About Mr. Cooper Powered by Rocket Mortgage
Data updated- Website
- mrcooper.com
- Category
- Money & Insurance
- Location
- United States · Coppell
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 0% (0/60)
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Is Mr. Cooper Powered by Rocket Mortgage legit?
Mr. Cooper Powered by Rocket Mortgage (mrcooper.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
All went well new mortgage @ 207
All went well
Was able to process the request quick
Was able to process the request quick. Easy to get a person to talk with.
FRAUD - Stealing money from my bank account
your company is AGAIN taking money from my account without permission making me overdrawn and causing tremendous financial and emotional issues. I WANT my money returned immediately.
I have been trying to log into my Mr
I have been trying to log into my Mr. Cooper account for days with no success. Their system has been down, and I later discovered they were fully aware of the outage, yet continued charging late fees anyway. That is completely unacceptable. This is not just an inconvenience—it directly affects customers’ finances and credit. If a company’s own system prevents payment, the customer should never be penalized for it. The lack of transparency, accountability, and customer care is shocking for a mortgage company of this size. Customer service has been useless, offering no real solutions, no clear timeline, and no accountability for fees charged during their own system failure. This feels negligent at best and predatory at worst. I strongly warn anyone considering Mr. Cooper to think twice. A mortgage company should be reliable, accessible, and fair—Mr. Cooper is none of those.
Danya was very nice
Danya was very nice, personable, and answered all my questions. She arranged for a call to me because I had some additional questions about my recast. She did her part, yet the person who was supposed to call me never did.
The representative was great
The representative was great. She showed empathy regarding my situation and was more than willing to help find a real solution.
Excellent service
Great service..
Great service... I would like you to have an Spanish customer service...
My house
I like this company. It's very good. I like it very much thank you aloha.
I was worried my payment was going to…
I was worried my payment was going to bounce. Adrian was very helpful and hopefully it will get sent back in
My experience with Mr. Cooper is great.
Amazing voice
The rep did all she could to help with my options although not sure it was applied properly
Professional
Professional , helpful and knowledgeable!
This Company is a Blessing
This Company is a Blessing Thank you
Did a great job helping me
Everyone did well and gave me the…
Everyone did well and gave me the ability to do this safely. Thank You! Mary Jo Daniels
The girl that took my call she was very…
The girl that took my call she was very professional. She answered all my questions where I could understand. She did great .. I definitely recommend your company for a mortgage.