At my age I’m tired of all the changes
At my age I’m tired of all the changes. I don’t like your changes. It’s hard for me At my age to keep up with all your changes . I’ll be glad when my mortgage is paid off.
About Mr. Cooper Powered by Rocket Mortgage
Data updated- Website
- mrcooper.com
- Category
- Money & Insurance
- Location
- United States · Coppell
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 0% (0/60)
Do you own Mr. Cooper Powered by Rocket Mortgage? Claim this profile for free and start replying to reviews.
Is Mr. Cooper Powered by Rocket Mortgage legit?
Mr. Cooper Powered by Rocket Mortgage (mrcooper.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
Always there to answer questions
Customer service excellent
Real person to talk with
I don't understand why I have to reach…
I don't understand why I have to reach out to my homeowner's insurance to have the binder changed and email it to you when the correspondence I received read it would be automatic. When asked for the email address, it was over 10 mins to find. So, I emailed the new binder and have not heard back that it was received.
Simple and easy.
Great Customer Service
My service rep was amazing, kind, helpful explained what I needed.
Account Access
I have been unable to access my account on both the app and the website. I have tried to use the Forgot My Password option as required without success. I called customer service and was told there are glitches in the transition to Rocket Mortgage. Customer service was able to email me my escrow statement, but now I cannot access my tax statement. Very frustrating.
Personnel involved went the extra mile…
Personnel involved went the extra mile of getting my issue resolved and it involved multiple personnel.
Too long to get an agent
I still cannot sign onto my account!
good service American custom service
Custer service in america
Rep made my call very helpful answered…
Rep made my call very helpful answered my questions that I needed to know
I appreciate the support and effort…
I appreciate the support and effort they offer during this trying time, while the United States is facing a parsimony. While we continue this journey of life, it's been a great opportunity for growth and development.
Fast service and good
Good and fast service
Called about a check returned by my…
Called about a check returned by my bank in error. Bank credited the "bad check" charge and I wanted to verify if the check had cleared if presented a second time. Check cleared and the agent was very helpful.
Cannot log into the website to make my…
Cannot log into the website to make my mortgage payment.
Great Customer Service
There was a concern I had and they addressed it quickly and efficiently.
Awful!
Awful! Unable to connect to Web site
Bulshit
Your escrow department sux