Mr. Cooper Powered by Rocket Mortgage

you have communicated well on the…

you have communicated well on the changes.

Requested a payoff quote and received…

Requested a payoff quote and received it immediately and was able to pay off my deceased loved ones mortgage in 1 day!

Enshittification after the takeover by Rocket Mortgage

Now that their (mostly security theater, like all banks) authentication is supposed to run through Rocket Mortgage, I can't log in at all through a VPN. What is it with banks no longer happy having abysmal security themselves, but now trying to force their customers to expose themselves online just to be able to continue to use online banking? Is this really the best you can do in 2025 for security, to just block IP addresses?

Professional assistance

The Representative I spoke with both times I contacted Mr. Cooper were professional, listened to me, patient with my questions, and gave me the information I needed to accomplish what is was I needed to do.

person I dealt with was very patient…

person I dealt with was very patient with me and resolved all my problems. She was a pleasure to deal with.

Persons does not lotion my concern at…

Persons does not lotion my concern at all and for fully imposed me charges without understanding my concern.

The customer service representative are…

The customer service representative are very knowledgeable.

FRIENDLINESS OF CUSTOMER SERVICE

FRIENDLINESS OF CUSTOMER SERVICE EASE OF MAKING PAYMENT

Explained things to me to be able to…

Explained things to me to be able to understand somewhat of how things will work.

Helpful and professional to my needs

Your staff are excellent

Your staff are very good, nice and pleasant to speak wiyh

I am unable to sign in to my account so…

I am unable to sign in to my account so I can pay my mortgage. I had to change my email address. I could not do it online so I called and a representative did it for me. I have been unable to log in ever since. I called to get help and was told I couldn't sign in because the site was changing over to Rocket. I would just like to pay my mortgage.

This is an ongoing situation

This is an ongoing situation. Paperwork submitted beginning of Nov for state property tax exemption due to 100% disabled vet, p &t. Got an initial letter I would be contacted by cross country tax department...no word. But I sure the heck have had my escrow RAISED almost $100. Exemption STARTS Jan 1, 2026. No word, and when I call, conflicting information or misinformation. My mortage payments should be LOWERED between $400 and $500 dollars a month. Instead, the escrow review increased it. Do I need to make a formal complaint to the state of Florida?

Lack of Empathy!

In February 2025, I was given a 60 day delinquency notation on my credit report by Mr. Cooper, that was fraudulently caused by a lie from a loan officers lies at The Federal Savings Bank ("Mr. Conner Patterson"). I provided all the facts and information to Mr. Cooper and ask if the negative information could be removed from my credit report, but it was all to no avail, which caused me to have to wait an additional "8 months" in order to refinance my loan to take advantage of the lower interest rates at that time!

Excelente customer service

Excelente customer service. Very knowledgeable and helpful

Great Service

Friendly and helpful employees.

Great customer service, as always!

The representatives at Mr Cooper are always polite, knowledgeable, and very patient. I’m always very satisfied with any interaction I have with them.

I needed help and better understanding…

I needed help and better understanding of the terms and not only did they help but they made me feel that even through my struggles they were here to help me

My agent was helpful.