They took my money and never provided…
They took my money and never provided my merchandise.
About Moongor
Data updated- Website
- moongor.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 3% (2/68)
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About this business
Since launching in 2012, shoppers in more than 130 countries and counting have made us their go-to fashion destination.With more than 100+ new releases every week, there’s always something to complement your unique style and identity. Our customers are free spirits, dream chasers, and trend lovers. They are the reason we have grown and they are the reason we will reach new heights in the future. Our team is made up of creative, passionate, and fun-loving individuals.Thank you for supporting us on our journey. We hope our story inspires you just as our customers inspire us.
Written by the business, not verified by us.Is Moongor legit?
Moongor (moongor.com) has a 2.3 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 3% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
I'm satisfied, but temper your expectations.
FIRST: There are many reviews that accuse this company of not sending their orders. This isn't true, as I've received my items. You'll get your stuff, but get ready to be patient. On the item itself, while the fabric quality was rather thin, the fit is quite nice and overall well designed. Overall, the product is what you'd expect for the price. For a one-of-kind design like Moongor offers, I'm satisfied. Would recommend, but be realistic! Buying from Moongor requires patience. They are not good about writing you back, and shipping from them takes a significant amount of time (usually around 2 months, based on reviews and my own experience). They are not a scam, but do be ready for this should you buy from them.
NO MORE ORDER FROM IT!!!!!
NO MORE ORDER FROM IT!!!!! I submitted my order more than 2 months ago, and no idea where it is now. I contacted the service support for several times, and no reply at all! SUCKS! Such a bad experience! Never ever trust any pop-out AD websites!!!
DO NOT ORDER FROM THESE SCAMMERS
DO NOT ORDER FROM THESE SCAMMERS. Made an order, then returned (recorded by post to China for £25) - the stuff was awful, nothing like pictured. They have not refunded me, Paypal have also not helped. China post is a nightmare. Support local honest companies. DO NOT BUY FROM MOONGOR.
I'm very furious
It's been over a month and half since I ordered an item from you. To date, I have still not received my order. I am surprised all the more since I sent you six emails to which you did not even have the decency to reply. I'm disapointed. Really disappointed. Do you have an explanation?
I am an idiot for falling for Instagram ad
it is now...month 4 of waiting for item. I recognize that CoVid has interrupted deliveries but come on!!! I emailed and their customer service sucks. They had sent tracking info but it is "stuck". I requested they look into it. No go. Scam company, don't fall for it. I did on Instagram. Beware.
Order number 59222
Order number 59222. I regret buying from this company. Big scam. Mongoor I want my money back. The products are of poor quality. Delivery is very slow and fustrating. Once they take your money you won't hear from them again. As for returning unwanted products... you can forget it. There is no return address and they will ignore your emails. Don't be fooled by the fancy website. They trade under different names... Mongoor, yankia, uecooze
There was an issue with the delivery of…
There was an issue with the delivery of my order. It took 2 months. Somehow the package has been returned to China. Moongor contacted to advise me and offered to refund or re-send. I opted for resending. Parcel arrived within 2 weeks. I was really happy with the 4 items. Quirky and just as pictured. Quality was good. Similar to Mango or Zara. I would definitely order again. Pauline
Worth the risk if you like flowy designs
I've ordered from Moongor a few times. Honestly, it was pretty good. The only thing is that you have to make sure that fit of the clothes fits your frame, otherwise, it's not worth returning it since their offices are in China. I love the flowy dresses, and as a bigger girl I really appreciate how they look.
I orderd several times
I orderd several times, the quality was always good, but last time, the ordered shirt was damaged with several cuts. I tried to complain, but I only received answers because of delayed deliveries. How can I send it back or get a voucher for a next purchase? I am so sorry, because I really like the style and as I am not so tall, it fits me well.
I read those bad reviews
I read those bad reviews , I hesitate very long ~~ to think should I order from here or not , then i really like some of theirs design. i decide to give a try . Turn out what i order merchandise are perfect .Also arrived on time. I am so glad I give myself chance to try .haha......
I ordered several items and need to…
I ordered several items and need to return half the order due to sizing and quality issues. They give you a 14 day return window. But they never respond to emails and tell you how to return. You can't return without contacting them first. they force you to miss their window for returns. They also use aliases on Facebook, - many different names besides Moongor. I won't buy from them again. Once their product is out the door and they have your money, GOOD LUCK if you need to return anything. Very disappointed!!! and out money!!!
I've ordered about 7 times
I've ordered about 7 times. I love the loose, flowing clothes they offer. Occasionally the stripes are not fully aligned, but everyone is not as picky about lines matching like me. I love them and think they are reliable. Don't know about return policies because I am not returning anything to China when Goodwill is easier.
I received the product and was very…
I received the product and was very satisfied . It Fits perfectly . This is the Split-joint Top and the Vintage A-Line High-Waist Skirt
Well
Well, I didn’t order anything, but reviews tell all everything. I was about to order.. thanks I pop here first. China 🚫🚫🚫🚫
Large = supersmall
Large = supersmall. No paper to send back!!!! Never will shop in China again. please contact me. Package need to return/money back
Never sent the full order..
Never sent the full order... items missing.. tracking is no good... don’t respond to emails... I would not recommend buying anything off this website...
I had never receive my order, Nunca recibí mi pedido.
I had never receive my order, they are thieves, this website is a fraud, all items are sent from China and it will never arrive. They know it but they keep stealing the money from the people, the customer service is a joke. And of course they dont want to refund my money. NEVER BUY NOTHING IN THIS FRAUD WEBSITE!! I wish i had read all comments before i ordered online. ESTE SITIO ES UNA ESTAFA, NO COMPREIS NADA, TODOS LOS PEDIDOS LOS MANDAN DESDE CHINA Y CUANDO LLEGA LA CALIDAD ES UNA PORQUERIA Y LA MAYORIA DE VECES NUNCA LLEGAN LOS PEDIDOS. OLVIDAROS DE QUE OS DEVUELVAN EL DINERO, SON UNOS LADRONES, OJALÁ HUBIERA LEIDO LOS COMENTARIOS ANTES DE HACER EL PEDIDO ONLINE. MOONGOR ES UNA ESTAFA.
Pros
Pros Got everything Cute Fashionable Reasonably priced Cons Took a long time to arrive Jeans Size is unbelievably SMALL! That is the saddest part, I can’t fit into the jeans. I’m a size 8-10 and the XL is way too tight. Guess I have to lose 15 lbs.
Once again I got my order and I am…
Once again I got my order and I am pleased. I brought a coat last year and I love it. Brought a dress 2 weeks ago and I got it. It is cute and once this whole quarantine this is over I can't wait to wear it. Ordering a jump suit soon.
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