Miraclesofa

Hello Eliot, first we would like to request you to accept our apologies for any inconveniences caused. We are deeply sorry we could not deliver your order on time and how your refund request was handled. I would like to point out a few things with regards to refunds. Once a customer opens a dispute their credit card company, its not possible for us to process refund not until the outcome of the dispute is determined. This is the reason we could not process your refund. Our customer support reached out to you about this as well. With regards to shipping times, again we are sorry for delayed delivery of your order. We have made some changes on how our products are shipped to ensure orders do not take time to reach our customers and that tracking of the order is reliable. With the above changes we hope that all future customers including you will have the best experience shopping with us. Once again our sincere apologies for any inconveniences caused.

Hello Valentina, thank you for placing and order with us and sharing your feedback with us. We are really happy that you trusted us enough to place your order with us. We are really sorry that our sofa covers did not fit your Sofa . Most recently we have come up with user guides on how to measure your sofa so that we can provide a sofa cover that is a perfect fit for your sofa. Here is the guide for future reference: https://miraclesofa.com/pages/how-to-make-sure-your-sofa-cover-fits-properly I hope the information above will help you when you visit our store in future. Once again our sincere apologies for any inconveniences caused.

Hello Lyne, thank you for sharing your experience shopping with us. We appreciate that you love your sofa cover and we hope our covers have brought new look to your sofa. We are really sorry that we had to keep you waiting to receive your order. We are working on a solution to reduce shipping times to Canada and other countries. Kindly note that our shipping times to US addresses have drastically reduced after we setup a warehouse in the US. Once again thank you fro sharing your experience and apologies fro the delays in shipping your order.

Hello Alba, Our sincere apologies for the inconveniences caused and miscommunication. We would like to let you know that our company is based in Singapore and not China. We acknowledge delays n your order but that has since been resolved. If you are not happy in any way, kindly contact us on [email protected] and we will surely help you out. We have made changes to our logistics and fulfilment processes and this should not happen again in future. Once again our sincere apologies for inconveniences caused and hope you will shop with us in future.

Hello Emily, Apologies for the bad experience you had shopping with us. We thrive to give our customers our best and seems we failed to do so while handling your orders. I would like to let you know that we will not take money form our customers, not deliver their orders and fail to refund them when the order is not delivered. We are a transparent company and as mentioned earlier, our goal is to make all our customer happy as we value them. I have checked our records and noted that your order was refunded on February 13th. We are sorry we had to refund your order and you never got a full experience of using our awesome sofa covers. To avoid such scenarios in future, we have made changes to our logistics and fulfilment process and rest assured any future ordered will not face similar challenges. Once again our sincere apologies for any inconveniences caused and we thank you for placing you order with us.

Hello MG, our sincere apologies for any inconveniences caused. We strive in providing our customers the the best shopping experience and we are sad we did not manage to do so for you. We have checked our customer support records with regards to your query and we have noted that we received your request after 24 hours(2 days after placing your order). Based on your request it was not possible to cancel your order since the order had already been shipped. With regards to currency converter not working, we noted that for some orders placed during this period the currency converter may have not worked. We are really sorry that this had to happen to you. We fixed the issue and this should not happen again in future. Once again thank you for your honest feedback and we sincerely apologise for any inconveniences caused.

Hello Whitney, thank you for your review. We are also grateful you chose to shop with us and we appreciate that. We thank you for informing us about our customer service. As you know we strive to provide our customers the best experience while shopping online. It motivates us to do more to ensure our future customers have a better customer experience. With regards to product quality, kindly do note that we have taken note of this and we hope we will improve on the quality of the product. We are happy that you enjoy your two covers :-) . Thank you once again.

Hello Nicole, our sincere apologies for delaying your order. It out of the norm for us to delay customer's orders without a good reason. For you case Nicole, it was during the COVID19 lockdown and most countries had slowed down operations in their borders leading to a long wait time. Upon checking our records I do note that your order was refunded as per our communication. We are really sorry that we had to refund your order. We hope we did not have to do that but because of what was happening at that moment we had to give our customers an option to refund their orders. Once again our sincere apologies for any inconveniences cased.

Hello Linda, first and foremost, our sincere apologies for any inconveniences caused. It is sad that your order was send to a wrong address(zip code). Upon further scrutiny on your order we noted that you did bot select the correct zip code when placing your order. Due to this your order was ideally sent to the Zip code that was entered, Upon receiving your email our customer support agents updated the Zip code to the one you mentioned in your responses and we sent you a replacement order. Once again we are really sorry that this happened and we hope it does not happen in future.

Hello Lisa, thank you for sharing your experience shopping with Miracle Sofa™. We are happy that you love the new look of your sofa and that Miracle Sofa™ covers fits perfectly to your sofa. We are sorry for the delay in delivery of your order. We hope you understand that there were unavoidable circumstance at the time causing delays delivery of your order. With regards to how sofa cover looks in reference to our ad, kindly note that sometimes the images in the ads are edited. Based on this the product may not depict the exact look of the cover. Once again, thank you for your review.