MusicStoreLive (musicstorelive.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Elle Grubb · 1 review · Experienced 2026-05-06 ·
★★★★★
My sales rep supplied extra images upon…
My sales rep supplied extra images upon request of my purchase. within 2 hours, my sales went through perfectly. the guitar's finish is better than what was expected, and seems to almost be a one-piece maple topm The guitar is well-worth it's cost, and although I've not quite grasped the complexity of the mini-toggle coil-taps, the tone and value is on par with that of core model PRS Guitars.
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Jenny · 2 reviews · Experienced 2026-05-13 ·
★★★★★
Punctual shipping
Punctual shipping, whole transaction went smoothly. lots of alerts and notices.
I was able to get a great discount and was able to recieve no interest payments for the bass...the box holding guitar was slightly damaged and very wet! It looks like fedex problem, but case/guitar showed no issue..
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Jared Whitmore · 4 reviews · Experienced 2025-11-12 ·
★★★★★
I bought a guitar from MusicStoreLive…
I bought a guitar from MusicStoreLive once, their selection was great, the ordering and shipping were smooth, and the instrument arrived fast and ready to play. On the downside, a few people said that for some high-value or international orders the shipping costs and duties got surprisingly high, and in one case the instrument needed extra setup after delivery.
In-hand Examination + Additional Images = Quick Sale
My sales rep provided additional images upon request of my purchase. Within 2 hours, my sale went through flawlessly. The guitar's finish is greater than what was expected, and appears to almost be a one-piece maple top. The guitar is well-worth its expense, and although I've not quite understood the complexity of the mini-toggle coil-taps, the tone and value is on par with that of core model PRS Guitars.
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Pete · 1 review · Verified · Experienced 2025-10-31 ·
★★★★★
Great Experience
On time shipping, entire transaction went great.
Plenty of alerts and notices.
Everyone at your store was great. Want to thank Fernando Fajardo especially! He was tremendously helpful and he provided excellent service. He gave me a super deal on my guitar. Thanks again!
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Alberto · 9 reviews · Verified · Experienced 2025-09-05 ·
I will definitely be purchasing from you guys in the future. The sales person I corresponded with Fernando was excellent and stayed in touch with me and responded very quickly to all of my inquiries!! Top notch all around
Fernando was amazing.
Fantastic customer service and so easy to deal with and delivered the item so fast. It was the easiest transaction ever.
Thank you so much.
Great contact with Mr. Ariel Hernandez, friendly approach and commitment to help, affordable price, fast shipping, fully functional item. I highly recommend shopping at MusicStoreLive.
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John S. · 1 review · Verified · Experienced 2025-06-23 ·
★★★★★
Always a pleasure trusting a large…
Always a pleasure trusting a large purchase to Music store live. Such an incredible selection of the guitars I actually want, and honest deals that I can still live with myself after… haha! Special thanks to Ariel H. for the attention to detail!
Cheers!
Caleb Bishop, the sales rep did a good job! However, the guitar came to me severely out of adjustment causing me to have to pay a tech guru to put it into specs. A high-dollar Custom Shop guitar should be perfect before shipping it out! The case came in damaged (not from shipping) Caleb worked with me to compensate for the damage. All in all, thank you and I’m tickled with the guitar!