Mokwheel (mokwheel.com) has a 4.7 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Im giving 5 stars for the service I recieved. The battery on my e bike was not charging. I emailed cs and recieved responses within 24 hours. I had to communicate more than 4 times, and they responded promptly. I was eventually able to get my problem resolved. As for the bike itself I'll find out this weekend.
Bought 4 MokWheel Obsidian 2.0s (two standard and 2 STs) for me, my wife, my son and his wife. Haven’t ridden as much as I wanted to, but so far the bikes are outstanding. Fun to ride, awesome on difficult terrain, and great shock absorption over bumps/curbs!
The product was just as advertised. The website was easy to use. All the accessories worked perfectly and were a perfect fit. It was easy to setup and the online tutorial was extremely helpful.
We were absolutely thrilled with the mokwheel e-bikes! We had tried other bikes but they did not compare to the ease and comfort 0f the Mokwheel bike. So happy with 0ur purchase and would HIGHLY recommend ro friends and family!
As a long time road and mountain bike rider, I had mixed thoughts about an e-Bike. I bought my Basalt Mokwheel bike to use in quietly accessing large tracts of land and unimproved trails. I was thoroughly impressed by the bike's endurance and ability to climb steep grades with peddle assistance. Customer support was excellent and the bike's quality is exceptional. The Basalt Mokwheel exceeded my expectations at every level.
Fast shipping, bikes were well protected , easy to put together, they gave extra parts and tools needed to put bikes together, bikes seem high quality. Wish I saw the part to add another battery for 199. Although battery last a long time it would be nice to have an extra battery at the discounted price. Wish odometer would keep track of total miles after I reset for each ride. Purchased Tor plus and Mesa ST Plus
Ordered a handlebar spacer ring set, they never sent it but charged me anyway. (Ironically, an additional $10 shipping fee) total waste of money. EDIT: Rating updated. Is now showing up on fedex tracking. "No tracking information available" is what was showing even several days after tracking number was sent, so pretty sure it was a fedex issue, not Mokwheel"
Hello Rob, Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any misunderstanding this may have caused. We have reviewed your order details and confirmed that your handlebar spacer set was shipped on August 25th, meeting our standard of dispatch within two business days. It is currently in transit. Regarding shipping charges, we wish to clarify that all applicable fees (including additional shipping costs) are clearly stated in our official shipping policy. We understand this may have caused confusion and sincerely appreciate your feedback. We will continue to monitor your package's status and are ready to provide the latest logistics updates at any time. Should you require further assistance, please do not hesitate to contact us. Thank you once again for your patience and understanding. Best regards, Mokwheel
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