Miles Car Rental (milescarrental.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The whole booking was very quick even with credit card fraud team intervening
Hi Alan, Thank you for sharing your experience! We're glad to hear that your booking was completed quickly, even with the credit card fraud team’s intervention. ⏱️💳 Your security and a smooth process are always top priorities for us.
Overpriced and hidden fees. No human help and cut off calls to get to them to ask any questions. Charges even to cancel 4 days in advance. Just horrible. But Juan was kind
Hi Anisha, We sincerely regret the confusion caused. Please know that we are here for you at all times. It is important to mention that the deposit and insurance fees are established directly by the rental company, which is why we cannot always provide exact amounts in advance. Likewise, cancellations are handled under the policies of the rental company you select. But don’t worry—we are here to support you. We will always do our best to contact you and assist you as quickly as possible.
Layout of the site, Clarity, variety. Many options to choose from, easy to navigate.
Hi Rachelle! Thank you for your kind words. We’re glad to know that you found our website clear, easy to navigate, and full of options 🚗✨. Our goal is to make your booking experience simple and smooth from start to finish.
Hi Bridget ! 😊 Thank you so much for your kind words and for highlighting our good communication. We’re really glad you had a positive experience — it's always our goal to keep things clear and easy for our customers.
Super, lovey lady!
¡Hola Verónica! Muchas gracias por tus lindas palabras. 💕 Nos alegra saber que recibiste una atención que te hizo sentir cómoda y bien acompañada.
Hi Segundo We’re thrilled to hear your experience with us was excellent and the service met your expectations! We’ll always be here to support you on future trips. 🌟
Excelent service, she was extremely helpfull.
Thank you for your feedback! We’re thrilled to know you received excellent service and such helpful support. It’s always a pleasure to assist you on your journeys. 🌟
Excellent service from Laura Perez, she helped me with all the steps in my reservation. Thank you!
Thank you so much, Diogo! We’re happy to hear that Laura Pérez supported you through every step of your reservation. ✈️🚘 We truly appreciate your trust and hope to assist you again soon.
My name is Yin Hon Lee. I reserved to rent a car at Budget in Mexico City from Sep.18 to 25,2025. When I went there today Sep.18 at 1pm, I had to wait for an hour and Budget forced me to pay additional insurance CDW (USD27 x 8 days) or to deposit USD4,330 by credit card. And I reserved Nissan SUV but they offered Chinese SUV. So, I think it was unfair and I canceled it. Very bad experience for me. Please return back my payment of USD148.20.
Dear Yin, We are truly sorry for the inconvenience you experienced during your rental process. 🙏 We fully understand how frustrating it must have been to wait and then face unexpected conditions. Please allow us to clarify: the security deposit and additional insurances are determined directly by the rental company at the counter. These amounts may vary depending on the protections chosen for the vehicle, and unfortunately, they are not set nor managed by Miles Car Rental. That being said, we have already escalated your request and will review your case carefully to ensure you receive the corresponding refund. 💳 Your satisfaction and trust are very important to us, and we truly regret this negative experience.
The service agent was friendly and accommodating.
Hi Henry! We’re happy to hear that our service agent was friendly and accommodating. 🚗✨ Thank you for choosing us — we’ll be glad to assist you again on your next rental. 🌍
They people on the phone are so rude and nasty
👋 Dear Christopher, We deeply regret what happened with your reservation and we completely understand your frustration. 🙏 Thank you for sharing your experience with us. Your case has already been escalated for a detailed review, and we will be evaluating the situation to provide you with a fair solution. Our commitment will always be your peace of mind and trust.
¡Hola Jorge! Nos alegra saber que todo estuvo bien. 🚗 Gracias por confiar en nosotros y esperamos verte nuevamente pronto.
Customer care from Miles following an issue on arrival to Tampa has been supportive and helpful.
Thank you so much, Kate! 🌟 We’re glad our team could support you with the request you shared. Remember, we’re here to help you anytime you need.
I was assisted by Daysi, who consistently provides outstanding support with my reservations. She always offers competitive pricing, a variety of vehicle options, clear instructions, and helpful recommendations. Additionally, Miles is always available and supportive throughout the rental process, ensuring everything runs smoothly.
Hi Cesar! 👋✨ Thank you so much for your feedback. We're glad Daysi provided you with outstanding service and that you enjoyed our variety of vehicles, competitive pricing, and helpful recommendations.
Quick and safe online experience
Thank you so much for your feedback! 🌟 We’re glad to know you enjoyed a quick and safe online experience with us. Your trust means a lot.
The representative I dealt with was professional, knowledgeable, and efficient. The website was very easy to navigate and made the process quick and painless.
Hi June! Thank you for sharing your experience with us. We’re glad to know everything was quick, easy, and professional. Your satisfaction means a lot to us 🚗✨.
NO REFUND I came to the front desk at LAX and tried to pick up my car, then I realised there was a problem with my drivers license. The guy gave me no guidence on how to be refunded for the service not being used.
We regret the situation at the counter and that you were unable to receive your vehicle 🚗. Please remember that one of the terms and conditions for renting is to meet all the established requirements. We will be reaching out shortly to assist you with the entire process; your satisfaction is our priority.
I had a great support from Miles team when I made a mistake and booked a car at the wrong airport. They quickly responded and helped me cancel and make another reservation at the correct soot
We’re happy to hear our team was able to support you so efficiently. Helping you rebook at the correct location without hassle is exactly what we aim for 🚙.
Price, easy way to book
🏎️ Your words mean a lot! Easy booking and competitive prices are the road we always want to keep 🚦.
Agent Juan Forero took the time to explain and make sure I understood everything.
We’re so glad to hear that Juan Forero provided you with such clear and dedicated assistance. At Miles, we value taking the time to make every step simple and transparent for our clients. 🚗✨
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