Mr. Cooper Powered by Rocket Mortgage (mrcooper.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-12.
I had little relationship Mr. Cooper after my mortgage was transferred to them because I seldom had reason to contact them. BUT when I did, its Customer Service was simply awful. I was seldom able to reach them by phone and never given the option to wait on hold. Instead, the recorded voice tells to Chat with them online. The Chat wait, however, is abominable. Today, 1/6/2026, I waited in Chat through 12 people and then was dropped. So I had to proceed all over again and wait through another 12 people. I'm still waiting for a resolution and have been instructed to Chat again in another week. Back in November 2025, I was nickel-dimed over a request for a payoff letter. I'm only glad I am no longer a customer. Sad commentary. Poor Rocket Mortgage for acquiring them!
I was affected by the government shutdown and requested a forbearance. The agent that assisted me when I called for a status update was understanding and showed great customer service. She was very informative when explaining all my updated options. It was greatly appreciated.
I do not like yall harassing me. As long as I pay before the 15th. I Never had a mortgage company keep calling me like this and I dealt with a few. This not my first house. I NEVER was late not even with Lakeview. I been here 8 years! So if I pay it on the 6th don’t be calling me. Wait until the 16th. PLEASE!!
C
Customer · 5 reviews · Experienced 2025-12-31 ·
★★★★★
Christina and Donna were very helpful…
Christina and Donna were very helpful and got me through the process with the most thoughtful and kind help I had a big mess they helped me figure out what happened and how to remedy it all thank you ladies 10 stars !!!
Thomas White · 1 review · Verified · Experienced 2025-12-31 ·
★★★★★
Was told my insurance was going up…
Was told my insurance was going up $500.00 next year. Called my insurance company and said my review is not until mid Feb. SO who said my insurance was going up in price?
