Miles Car Rental (milescarrental.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Your system is not up to date, as I was given the wrong pick up location which cost me money and time. All the benefits listed on your site was not included at pick up which cost me an additional fee. I brought this to your attention and it was not resolved.
Further update, I was contacted and after several emails the matter was resolved.
Reply from Miles Car Rental2025-11-06
Hello Jemane,
We are very sorry for everything that happened at the counter 😔. Please rest assured that we are handling your case with the utmost care to provide you with the best possible solution ✨.
We apologize if the service you received was not up to expectations and we are committed to improving our support 🛫🌎.
Thank you so much for your feedback, Krystina!
We’re thrilled to hear that our team was helpful and patient ✨. Making your experience smooth and enjoyable is always our priority 🌎🛩️🧳.
Y
Yam Yam · 1 review · Experienced 2025-11-04 ·
★★★★★
Fantastic customer service and products
Reply from Miles Car Rental2025-11-06
Thank you so much for your review, Yam!
We’re thrilled to hear that you enjoyed our customer service and products ✨. Making your travel experience smooth and enjoyable is always our top priority 🌎🛫🧳. We look forward to assisting you on your next adventure!
A
Aubrey Lane · 8 reviews · Experienced 2025-09-10 ·
★★★★★
Very disappointed with Miles Car…
Very disappointed with Miles Car Rental.Hidden fees and poor customer service.
Reply from Miles Car Rental2025-11-05
Hi Aubrey Lane,
We’re truly sorry to hear about your recent experience. At Miles Car Rental, we work hard to provide a trustworthy and seamless service every time. ✈️
We’ve sent you an email so we can better understand what happened and assist you with a solution that meets your expectations. We want to make sure your experience with us turns around for the better. 🚙
S
Samantha Hayes · 8 reviews · Experienced 2025-08-26 ·
★★★★★
The insurance wasn't included,and the…
The insurance wasn't included,and the rental company tried to overcharge me.Very disappointing experience.
Reply from Miles Car Rental2025-10-30
Thank you for sharing your experience, Samatha
We’re truly sorry to hear about the issues with insurance and the attempted overcharge. This is not the experience we want for our customers. We would like to follow up personally to resolve this—could you please share your reservation number with us?🧳✈️ We appreciate your feedback, as it helps us improve our service, and we hope your next trip is smooth and worry-free! 💙🚗
The insurance was not included and the car rental company tried to overcharge
Reply from Miles Car Rental2025-10-28
Hi Bruno, we sincerely apologize for what happened at the counter and for the confusion regarding the additional insurance charges. Please rest assured that our team will contact you to review your case and ensure all your concerns are fully resolved. We truly appreciate your patience and understanding. 🙏🚗
A
Abb Sani · 3 reviews · Experienced 2025-10-16 ·
★★★★★
Torus and honest
Miles car is very good company torus and honest in time of business matter
Reply from Miles Car Rental2025-10-28
Thank you so much for your kind words! 💛
We’re glad to know you recognize Miles Car Rental as a trustworthy and honest company. We truly appreciate your trust and look forward to assisting you again soon! 🚗✨
SUPER-RECOMENDABLE MILES CAR RENTAL
EXCELENTE ATENCION DE LAURA PEREZ, ASISTENCIA RAPIDA E IDONEA. MUY RECOMENDABLE.
Reply from Miles Car Rental2025-10-21
¡Gracias por tu recomendación! 🌟
Nos alegra saber que tu experiencia fue excelente y que Laura Pérez pudo asistirte de manera rápida y profesional.
En Miles Car Rental trabajamos cada día para ofrecerte un servicio confiable y de calidad.
A
Abdul Rauf · 1 review · Experienced 2025-10-01 ·
★★★★★
I had an amazing experience with Miles…
I had an amazing experience with Miles Car Rental NYC! The booking process was super easy and transparent, and the staff was friendly and professional from start to finish. The car I rented was clean, comfortable, and in perfect condition exactly what I reserved online. Pickup and drop-off were smooth, with no hidden fees or surprises. Their prices are also much better compared to other rental companies in the city. I’ll definitely be using Miles Car Rental again whenever I’m in New York!
Reply from Miles Car Rental2025-10-21
Thank you so much, Abdul! 🌟
We’re thrilled to know your experience in NYC was seamless from start to finish — just the way it should be!
It’s great to hear that you appreciated our transparent booking process and competitive prices. We’ll be happy to welcome you again whenever you’re back in New York! 🗽✨
RESERVATION WITH ALL INSURANCES AND PREPAID,
NO PROPLEMS AT THE CAR RENTAL CENTRES
Reply from Miles Car Rental2025-10-21
That’s wonderful to hear, Anad!
We truly appreciate your trust over the past 10 years.
It makes us proud to know that your reservations have always been smooth and trouble-free. Here’s to many more journeys together! 🌎✨
O
Oscar ramos mayoral · 3 reviews · Experienced 2025-10-14 ·
★★★★★
Thanks for the personalized attention
Thanks for the personalized attention. All according the contract and the constant feedback of the case.
Best regards
Mr Ramos
Reply from Miles Car Rental2025-10-21
Thank you so much, Mr. Ramos!
We’re glad to know that everything went as expected and that our team kept you informed throughout the process.
Your satisfaction is our top priority — we hope to assist you again soon! 🌟
I paid for a vehicle and was told when I reach that I would have to get a smaller size because the larger size was taken. I then had to pay $100.00 more for the same size I wanted.
Reply from Miles Car Rental2025-10-16
Hi Ricky,
We’re sorry for what happened at the counter and for the category change when you picked up your vehicle.
After reviewing the reservation you shared, we noticed that it was made a few months ago, so we’ve sent you a message to assist you and provide a timely solution.
The associate wrapped up my reservation quickly and thoroughly when I had to unexpectedly take another call.
Reply from Miles Car Rental2025-10-17
Thank you so much, Virginia!
We’re glad to hear that our associate was able to assist you swiftly and efficiently, even in a busy moment. We truly appreciate your feedback and hope to serve you again soon! 🚗✨
Hola Alberto,
Lamentamos los inconvenientes presentados en el mostrador con la compañía de alquiler.
Te acabo de enviar un mensaje con el fin de ponerme en contacto contigo y brindarte una asistencia personalizada.
Nuestro objetivo es acompañarte de principio a fin.
Kenneth, thank you so much for your kind words! 🌟
We're happy to hear that our agent provided you with efficient and professional service. Your satisfaction means a lot to us — we’ll be here to assist you on your next trip! 🚗✈️
C
Carlos · 1 review · Verified · Experienced 2025-10-07 ·
★★★★★
Easy
Easy , fast , good price
Reply from Miles Car Rental2025-10-08
Carlos, thank you for your feedback!
We’re thrilled to know that your experience was easy, fast, and affordable — just how renting a car should be. We look forward to helping you on your next adventure! 🚗
Stefanie Ruiz was very professional and excellent customer service.
Reply from Miles Car Rental2025-10-08
Thank you so much, Wanda! 🌟
We’re delighted to hear that Stefanie provided you with professional and excellent service.
Your satisfaction means a lot to us — we’ll be sure to share your kind words with her 🚗💫
¡Gracias, Clodeshmarie! 💛
Nos alegra muchísimo saber que tu experiencia fue excelente ✨.Esperamos verte pronto nuevamente para acompañarte en tu próximo viaje.
R
Richard S · 19 reviews · Verified · Experienced 2025-06-28 ·
★★★★★
Transparent Insurance!
I really liked this website for it's transparency, I knew exactly what insurance covered and knew that it would be comprehensive enough. Most other car rental websites hide full the actual coverage needed and would likely get scammed at the desk.
In future I would only use this company for renting in the USA as foreign driver.
Reply from Miles Car Rental2025-10-08
Thank you so much, Richard! 🌟
We’re thrilled to know you appreciated our transparency. At Miles Car Rental, we believe clarity is key — no hidden fees, no surprises, just peace of mind for your trip. 🚗🇺🇸 We’ll be happy to assist you again on your next U.S. adventure!
A
Albert Russell · 1 review · Verified · Experienced 2025-10-02 ·
★★★★★
Perfect
Miles work for me , they help you out with your reservation, you can call them and they waiting to help you
Reply from Miles Car Rental2025-10-03
Hi Albert,
Thank you so much for your kind words! We're glad to hear that Miles worked well for you and that our team was ready to assist with your reservation. 🙌📞