Hospitality
The agent was very warm and her tone was non-threatening and welcoming. She was very polite and explained everything thoroughly making sure that I understood everything that was taking place and what my responsibilities were.
About Mr. Cooper Powered by Rocket Mortgage
Data updated- Website
- mrcooper.com
- Category
- Money & Insurance
- Location
- United States · Coppell
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 0% (0/60)
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Is Mr. Cooper Powered by Rocket Mortgage legit?
Mr. Cooper Powered by Rocket Mortgage (mrcooper.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
A person that does NOT listen to their…
A person that does NOT listen to their client, needs to find a different profession! Lea did not listen to a word that was said to her, and if she did, she never acknowledged what was being said. She just kept following her script!! NOT GOOD!!
Customer service was kind and…
Customer service was kind and understanding
The Agent was professional and helped…
The Agent was professional and helped me resolve my issue
They were fast to helping you (once you…
They were fast to helping you (once you got through) with resolving minor hardships and taking notes to assure they will help you to catch up with your financial obligations. They read back your request to be sure of everything that was discussed with them
Not very helpful I'm tired of getting…
Not very helpful I'm tired of getting calls after calls everyday.
We made a mutually acceptable agreement
MY PROBLEM IS NOT FIXED 2 WEEKS LATER
The question I asked was answered.
Areli she was very helpful and she…
Areli she was very helpful and she resubmitted my new loan modification and we explained everything step-by-step
English is their first language!!!
The customer service representative spoke perfect English. My question was understood and answered in a timely fashion
Thank you very much for your help
Everyone there is always wonderful to…
Everyone there is always wonderful to me anytime I have a question yous are right there to help me a wonderful kind hearted staff God bless everyone very merry Christmas and a blessed new year 🕛🎊
Excellent customer service.
The representative was knowledgeable
The representative was knowledgeable, patient and friendly
Customer Service was first class.
Very knowledgeable about our needs
He was not in a hurry, and very knowledgeable about our needs.
3 years of ongoing issues
Issues began soon after our mortgage was taken over by Nationstar Mr Cooper Mortgage Servicing. First it was a demand for 690.00 for an escrow shortage due to home owners insurance increase of 100.00 that year Cleary the math didn't add up took 6 months to resolve that. Soon after we applied to have our escrow removed. All that was required was 12 months of no late payments and LTV 80% or lower at that time..our LTV @ 65 % STILL DENIED was informed we had 10 late payments NEVER ONCE were we late. After digging through 2.5 years of bank statements providing proof of no lates we were still denied escrow account removal.. At that point I gave up and filed reports to our States department of Consumer Finance State Attorney General United States Attorney General Federal Trade Commission it was extremely time consuming frustrating and exhaustive to say the least however the 690.00 shortage was removed.. Moving forward to May 2025 our statement showed 2224.00 LATE PAYMENTS! Again we never had been late! This was just about the time Rocket Mortgage merger was taking place once again several calls dealing with inept CSR's our loan file was transfered and escalated to upper management. The issue was finally resolved and they blamed an internal problem with the system? I now have a direct contact that so far has been of great help. Reading all these wonderful comments about this fraudulent corrupt FINANCIAL Institution as well as doing my own research I can't help but wonder if they are paid to recommend Mr Cooper AKA Rocket Mortgage.. I highly recommend examining every statement for accuracy! There seems to be ONE COMMON DENOMINATOR THEY PREY ON LOW LTV SENIORS AND VETERANS! Google search Mr Cooper Nationstar Mortgage as well as Rocket Mortgage. THERE YOU WILL FIND THE TRUTH
Great
Great. Was able to speak with a person and could understand them! Ty.
No problem
No problem Everything was fine