About Mr. Cooper Powered by Rocket Mortgage
Data updated- Website
- mrcooper.com
- Category
- Money & Insurance
- Location
- United States · Coppell
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 0% (0/60)
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Is Mr. Cooper Powered by Rocket Mortgage legit?
Mr. Cooper Powered by Rocket Mortgage (mrcooper.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
Trust worldly patience kind…
Trust worldly patience kind understanding
Rep.was knowledgeable answer all my…
Rep.was knowledgeable answer all my questions.
I returned the modification
Follow Up Communications Leading to the New URL Site
The online login for Mr. Cooper Powered by Rocket Mortgage was not seamless as I was unable to login to Mr. Cooper to make my January mortgage payment. When logging into Mr. Cooper with the URL I have used for years did automatically send me to the new URL, however, my credentials did not allow me to login. I had received one (1) communication on March 31, 2025 concerning the Mr. Cooper joining forces with Rocket Mortgage. Follow up communications would have been nice, especially instructions on how to log in or that there will be a delay to access the Mr. Cooper website.
Customer service was great
Customer service was great. It took 40 minutes to talk to a live person. Unsat
Unable to login online for weeks
Mr. Cooper is garbage since Rocket Mortgage took over. Haven't been able to login to view/pay my mortgage in weeks. Can't access tax statements- every email received says login to view online.
Representative was professional and…
Representative was professional and courteous, and was able to address my concerns. I am still waiting for a return phone call from her in the next few days to let me know that my issue has been resolved
I needed to speak to a live person to…
I needed to speak to a live person to confirm the request for the change in my log in was legitimate and not a scam. The automated system kept throwing me back to the same loop and not a live agent. I took over 4 attempts through the automated system ( same phone call and over 10 minutes wait time ) to speak to an agent who did not provide a satisfactory answer to my question,
From beginning to end
From beginning to end, they kept me informed what was going on to settle my request. It was resolved in a good manner. Thanks to the woman who handled most of my request.
Knowledgeable fast service fixed what i…
Knowledgeable fast service fixed what i needed
The gentleman understood about my major…
The gentleman understood about my major surgeries and recovery, and was helping me to make it right with my mortgage.
Honest, friendly and helpful
The customer service representative was very honest, friendly and helpful.
Great
Very professional and helpful.
I asked for financial assistance I was…dental
I asked for financial assistance I was being proactive I am trying to avoid a situation in coming payments that I am unable to make due to my unemployment I was told I have to go to the negative 60 days and get a negative credit report before I can get help
pleasure
Every one is always a pleasure to talk to , and very understanding.
The person was very polite and useful
The person was very polite and useful. He understood my problem I’m having. Please extend the two payments to end of contract. Will pay $700 on January 23 rd. Thank you very much for helping me with it
I’ve got locked out of my account
I’ve got locked out of my account. So that’s why I called. Customer service rep was very helpful. Thank you.
easy to pay. Got to get used to rocket.
easy to pay and got to used to rocket name
Good to work with
Good, comforting in dealing with and ready to assist.