Mokwheel (mokwheel.com) has a 4.7 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Both bikes came as ordered 1 had a broken clip customer service sent the part right out ! The bikes are greattrying to find more time to ride !Great bikes and customer service I highly recommend this company . Kirk
I just love the two E Bikes I purchased. Only thing is, I did not realize how big these bikes are. I still love my Mesa plus ST and my husband loves his Tor Plus. He rides it every day. He has over 200 miles. I only have about 35 miles. I'm still getting use to it cause I just had two knee replacement, but once my Knees are better, you will not get me off this bike. Will be purchasing another battery as well.
Good value and performance for the office range.
Because I live in the Davis Mountains of Texas, I chose the Flint over the Flint Pro. There is no extreme pedaling effort necessary with the gearing on the Flint. I have an 8 degree, a 10 degree and a 15 degree grade on a 5-mile paved route of my choosing. I only use level-5 assist on the 15 degree slope. I used to get off and walk beside my mountain bike on the 15 degree grade. I get a better workout on the e-bike because I don’t need to coast to reduce the pain in my knees. (At 77, I have had 6 knee replacements, and the Flint is an incredibly smooth Godsend that responds perfectly to the leg force you apply.) Also, in pitch black darkness the headlight is perfectly aimed and gives the night a cozy feeling. I had misgivings about the steady, not flashing, rear light without cause. It is brilliant even in daylight. The bike weighs 41 pounds with the battery. The battery rattled at first which was easily remedied with a thin piece of plastic foam placed under it. Great bike! Great value! And the customer service lady is super nice! Recommend!
This company is first in customer service !!
So far really enjoying the bike with all its components. Had no issues as of yet.
We purchased two Obsidian 2.0 bikes. We absolutely love them. They have all the features we were looking for and look sharp too. Mokwheel has been great to work with. When there was a minor issue with our order (missing cable) they remedied it quickly. Looking forward to a fun summer of bike riding!
They took care of my broken parts that was sent and replaced it.
I have worked with mokwheel for 4 years and they stand behind all their products. I have tried to sell multiple brands and it is hard to find a company that backs the product and backs their dealers 100% i can name at least four other brands we tried to sell but found that the quality and the "backing" of the dealer just didnt exist. IE COVID- we experienced multiple problems with communication, delivering of goods and customer service. Mokwheel made all the right changes and now we proudly have 3 locations with their products. thank you Mokwheel!
After ordering the part I needed I apparently ordered the wrong part. It was my fault and they made it easy to get me the right part.
Good service and answer all my question. And sent parts with ease so far the bike performs well
The bikes are awesome and the customer service is top notch. Thank you for a great product and keeping us riding.
I've purchased two of the Obsidian 2.0 from them. There have been very few problems with either of them. Of those few problems Mokwheel has gone out of their way to fix them. I definitely recommend to anyone wanting a quality bike with quality customer service.
After much research, I purchased a mokwheel for my husband’s birthday two years ago. He was super excited when he opened it and so he assembled it immediately. This bike is very cool looking and performance seemed awesome while it worked. He got about 6 short rides out of it before it started acting up for us. We contacted the company who seemed helpful at first, sending us replacement parts for what seemed to be broken. Well, over the next year we went through 3 rear wheels/hubs and still couldn’t get the thing working. I repeatedly insisted to customer service that we got a lemon and I requested they take it back to which they refused to even reply to my request. Well it has now sat in our garage for a year. I recently was told by a local bike shop that basically these internet sites that sell ebikes are a joke and no customer service past the sale. I’m very disappointed that we spent so much money on such a piece of crap. I’m putting this review up as a warning to others considering this company. My local bike shop advised me in the future to buy local so that you can have that in person support if something goes wrong. DO NOT BUY FROM THIS CHEAP CHINESE COMPANY!
Dear Melanie, First and foremost, we would like to extend our sincerest apologies to you and your husband for all the frustrations you have experienced with your Mokwheel over the past year. We fully understand how disappointing it must have been to invest considerable time and effort into repeated repairs, only to find that the issue was never properly resolved, ultimately leaving the bicycle unused in your garage. This is by no means the experience we wish any of our customers to have. We also deeply regret the recurring problems you have encountered with the rear wheel motor, as well as the unsatisfactory communication with our customer service team. Upon review, we note that our after-sales team did correspond with you in April 2025 regarding the rear wheel motor issue and requested relevant photos and video footage to enable a more accurate diagnosis. However, as we did not subsequently receive the requested visual materials, we were unable to verify the specific fault and therefore could not proceed further with the case. We have taken your feedback very seriously and have escalated the entire case to our senior technical team for a thorough review. We sincerely hope that you can provide us with the specific details of the fault you experienced, along with the photos and videos we had previously requested. Once we receive this information, we will assign a dedicated representative to verify and follow up on your case promptly, and we will provide you with a resolution as soon as possible, ensuring that your concerns are properly addressed and that communication gaps do not occur again. We fully recognise that no amount of explanation can make up for the time and effort you have lost over the past year. Nevertheless, we genuinely hope to have the opportunity to communicate with you in good faith and do our utmost to resolve this outstanding issue. Once again, thank you for sharing your experience with us so candidly. Your feedback is invaluable in helping us review our service processes and prevent similar issues from arising in the future. Best Regards, Mokwheel
Purchased MESA LITE. Controller died 6-months in to purchase. They solicit this as an easy fix but it is a living hell. Working on it for hours & still not done. Beyond dissapointed. Never had this happen. Too many other brands out there. May end up being $1200 tossed in to the wind.
Dear Grant, First of all, we would like to sincerely apologise for the poor experience you have encountered during use, and we also appreciate you taking the time to share your honest feedback with us. We take your feedback very seriously regarding the MESA LITE controller failing after approximately six months of use, as well as the significant time and effort you have invested in the repair process. We fully understand that such an issue can severely impact your normal riding experience, and we are deeply sorry for the inconvenience this has caused you. We also completely understand the frustration and difficulties you experienced while attempting to repair the unit yourself – this is certainly not the level of service we aim to provide. We fully appreciate the disappointment this malfunction has caused you, especially given that you have not encountered similar issues before. Your feedback is extremely valuable to us. Regarding the specific problem you are currently facing, we would recommend that you contact us for further communication as soon as possible, and provide us with more detailed information about the fault. This will enable us to make a more accurate assessment and offer you a more targeted solution. Whether the issue relates to product performance anomalies or repair guidance, we will do our utmost to assist you in resolving it properly. Once again, we sincerely apologise for the inconvenience caused, and thank you for your feedback, which is of great value in helping us improve our products and services. We look forward to hearing from you so that we can follow up on your case. Best Regards, Mokwheel
The customer service was bad and the bike is not worth the money. Cheap Chinese bike with cheap Chinese customer service all focused on marketing and making money. I paid 2380€ for the obsidian st and had asked for a good discount multiple times as I was tight on money but needed the bike for my job which is bike delivery, but they wouldn't give one. I asked knowing that the same bike was selling for 1500US$ on their US website. 2 weeks after my purchase in Feb 2026, tadaa, the price dropped by 400€, of course! Selling at 1990€. Betrayal. Then, I received a 1st bike, with a heavy manufacturing defect, that is, the rear brake screw was touching the brake disc no matter how you align it, resulting in constant noise and friction. I made videos and photos of the problem, and sent them to Mokwheel. They were asking me to go to a repair place, add a washer on the motor axle, pay for it, and then send them the bill for a potential repair refund. Wow, amazing! Especially for an expensive new bike. So, I unfortunately had to FIGHT and threaten them with legal obligations and opening a PayPal dispute to get them to pick up this defectuous bike and send me a new working one. After they finally accepted, it was an absolute nightmare for 4 hours repacking the defectuous bike and putting it back in its original package! In addition to carrying it to the lift. Eventually I received a 2nd bike from their warehouse in Czech republic, weeks later. The 2nd bike had a few defects, like paint scratch on front suspension, the rear shock was leaking air and they had to send me a new one, delaying the process once more. The bike has a horn button but no horn working. The torque sensor is not good, as it makes unsteady tiny accelerations by itself at certain speeds, making the ride unpleasant. There is no cadence sensor, making the riding experience tiring as you constantly have to pedal (no ghost pedaling possible). I had asked them in the phone at their German number if it was eventually possible to connect a throttle somewhere, even though legally they said they're not allowed (although legally they are, up to 6km/h), and they said yes it's possible. I was very happy to know that and I got another bad surprise when I discovered it wasn't true, not plug for throttle anywhere. Also, they have fake 5 star reviews on their websites, making them more suspicious, and less thrustworthy. The bike is descent and convenient with the step through, but it's not worth more than 1500€ max! Overall, an expensive, unpleasant and disappointing Mokwheel experience with a cheap Chinese mentality, tapping into European money and markets, making it a negative result for the customer. I do not recommend buying with them
Dear Leo, Thank you for sharing your experience. We have read your feedback carefully and fully understand your dissatisfaction and disappointment. Price issue We understand your frustration about the product being offered at a promotional price shortly after your purchase. Prices vary based on market activities, seasonal promotions, and regional strategies. We are unable to apply subsequent promotional prices to past orders. Rear brake noise on the first e-bike All Mokwheel e-bikes undergo strict quality inspections before leaving the factory. Based on the video and photos you provided, the issue was more likely caused by component displacement during transport, not a manufacturing defect. As stated in our user guide, after long-distance transport, components may shift slightly and require adjustment. We strongly recommend having the e-bike inspected by a professional technician before first use. Our initial solution was to have the e-bike adjusted at a local repair shop with reasonable costs reimbursed. When you were unable to accept this, we coordinated and arranged a full replacement. We apologise for the communication efforts, waiting time, and inconvenience caused. Second e-bike issues You mentioned paint scratches on the front fork. Minor cosmetic imperfections or slight displacement during transport and assembly can occur. We recommend thorough inspection upon receipt. Regarding the rear shock absorber air leak, after confirmation, we provided a free replacement under warranty. We apologise for the waiting time and inconvenience. Horn, throttle, and riding experience All Mokwheel products sold in Europe comply with local laws. European-spec e-bikes are not equipped with a throttle or electric horn, but come with a mechanical bell that meets regulations. We cannot add a throttle or electric horn, nor do we support such modifications. Riding experience The power assist system provides motor output based on pedalling input. For a more relaxed ride, we recommend adjusting the gear and increasing the PAS level (e.g., PAS 5) for stronger assistance. Your feedback has been recorded and shared with our product team as a reference for future improvements. Customer review authenticity We adhere to authentic user reviews and do not create or publish fake reviews. Both positive and negative reviews are equally valuable to us. We understand that the multiple issues and communications have led to a negative overall impression. We sincerely apologise and will continue to improve. Thank you for sharing your opinions. Customer feedback drives our continuous improvement in product quality, logistics, and after-sales service. Wishing you smooth and enjoyable rides. Best Regards, Mokwheel
Great bikes, great customer service, great value. I contacted customer service when one of the bike controllers arrived damaged (from transit). I had a replacement part in a few days and they called and emailed to follow up and make sure the piece got the bicycle up and running.
I purchased a brand-new Mokwheel Obsidian ST 2.0 from an authorized dealer in Las Vegas and unfortunately my experience has been very disappointing. Shortly after the purchase, I discovered that the bike was missing parts, including the rear light and a handlebar end cap. The display controller mount was cracked, and after inspection by an authorized Mokwheel service center, I was informed that the steering assembly required adjustment due to improper assembly. As a customer, I do not expect to find missing parts and assembly-related issues on a brand-new bicycle, especially one costing thousands of dollars. I also contacted Mokwheel customer support seeking assistance. Unfortunately, the representative repeatedly interrupted me, did not allow me to fully explain the situation, and provided very little meaningful help. The only solution offered was repair, despite the multiple issues present on a bike that was practically new. I understand that manufacturing and assembly problems can occur, but I expected better support and a stronger commitment to customer satisfaction. Based on my experience, I cannot recommend Mokwheel. Thank you for your response. Unfortunately, my concerns remain unresolved. I paid approximately $2,400 for a brand-new e-bike, yet I have been unable to use it for over two weeks due to the issues discovered shortly after purchase. This is extremely disappointing for a product in this price range. The bike was sold to me with missing components, including the rear light and a handlebar end cap. The display controller mount was cracked, and most importantly, an authorized Mokwheel service center informed me that the steering assembly required adjustment due to improper assembly. This is not a cosmetic issue—it is a serious safety issue. I have been advised not to ride the bike in its current condition because of the potential safety risk. If an accident were to occur due to these defects, the consequences could be far more serious than a warranty repair. A customer should never have to question the safety of a brand-new bicycle. I also find it unreasonable that I am expected to travel back to Las Vegas for a replacement when there is an authorized Mokwheel dealer and service center in my area. Despite this, a replacement has not been offered locally, and the earliest available service appointment is not until next week. As a result, I will have been without the use of a brand-new bicycle for well over two weeks. In addition, I was extremely disappointed by my experience with customer support. During a phone conversation with one of your representatives, I felt I was treated with a lack of professionalism and respect. I was repeatedly interrupted, spoken over while trying to explain the situation, and was not given a fair opportunity to fully describe the issues I was experiencing. Instead of feeling supported as a customer who had spent nearly $2,400 on a new product, I left the conversation feeling frustrated and dismissed. What is even more disappointing is that despite your public response stating that my case is being reviewed, I have not seen any effort whatsoever to contact me directly. Since that very negative customer support experience, neither I nor my family have received a phone call, email, or any other direct communication from Mokwheel to discuss a resolution. As of today, no one has reached out to us. The entire experience has been frustrating and exhausting. I purchased a new bicycle expecting reliability, quality, and professional customer support. Instead, I received a bicycle with missing parts, safety-related assembly issues, weeks of downtime, repeated inconvenience, a complete lack of proactive communication, and an extremely poor customer service experience. I appreciate your response and your willingness to review the matter, but I am still waiting for actions, not just words. I am waiting for a resolution that reflects the seriousness of the situation and the inconvenience I have experienced. If a fair and satisfactory resolution is reached, I will gladly update my review.
Hello Daniel, First of all, thank you for taking the time to share your feedback. We are deeply sorry that your shopping experience did not meet your expectations. We take the issues you raised very seriously, including the missing e-bike components, the assembly condition of the bicycle, and your experience during the after-sales support process. Upon receiving your feedback, our customer service team contacted you promptly and has been actively following up on and addressing the matter. At the same time, we would like to extend our sincere apologies for the unpleasant experience you encountered during the purchase of your e-bike and throughout the service process. We always strive to ensure that every customer receives both a quality product and a satisfactory service experience. Regarding your concerns about your interaction with our customer support team, we have already forwarded your feedback to the relevant internal team for further review. We are committed to providing professional, patient and efficient customer service, and we will continue to improve our service processes. We understand the expectations that come with purchasing a brand-new e-bike, and we also understand the disappointment this experience has caused. Your case is still being actively handled, and we will continue to stay in contact with you while doing our utmost to work towards a fair and reasonable resolution. Thank you for your feedback and continued oversight. Best Regards, Mokwheel
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