapping up any gifts which only adds to joy of handing over the present for the occasion the purchase was made for.
Reply from Michael Jones Jeweller2026-05-02
Thank you for such a thoughtful review! We’re delighted to hear that you always feel relaxed and well looked after when visiting us - that’s exactly the experience we aim to create.
Clare will be so pleased to hear your kind words - we will be sure to pass on your feedback. We really appreciate your support and look forward to seeing you again soon!
Very knowledgeable and friendly staff as well as a well laid out and comfortable shop
Reply from Michael Jones Jeweller2026-05-02
Thank you for your lovely feedback! We’re so pleased to hear that you had a great experience in-store with us, and that you found the shop comfortable.
Creating a welcoming space and offering expert guidance is really important to us, so it’s great to know that came across during your visit. We truly appreciate your support and hope to see you again soon!
Very friendly and helpful staff. Nothing was too much trouble.
Reply from Michael Jones Jeweller2026-05-02
Thank you very much for your lovely review! We are so pleased to hear that you had a great experience with us. We hope to assist you again in the future.
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Mr C Poole · 18 reviews · Experienced 2026-04-15 ·
★★★★★
Personal service
Personal service, high-quality work.
Reply from Michael Jones Jeweller2026-04-28
Thank you very much for your kind words!
We’re so pleased to hear that you appreciated both the personal service and the quality of our work. Providing a tailored experience alongside high standards is something we take great pride in.
We truly value your support and hope to assist you again in the future.
64 reviews matching
Michael Jones Jeweller Reviews & Rating — 5.0 out of 5, 64 reviews — Page 3 | OK.one