Muzata (muzatarailing.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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PS · 1 review · Experienced 2026-08-03 ·
★★★★★
Great customer service phone line
I called Muzata customer service and connected with a live represntative on the phone after just a brief wait. He answered all of my questions and was very helpful. I was quite impressed with the service.
Reply from Muzata2026-08-04
Dear PS,
Thank you for your kind words. It was nice talking to you, and it was my pleasure to help confirm the quantity of accessories for your gate.
If you require additional assistance, please do not hesitate to reach out.
Best regards,
Brandon
B
Benjamin Nguyen · 1 review · Experienced 2026-07-27 ·
★★★★★
Brandon was very helpful and help me…
Brandon was very helpful and help me modify my order.
Reply from Muzata2026-07-28
Dear Benjamin,
Thank you for your kind review. I am glad I could assist you with your order modification. I truly appreciate your feedback.
If you require additional assistance, please do not hesitate to reach out.
Best regards,
Brandon
We're so pleased with how easy the cables were to install using the hydraulic crimper & cable cutter. The cables open up the view of the lake and having them will save me from having to paint vertical rails every year.
Cheers
Fiddler's Lake Escape
Reply from Muzata2026-07-22
Hi Karen!
Thank you so much for sharing your experience! 😊
We’re thrilled to hear that the cable railing installation went smoothly and that you’re enjoying the beautiful lake view.
It’s great to know that our products can help make your space more enjoyable while reducing maintenance.
Thank you again for choosing Muzata and for your kind words. We hope you enjoy your lake escape for many years to come! 🌊✨
Best regards,
Helen
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Michael Armocida · 1 review · Experienced 2026-07-10 ·
★★★★★
Terrible now. Used to be Okay.
The railings used to be half way decent until they cut corners. More recently I bought two of the gates. They are an absolute nightmare to put together. They spec'd it to use tapping screws to hold the poles to the bottom. Problem is the product was built to make it impossible to get the screws in straight, so you get an angle on the tap. The first gate was a nightmare, but we got the sides attached to the bottom. The screws in the second gate were so substandard that the heads twisted off. Even their standard railing has taken a turn for the worse. They no longer include the linear cable bolts. Instead, they now use cable toggles, which keep a permanent wave in the cable where it goes into the pole - making the cable look loose even when it is tight. If you tighten the cable to the point of straightening the wave, then the substandard gate poles will bend in towards the cables. They still make the straight cable bolts, but you now have to pay $90 more per ten of them if you want your job to look half way decent.
Reply from Muzata2026-07-13
Hi Michael,
Thank you for sharing your feedback with us. We sincerely apologize for the experience you've had with our products, and appreciate you bringing these issues to our attention.
Sorry to hear about the difficulties you encountered while assembling the gates and the concerns regarding the quality of the materials. We strive to provide high-quality products, and it's clear that we fell short in this instance. Your comments about the installation challenges and the changes in our product offerings are very important to us, and I will ensure that they are shared with our product development team for further review.
We understand how frustrating it can be when expectations are not met, and we truly value your input as it helps us improve our offerings. Please feel free to reach out to us directly at [email protected], and we’ll do our best to turn this around for you.
Thank you for your understanding, and we hope to regain your trust in the future.
Best regards,
Muzata Customer Support Team
Great customer support from Brandon. It is refreshing these days to get a phone call to personally respond to inquiries.
My only criticism of the product is that the CR73 should be available without all the drill bits and tools at a more competitive price level. Sell a stand alone installation kit with the bits and tool. I now have like 10 sets.
Reply from Muzata2026-07-09
Dear Mike,
Thank you for taking the time to share your feedback. It was my pleasure to assist you, and I truly appreciate your kind words and support.
Your suggestion regarding the CR73 package configuration is also valuable, and I will share it with our team for further consideration as we continue to improve our products.
Thank you again for choosing Muzata. If you require additional assistance, please do not hesitate to reach out.
Best regards,
Brandon
L
Lee L Hunsaker · 4 reviews · Experienced 2026-06-03 ·
★★★★★
Great customer service
My service rep, Brandon, was excellent. My original order was lost by the delivery company. Brandon investigated, got authorization to reorder my supplies and got them delivered. He even followed up days later to make sure I received everything I ordered. Great service!
Reply from Muzata2026-07-03
Dear Lee,
Thank you for taking the time to share your experience. It was a pleasure to help resolve the delivery issue, and I appreciate your patience throughout the process.
Please feel free to contact us if you require any assistance.
Best regards,
Brandon
J
Jim Gordon · 1 review · Experienced 2025-08-03 ·
★★★★★
I inherited a deck with Muzata railing…
I inherited a deck with Muzata railing that had not been installed correctly as the run lengths of the cable were too long. 32 feet instead of the recommended 16 foot maximum. This resulted in sagging cables that just didn't look good.
I found Muzata to be very helpful in figuring out how to correct the situation and I now have a cable railing system I'm very happy with.
It's a very clean look as all anchors and tensioners are hidden so that only the cable is visible.
Reply from Muzata2026-06-23
Dear Jim,
Thank you for sharing your experience with us. We truly appreciate you taking the time to let us know how things went.
We are glad we could help you sort out the installation issues. It is great to hear you are happy with the final result.
If you require additional assistance, please do not hesitate to reach out.
Best regards,
Brandon
B
Beth · 2 reviews · Experienced 2026-06-05 ·
★★★★★
We had an outstanding experience with…
We had an outstanding experience with Muzata for our railing project. the service was flawless from start to finish. the plans provided were accurate and precise, which made the installation process smooth and stress-free. our representative, Peggy, delivered exceptional service she was extremely responsive and always quick to reply to our questions. we truly appreciated her professionalism and efficiency. we highly recommend this company!
Reply from Muzata2026-06-16
Hi Beth,
Thank you so much for your kind words and positive feedback! It truly means a lot to me and our entire team.
I’m delighted to have had the opportunity to assist with your project. Your attention to detail, clear communication, and dedication throughout the process played a significant role in making the project such a success.
Thank you again for your trust, support, and recommendation.
Wishing you all the best!
Warm regards,
Peggy
G
Graham · 1 review · Experienced 2026-06-09 ·
★★★★★
Always very responsive and helpful
Always very responsive and helpful. Great Working with engineers and the customer service staff! Product has always worked well and clients are extremely happy.
Reply from Muzata2026-06-11
Hi Graham,
Thank you so much for taking the time to share your positive experience. Reading your kind words truly made our day.
Your satisfaction and the happiness of your clients are our top priorities, and it’s rewarding to know that we have made a positive impact on your projects.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to work with you!
Best regards,
Eveline
D
David W. · 2 reviews · Experienced 2026-05-20 ·
★★★★★
quick response to request for information
I requested specific information from several companies regarding dimensions of some of their handrail components. The only response I got was from Brandon at Muzata. He responded to my email request promptly and with the exact information I needed.
Thanks Brandon.
Reply from Muzata2026-05-22
Dear David,
Thank you for your kind words. I am glad I could help provide the information you needed. We truly appreciate your support and your interest in our products.
Please feel free to reach out anytime if you have any further questions.
Best regards,
Brandon
I did two new railings for the wonderful homes of retreat-novascotia.com
The railings look amazing and the customer service was outstanding. Even got refunded without questions for an unexpected customs bill.
Reply from Muzata2026-05-20
Dear Andi,
Thank you for sharing your experience and for choosing Muzata for your railing projects. We truly appreciate your feedback and are glad we could help resolve the issue you encountered.
Please feel free to contact us if you require any assistance.
Best regards,
Brandon
S
Steve Ward Steve W · 1 review · Experienced 2026-05-15 ·
★★★★★
Outstanding customer service and…
Outstanding customer service and support on my order. They took charge of correcting a minor blip in the order in a professional and prompt manner. The cable railing system is high quality and not at all difficult to install. My wife says it’s the ‘ cherry on top’ of our new deck . I highly recommend Muzata on their quality and service !
Reply from Muzata2026-05-18
Dear Steve,
Thank you for sharing your experience with us! We are very happy to hear that everything worked out well for your project and that you are enjoying the new deck. Your support and recommendation truly mean a lot to us.
Please feel free to contact us if you need any assistance in the future.
Best regards,
Brandon
R
Ryan Roberts · 1 review · Experienced 2026-05-13 ·
★★★★★
Outstanding customer service!
The customer service at Muzata is outstanding. I placed a fairly complicated order in the evening Pacific time, and within an hour I realized that I had forgotten a few accessories. I e-mailed customer service and within an hour "Eveline" had added the parts, and also flagged that one of the parts I had ordered appeared to be in a different color than the others. By carefully checking my order, she caught my error and fixed it on the spot, wildly exceeding my expectations and saving me the expense and delay of a return and reorder.
Reply from Muzata2026-05-15
Hi Ryan,
Thank you so much for your outstanding review!
Your feedback means a lot to us, and it’s wonderful to know that we were able to exceed your expectations and save you from any potential inconvenience. We strive to provide the best service possible, and your kind words motivate us to continue doing so.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Eveline
G
Geoff O · 1 review · Experienced 2025-06-01 ·
★★★★★
Huge improvement to our screened in porch
The spindles on our screened in porch were badly in need of painting but with the screening behind them it would have been very difficult to do.
I chose to cut out the spindles entirely and install the Muzata T316 cable system. I decided to install myself so there was a moderate up front investment in the tools and a bit of a learning curve, but once I got the hang of it the job went quite smoothly and turned out great. The unsightly spindles are gone and our view of our back yard is virtually unobstructed.
A few points…
* This is easy enough for one person to do.
* I did not use the adhesive sleeves (they look like washers) as I did not feel they added anything significant to the aesthetic.
* I did not have the self tapper for the first half of the project so screwing the threaded sleeves into the wood posts was rather difficult. The self tapper made this effortless.
* The Muzata team were very helpful with any challenges I had. At one point, the supplied wrench failed and they sent me a new one without delay.
We have an outdoor deck that I intend to tackle next and am confident it will be done without any difficulty.
Reply from Muzata2026-05-13
Hi Geoff,
Thank you so much for sharing your experience!
We're thrilled to hear that the cable railing system worked out so well for your porch and improved the view. Your insights about the ease of installation and the support from our team are greatly appreciated.
We’re excited to hear that you plan to tackle your outdoor deck next, and we’re confident it will turn out just as great!
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Muzata support team
Over the last 18 months, I've used Muzata handrail systems and design services on three separate decks and cable/hardware on a fourth deck. The design services and communication were excellent in every instance. Peggy was responsive, friendly and extremely helpful. Quality issues were minimal and addressed quickly and completely when encountered. I will definitely be using Muzata products again!
Reply from Muzata2026-05-15
Hi Darron,
Thank you so much for sharing your experience with Muzata!
It has been a pleasure working with you on multiple projects over the past 18 months, and I’m truly glad to hear that everything turned out successfully.
I’m also very happy to have had the opportunity to assist with your projects. At the same time, the beautiful final results would not have been possible without the dedication, effort, and craftsmanship from you and your team.
Thank you again for your trust and continued support. We look forward to working with you on many more projects in the future!
Best regards,
Peggy
L
Luke · 2 reviews · Experienced 2025-11-09 ·
★★★★★
Great Product
The Muzata railing system was extremely easy to work with. Even without being a professional, I was able to install it myself and achieve a very high-end, modern look. The quality of the product is excellent, the installation process was straightforward, and the finished result completely transformed the appearance of my home. It truly gives the house a clean, luxury look like it was built by a custom home developer. I highly recommend Muzata to anyone looking for a professional-looking railing system that is both user-friendly and visually impressive.
Reply from Muzata2026-05-11
Dear Luke,
Thank you so much for sharing your experience and for your kind words.
We are very happy to hear that the installation went smoothly and that you were able to create a clean and modern look for your home. We are glad the finished result turned out exactly the way you hoped.
Thank you again for recommending Muzata.
If you require additional assistance, please do not hesitate to reach out.
Best regards,
Brandon
G
Greg M · 1 review · Experienced 2025-06-16 ·
★★★★★
CR73 invisible lag screw system
Installed the CR73 invisible lag screw tensioner system for my deck railing. Product was easy to work with and quality appears very good. I made sure I had the proper tools (cutter, crimper) and had no issues installing. Eveline was great following up with my order to make sure I was satisfied with my purchase. The only concern I had was with the adhesive sleeve washer but after 10 months all are still intact.
Reply from Muzata2026-04-30
Hi Greg,
Thank you so much for your fantastic review!
We are thrilled to hear that you found the product easy to work with and that the quality met your expectations.Your feedback means a lot to us!
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help.
Once again, thank you for choosing us and we look forward to serving you again!
Best regards,
Eveline
S
Sylvie · 1 review · Experienced 2026-01-05 ·
★★★★★
Excellent service
We had an excellent experience with Muzata for our railing project. The service was impeccable from start to finish. The plans provided were accurate and precise, which made the installation process smooth and stress-free. Our representative, Peggy, delivered outstanding service—she was extremely responsive and always quick to reply to our questions. We truly appreciated her professionalism and efficiency. We highly recommend this company!
Reply from Muzata2026-04-30
Hi Sylvie,
Thank you so much for your kind words and for sharing your experience with us! We’re truly glad to hear that your railing project went smoothly and that the plans met your expectations.
Peggy will be especially happy to know her support made a difference—she always strives to provide timely and professional assistance, and your feedback means a lot to her and to all of us.
It was a pleasure working with you, and we sincerely appreciate your recommendation. If you ever need any support in the future, please don’t hesitate to reach out.
Warm regards,
Muzata Team
B
Bill · 3 reviews · Experienced 2025-08-15 ·
★★★★★
This is a very easy system to install
This is a very easy system to install. The product was first class the instructions are easy to read and very easy to install product. I made a mistake on my napkin style drawing and forgot some parts. They respond quickly and delivered what I needed. The staff are very friendly and helpful. I will be using them in the future.
Reply from Muzata2026-04-21
Hi Bill,
Thank you so much for your wonderful feedback!
We're really glad to hear that you're happy with our products and service. It has been a pleasure working with you.
We truly appreciate your kind words and support. It really means a lot to us, and we look forward to working with you again in the future!
Best regards,
Kiri
M
Mary Turrell · 1 review · Experienced 2025-08-01 ·
★★★★★
Beautiful new views from my deck
I sent in the dimensions of my deck and was given an installation plan and all the parts needed. My contractor watched the installation videos online and installed the system with no problems. I ordered the black posts, silver cable and the wood grain top railing. It looks great, and the views from my deck are now unobstructed. Highly recommend this system.
Reply from Muzata2026-04-29
Hi Mary,
Thank you so much for sharing your experience with us.
It's great to know that you are satisfied with our products and service. It has been a real pleasure working with you.
We truly appreciate your recommendation and support. If you need anything in the future, feel free to reach out anytime.
Wishing you all the best.
Best regards,
Kiri
