Since launching in 2012, shoppers in more than 130 countries and counting have made us their go-to fashion destination.With more than 100+ new releases every week, there’s always something to complement your unique style and identity. Our customers are free spirits, dream chasers, and trend lovers. They are the reason we have grown and they are the reason we will reach new heights in the future. Our team is made up of creative, passionate, and fun-loving individuals.Thank you for supporting us on our journey. We hope our story inspires you just as our customers inspire us.
Written by the business, not verified by us.Moongor (moongor.com) has a 2.3 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 3% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-25.
The same experience than as many. They don’t answering my emails. Till now I didn’t get what I ordered. I wish I read more about them before I ordered. I will put also a reference on fase book and Instagram. They has to be stopped Karin
Never, ever order anything from this company, took forever for product to arrive after several emails sent to inquire on order. When product arrived was not as pictured, poorly made and was suppose to line was cotton, not at all what I ordered or expected. I asked for refund, paid $37.99, I was told the only refund would be $7.00 even though I offered to return product. Therefore, I repeat DO NOT order anything from Moongor.
they don't answer your e-mails about returning, they only send half of an order and charge for the whole order. Actually, my issues with them started BEFORE the corona pandemonium and is still pending now one month later. Do not shop there if you are not 100% sure you will keep what you buy and if you do, do not pay through PAYPAL - they were of no help at all about the transaction. I had to cancel through my CC company itself.
Just as true as other reviews, i place order in Moongor web site on March 5th, i NEVER received my order as promise as 7-12 days!!! and still waiting and waiting....!!!!! i hate my self to order with Scam website !! they got no way to track package, and no customer service at all!! definitely a waste of money!!
Hello Moongor. I still haven’t got the shipping and delivery updates about my order 49985, 3/2 2020, I have paid for my order, and there has been a trancaction from my account for my order, so you have got the money, when do I get my dress??? Yours Rita Myte
It's been about a month and I still haven't received my merchandise. I ordered and after I pushed the submit button, I realized that the Company was based in China. God, I was so angry with myself. I'm still waiting on the merchandise (jeans and a sweater), but from the comments I doubt if they will fit properly. I hope I haven't wasted my hard earned money
Moongor never sent me my order. I order three things. Got one thing that was not even near to what I ordered. I never received the other items I ordered and there was no way to communicate or send the atrocious, item that they did send back. It had mouse feces on it. This company is a scam. About two weeks after my order I got a notification from Google that someone from China was trying to break I to my account. This company is just a criminal front.
I have had excellent luck with their dresses. I have bought two so far and they are identical to what I’ve seen in the pictures. A shirt I bought I didn’t like but it’s because I didn’t look closely at the internet picture. In the picture was a stripe down the sleeve I had not noticed before and in person did not like. I would recommend this company.
Hello everyone! I have a question, is there anyone who ask for money back, because didn't receive package on time ( 7-12 days) like they say. It's almost 6 weeks since I ordered a jacket and sweater but I still didn't receive it so I ask them to keep package and return my money back. How long it takes Thank you for answer Klavdija from Slovenia
unreliable and unpredictable. Quality ranges from ok to bad but can't expect great for the price! The designs are seductive and hard to resist BUT I've found two American-based fashion companies with the same design style. Great customer service and totally reliable. Choosy and Marigold Shadows. I have no connection to either except as a happy customer. Sad experience tells me to avoid buying from companies that have no presence in the US.
DO NOT PURCHASE FROM THIS VENDOR. THEY DO NOT HAVE QUALITY CLOTHES, THE FIT IS OFF, THE MATERIAL IS CHEAP AND IT TAKES FOREVER TO GET YOUR PRODUCT JUST TO BE DISAPPOINTED.
The package arrived on time (5-7 business days), even though it was during thanksgiving and Black Friday. I bought a puffer jacket and it was just as I expected it to be. I ordered it from the US. The only thing is that the tracking number did not work, but that usually happens with international shipping, since mail services usually have different tracking systems.
Please read I almost shop exclusively on line health reasons. I was delighted by clothes in the pictures .l never spend more than $100 dollars and I have had a couple of mistakes.but it’s not the end of the world. l ordered 5 pieces for$103. Australian.I was told 7-12 days 6 weeks workmanship dreadful ,material awful I couldn’t try them. Of course to return is bordering on impossible and $100 won’t kill me but I know what I’m spending with regulars companies I don’t order that much but like all I’m not into waste it’s all in st vinnies charity bin. Please listen it won’t look like the photo. Sharm Australia
Hello eveybody. I write from Spain, Barcelona. The expirience with Moongor was good. I ordered 12 items. Then I started to read the reviews. I was scared, because the most of reviews was about bad expirience. I understood that not all is good , BUT when I received the order all things ( skirts, dresses, t-shirts) was good. Yes, it is true that you shood wait LONG time. I waited the arivale of items between 2 or 3 weeks, but it is ok. All items suites me and the size is correct. This is the most important thing. Only 2 dresses I will present to my friends, because the size is very big. But 10 items suites very very good. the quolity of dresses is good. i think that the point is to make the choice if items very carefull. You shoud really see your size, and mesure sm of beast etc. This way you will order the correct size. The body of chinese people and our european bodies are not the same. But what I can say for sure, that I love this clothes very much! So, I will repeat the shopping for sure next year. Thank you. Elena Gvozdeva
If possible, I would give Moongor 0 stars. I ordered 4 items 4 weeks ago, and recieved 2 of the items a few days back. The one item was nothing like the description or pictures, and both items smell awfull from chemicals. The smell even after washing. So... I still haven't recieved 2 items, 1 items is som ill-looking I can't wear it, 1 item looks okay, but stinks. Worst clothing company ever! Don't trust and don't buy!!!
I bough a dress that was a disappointment in every sense, from the fabric to the model (which doesn't seem like the one on photo) and especially the size. The size chart on their website is completely incorrect. I followed their instructions to choose the size of the dress but in this way they made me take a dress 22 centimeters bigger (and not just a margin of 1-3 centimeters as explained on their website page). But the biggest disappointment was when I asked to return the dress and they wanted me to pay for the return shipping even though I took the wrong size because their size chat was wrong. Absurd! In the end I had to keep a dress that I will never wear because it's way too big (after many back and forth emails, they gave me 13 dollars refund which are not even enough to get the dress fixed) . So really disappointed by their customers service too. They also don't post my review on their website page, wonder why!!!
If it was possible I'd give it 0 stars. I bought a dress which appeared to be made of cotton or a cotton mix with a another cotton garment over it. After ages it arrived. It's made of transparent nylon. It's a completely different shape to that illustrated. The asymmetrical hem is so short on one side that my underwear shows, all bad enough. But... all I get from them is an offer to give me 10 dollars (!) - a quarter of what I paid and to keep it (why? To put in the bin?) or they say I can return it to China with huge postage involved. This despite the address for returns on the package being in London This is the second (Chinese) Internet Co I've found on Instagram and been ripped off by. If we, the equally fed up reviewers here all contacted Instagram to point out that they're advertising companies who don't adhere to the laws in the countries they're dealing in and are stealing from customers, hopefully Instagram, Facebook and the like would stop placing their ads. Let's do it. Just write to Instagram/Facebook etc now
I recently received my clothes from Moongor which took a long time to arrive. I am in England.i had messaged their customers service as I was concerned at how long it was taking to arrive and I was massaged back each time with a different tracking page that gave me the correct information on where my parcel was. They were helpful and always replied. The clothes are lovely and well made. I have washed them and the have stayed the same. The only down side was the shoes. I ordered at 37 but the shoes are small. I think they have been made for barbie🤣 so if you do order shoes go up at least 2 sizes. Saying that the shoes are also well made and all in all I can not fault this company. I will be definitely ordering from them again.
Terrible .... it said 2 to 7 days delivery ..... it took 4 weeks and even then I had to pay £11 because they hadn’t paid enough postage ..... When I complained they offered £3 ‘compensation’!!!! Very disappointing...... don’t be fooled by them!
Shocking! I ordered a pair of pants and yes they didn’t fit. They negotiated ridiculous refunds and payments to not send the pants back. I returned them months ago and still no refund. They’ve been sitting awaiting clearance for 3 months in order for me to get a refund. Never ever again! I doubt I will see my refund
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