Excellent bike and good customer…
Excellent bike and good customer service. They stand behind the product.
About Mokwheel
Data updated- Website
- mokwheel.com
- Category
- Sports
- Location
- United States · Huntington Beach
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 100% (5/5)
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Is Mokwheel legit?
Mokwheel (mokwheel.com) has a 4.7 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Obsidian 2.0 fits the bill
I live on the side of a coastal mountain range, so any e-bike has to be able to handle the many difficult hills and terrain. The Obsidian 2.0, 19.6-amp hr battery combined with its 105nm torque at 1000 watts continuous and 1300 watts max really fills the bill. I weigh 195 lbs with another 20 lbs on the rear rack with no issues. The rear rack also comes with turn signals and a brake light adding safety. The 10-speed gearing is excellent for the hills. Now at 600 miles on the bike, my back at 77 years old, really thanks me for a great rear suspension as I do 80% offroad riding. At this price point you can't go wrong with the Mokwheel Obsidian 2.0. Lastly and most importantly is the customer service. Chad in customer service has been excellent is every area. Thank you, Chad. Five stars from me.
The support is very good!
The support is very good. I appreciate the quick response with emails! Fixed my problem easily. Bikes are great!
Great
Product works as expected.
the Basalt 2.0 Best Bike Ever
the Basalt 2.0 is a great e bike it very heavy bike, i have reached 200 miles now and its been wonderful experiencing the long distance bike trails. i prefer peddle assist over throttle keeps me in shape. i still look a videos of a lot of other bikes and i am still glad i choose this one, i have no complaints.
We love our bikes
We love our bikes. We bought the obsedian for me (6'5" 300 lbs) and basalt for the wife 5'4" and they are the best. We've had so many compliments on them and with the extra accessory package we bought, we really didn't need to add anything. We've had them for a little over a year and my wifes bike had a piece break and I took a pic and emails customer support and had a new part in a week. Great customer service. I'm telling you, you can't go wrong.
I want to thank Chad at Mokwheel
I want to thank Chad at Mokwheel, as well as Adam at Electric Bikes of Arizona. I ordered a new rear wooden platform with new taillight connection for my new Obsidian 2.0 e-bike. Well, I ended up making an installation error and basically fried my new controller and display. These two companies totally helped me and covered my error under warranty. As a new customer, it was such a great feeling when Chad told me all is repairable. So, customer service from both companies was excellent. It is too hot to ride my bike in Phoenix in Summer, but now I am excited for Fall. Thanks again, Chad and Adam!
I encountered an issue with the battery…
I encountered an issue with the battery lock on my Mokwheel. I contacted customer support and they were quick to address the issue and ship me a replacement lock.
Powerful
My bike shipped to my house with zero damage . Assembly was very easy and only took about 15 minutes. I ride in mostly sand and the bike powers through with ease.
Fast shipping and great bikes
Shipping was fast and the bikes arrived in great condition. The bikes were easy to put together and we were riding in no time.
We bought 2 SLATE bikes
We bought 2 SLATE bikes, and we love them so far. They are smaller and easier for us to ride as we age. 70's. We started with the MESA ST. Happy with them as well. My wife wishes the handlebars were closer but other than that she's good with it.
This Scoria is a beautiful e-bike.
This Scoria is a beautiful e-bike. It was packaged very well, and I was able to assemble it myself.
Nothing made me second guess my…
Nothing made me second guess my decision to buy Mokwheel, in fact the opposite happened. I'm totally impressed by everything but then again, you should be for the price. But the quality of the bikes and even the accessories is fantastic. The ride is amazing. The power is impressive. The design.... everything was better than expected. Great experience. Worth every penny.
Good initial quality
Good initial quality, nice features and looks good. Even came with good quality tools to use to assemble that I will actually keep.
Solid bike all around
Solid bike all around. Love the option for the bike to help you get going when starting.
Quality bike
Quality bike, fast shipping
After riding hundred miles ( I know not…
After riding hundred miles ( I know not a lot ) it has been a pleasure riding. Looking forward to many more miles and adventures. Thanks for a great product
Nice experience
Nice experience! Before making my purchase, I compared several e-bikes on the market, but none stood out as much as the Basalt 2.0. After using it, I can confidently say it has exceeded my expectations. It’s a versatile, well-built all-terrain e-bike that’s perfect for everyday riding and performs great on a variety of terrains. I’m extremely happy with my purchase and would highly recommend it to anyone looking for a reliable, high-quality e-bike.
great bike
Bike arrived great. Assembly was easy. Good machine. Rides very well.
I bought obsidian ST 2.0 and Basalt st…
I bought obsidian ST 2.0 and Basalt st 2.0. Got the free trailer hitch rack, which works just fine. I also ordered two of the large accessory kits which are bargain when you really look at what you get. The Basalt came with back rack, I ordered one for the obsidian. All of the accessories seem to be high-quality and installed with ease. I had a couple issues and I will say that the customer service department is excellent, quick service and very accommodating. I ordered the wrong rear rack so they sent me the light and wiring no charge charge. The bell didn’t work so they sent me a new one. All I needed to do was take a picture and I actually added a short video of the show that the part did not work correctly. Did read some negative reviews on Mokwheels customer service but they have been absolute pleasure to deal with. Just got back from a 20 mile ride in the woods with steep hills, the ride included few miles on road at full throttle with pedaling , maybe 25 to 30 miles tops on a charge riding med-hard. Unless you’re in PAS one, don’t expect to get 70-80 miles on a battery charge. I will honestly say that I didn’t ride the bike before I purchased it. A buddy of mine bought one and sold it to me over the phone. the bike is on the big side, I’m short at 5 foot 7, I can comfortably touch ground with my toes, but this bike is larger than I expected and when fully dressed with accessories is heavy. If I could do it over again, I would likely look at the Magician Alpha mini but would cost another $700. Overall great bike, finish and components look very good, very plush smooth ride. When you factor the value of the trailer hitch at $300 And a $50 per bike discount for providing email, good value for a quality product.