MYCPE ONE

Thank you, Keilah! We’re glad Richard could help you find the right option and get everything set up smoothly. One of our goals at MYCPE ONE is to make it easy and affordable for professionals to stay on top of their CPE requirements without relying on employer-sponsored training. If you know other professionals looking for a flexible way to complete their hours, we’d love for you to point them our way.

Thank you, Rick! We’re really glad to hear Richard struck the right balance - knowledgeable, helpful, and never pushy. That’s exactly the kind of experience we want every learner to have. We appreciate you sharing this!

Thank you for sharing this Sherry! We’re glad Richard was able to respond quickly and help you get where you needed to be. We appreciate you taking the time to let us know.

Thank you so much for sharing this, Angelina! We’re really glad John could step in and take care of that for you; going the extra mile like that is something we truly value. It’s also great to hear you’re enjoying the certification content. We appreciate you taking the time to let us know!

Thank you for sharing this, Jim! We’re glad Anna could help you so efficiently and make the experience a positive one. We appreciate you taking the time to let us know.

Hi Scott, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the longer-than-expected time it took to complete the setup—your experience matters to us, and we appreciate your patience. I’d also like to clarify the pricing concern you raised. The $189 promotional price was part of our Black Friday campaign and was available only to first-time individual subscribers, which was mentioned on our pricing page at the time. We did notice that a few users found this unclear, and based on that feedback, we’ve since updated the placement and visibility of the message “For first-time users only – $189 offer price” to avoid any future confusion. I understand you had discussed this with Stacy earlier, and I apologize that this distinction was not clearly explained to you at that point. I’ve shared your feedback with her directly so we can improve our communication moving forward. Regarding the Firm subscription, the standard price is $199, and we do not charge anything additional beyond this. There’s also no negotiation buffer built into this pricing, as the Firm plan includes substantial added value and infrastructure that isn’t available with individual subscriptions, such as: · Centralized Dashboard & Admin Controls to manage your entire team’s CPE from one place · Automated CPE Tracking & Reporting, reducing administrative effort and audit prep · Ability to track CPE credits for in-house events and external/on-demand courses in one centralized system · Single billing cycle for all users, eliminating the need to manage individual reimbursements Despite these additional capabilities and the investment behind them, we’ve intentionally kept the Firm subscription priced the same as our Individual plan, rather than charging separately for these features. We truly appreciate your understanding and are glad to hear that, overall, you were able to accomplish what you needed with the help of our agent. Please don’t hesitate to reach out if there’s anything further we can assist you with—we’re always here to help.

Hi Sabrina, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the experience you described, and we want to address your concerns transparently. Your review regarding the platform usability was received on January 12th. The very next day, our team attempted to trace any support tickets or communication under your name to better understand and investigate the issue. Unfortunately, we were unable to locate any prior outreach linked to your account. As a result, we responded to the review and requested that you contact us directly at [email protected] so we could gather the necessary details and assist you promptly. As of today, it has been over 20 days, and we are still awaiting further information from you to help us move forward. We truly want to resolve this for you—losing course progress and facing technical interruptions is not the experience we want any of our users to have, and we take such feedback very seriously. If you’re willing to cooperate by reaching out with a few details (such as the email used on the platform or the specific courses affected), our team is more than happy to investigate and support you. We genuinely care about your experience and are still hopeful to connect with you and make this right. Looking forward to hearing from you. Best regards, Team MYCPE ONE

Hi Heather, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve faced regarding the Certified Tax Strategy Specialist certification. This is certainly not the level of service or follow-through we strive to provide. Your effort in completing all required courses is genuinely valued, and it’s disappointing to hear that despite multiple follow-ups and confirmations, the issue remained unresolved. We understand how discouraging this must have been, especially after the time and dedication you invested. We would truly appreciate one final opportunity to personally review and resolve this matter for you. Please reach out directly to Mark Weins at [email protected], and this will be handled on priority to ensure proper closure. Thank you again for your honest feedback—it helps us improve our processes and accountability. We hope to regain your trust. Warm regards, MYCPE ONE Team

Thank you for sharing this! We’re glad our team could understand your needs quickly and help with the right pricing. Making things clear and easy for our learners is something we truly value.

Thank you for sharing this, Donna! We’re glad Adam could help guide you through the options and make the registration process easier. Helping learners find the right courses is something we truly care about, and it’s great to hear that came through.

Hi Elissa, We truly regret the experience you’ve had and sincerely appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been, and we genuinely wanted the opportunity to explain things more clearly. We also attempted to reach you multiple times to discuss this personally; however, our calls were unsuccessful as they were connecting to your previous employer. We made several efforts to get in touch, as we believe this matter is best addressed with proper context. Regarding the pricing concern, we’d like to provide some clarity. The standard price of our Gold Membership is $299. During a promotional period in 2024, it was offered at a discounted rate of $199, and you received it at an even lower price of $179 as part of a limited-time offer. Although this offer was primarily intended for first-time subscribers, since you had been with us since 2022, we extended this benefit to you as a valued and loyal customer. For your most recent renewal, while the standard price remains $299, your subscription was renewed at $249—meaning you still received a discounted rate of $50. Previously, you had received a larger discount of $120, and the difference you’re noticing is due to the earlier limited-time promotional pricing. We completely understand that this may not have been clear at the time, and that’s exactly why we were hoping to connect with you directly to walk you through the details and address your concerns properly. We sincerely apologize for any inconvenience caused and would truly appreciate another opportunity to speak with you and resolve this matter to your satisfaction. Please feel free to reach out to us at your convenience. Kind regards, Customer Success Team

Much appreciated! Glad to have you learning with MYCPE ONE.

Thanks for letting us know, Martin! We’re glad we could help get you re-subscribed without any hassle. Happy to have you back learning with MYCPE ONE.

Thank you for sharing this Ashwani! Anna is great at getting straight to the point and helping quickly, and we’re glad she could resolve things for you so smoothly. Moments like this reflect the kind of support we work hard to provide at MYCPE ONE. Appreciate your feedback!

Thanks so much for sharing this, Mich! It’s great to hear our team has consistently been able to support you and your firm. And we’re especially happy to know your team is enjoying the courses - that’s exactly what we hope for at MYCPE ONE. Appreciate you being with us!

Thanks for sharing this, Alita. We’re really glad John could make things clearer for you and piece everything together. That patience and problem-solving are exactly what we aim to bring to every learner’s experience at MYCPE ONE. Appreciate you taking the time to let us know.

Thank you for sharing this! John really does go out of his way to make things easy for our learners, and we’re glad that came through in your experience. We appreciate you taking a moment to let us know.

That’s wonderful to hear, Paul. Anna has a real knack for solving challenges with a smile, and we’re so glad you felt that. At MYCPE ONE, making learning smoother is always our goal. Appreciate your kind words!

Thanks so much for sharing this! We’re glad to hear Sam made your experience smooth and positive. He truly embodies the care and professionalism we strive for at MYCPE ONE. We appreciate your trust and look forward to continuing to support your learning journey.

Thanks, Diana! Really glad to hear our team was helpful and quick to respond. We value your time, understand your concerns, and always aim to get things resolved quickly. We’ll be sure to pass your appreciation to the team. Happy learning with MYCPE ONE!