Momcozy

Always amazing customer service

Always amazing customer service. Helpful with all of my issues when they arise and their products are good !

One of my pumps stopped working and the…

One of my pumps stopped working and the team was quick to help me with troubleshooting the issue and then sending me a replacement when it still didn’t work. The replacement arrived quickly and worked amazingly and has no issues.

Great pumps, great service!

I love my Momcozy pumps, I work full time and use them daily! One motor stopped functioning correctly, but Momcozy support was easy to email with and sent a replacement under warranty. So thankful to get to keep using these pumps, and for the great customer service!

Disappointed - good customer service however

**Update on bottom** We have three Momcozy products that we were gifted from a baby shower and all three have been awful. For starters, one the M5 breast pump stopped working three days after our baby was born. It would say it was charging but never actually charged and would not turn on at all. We also were gifted a portable sound machine and another sound machine/ light combo that both stopped working within two weeks of minimal use. Either wouldn’t charge at all or wouldn’t hold a charge for more than 20 mins. Overall, I have been very disappointed with Momcozy products for our first born baby. *Update* Momcozy reached out to us and replaced all items quickly and the customer service was outstanding. The items are arriving today, which was super fast shipping. Hopefully the new replacements are better!

Amazing customer service

My pump broke and Momcozy was quick to replace with the warranty

Wearable Pump Malfunction, Replacement Sent Immediately

I had purchased the M5 Smart Wearable Pumps in January 2026 and loved the product and was using it daily. In June 2026, one of my pump motors wasn’t working any longer. I emailed Momcozy and within 2 days a whole new replacement product was in the mail and at my house within the week. They provided support to try and fix the malfunction, and when that didn’t work, they immediately sent a replacement. I have had nothing but great experiences with the Momcozy brand and company. I was very pleased with my support and the resolution.

Amazing customer service and support.

Faulty machine replaced right away

I reached out to Momcozy customer service regarding my machine slowing down. They replied promptly and solved the problem right away. I received my replacement machine and got back to my pumping. Thank you Momcozy for the fast resolution.

The breast pumps helped me reach 7…

The breast pumps helped me reach 7 months and still ongoing of milk supply to my baby girl. I even bought as a gift to my friend in London when her baby was born. When I had an issue with one of the breast pumps the support team was amazing, helpful and easy to work with to find a solution.

Wearable pump M5

I had an issue with my wearable pump and it was quickly resolved by sending me a replacement pump. I appreciate the help and prompt response of the customer service team. I’m so happy with my new pump

Easy Replacement

The replacement process was easy and quick! We exchanged a few emails and then the order was shipped and arrived quickly! I wasn’t given a hard time, which was really great!

They have amazing products but also…

They have amazing products but also great customer service and support. If you have any issues or questions they respond quickly and resolve any problems.

Bottle washer

I’ve had my bottle washer since October and last week it stopped working. It kept blinking no water when there was plenty of water in the tank. I reached out to Momcozy and sent them a video of what was going on and they sent me a replacement that I received 4 days later. Customer service was a breeze and now I have a brand new bottle washer again.

I am delighted with the service

I am delighted with the service! I had an issue with my breast pump; I contacted them and they responded immediately. I sent proof of the defect, and they didn't hesitate to replace it. Mom Cozy has been my favorite brand since becoming a mom—thank you, Mom Cozy team.

Great :)

Everything was great and support was very helpful. Now everything works

The support was very helpful

The support was very helpful. Thank you. My issue is solved.

I do not recommend the M5 breast pumps

I do not recommend the M5 breast pumps. I am very disappointed in them. I had such a bad experience with them. Flimsy design and materials, aster 1 month and a half they already give signs of malfunctioning but the most important thing: they would leave my breasts extremely sore and tense.

Fantastic customer service - Thank you Faye

Customer service - Faye is brilliant. We had a faulty M5 breast pump. Faye was incredible and considerate as support for first time parents. Faye from the team provided next day delivery for an upgrade M5 smart pump to help us express milk. Very grateful for her service and support.

Momcozy addressed my concerns when I…

Momcozy addressed my concerns when I reached out to them because my pump stopped working. They quickly sent a replacement and I received it within 3 days. They have amazing customer service.

Had bought momcozy m5 months ago and…

Had bought momcozy m5 months ago and just started using as I used hospital grade plug in pump after birth. One motor stopped working. I contacted customer support and initially they responded, I followed up twice today and no response. I contacted the company I bought it from online to try and get proof of purchase as I’ve lost the order email. I sent the codes of the product. Such a terrible service and dangerous item for already exhausted and vulnerable mothers really as you’re left in the middle of the night in agony and hungry baby! These don’t appear to be for regular use, I gather they’re for someone using maybe a handful of times a week at most. I’m sorry I didn’t go with hospital recommended grade Elysa hands free option, but I was caught by all their influencer ads and the likes! Stay away!