Opinion
Took a long time for my products to ship but other than that and taking forever waiting for them to ship everything was good
About Mydiamonpainting
Data updated- Website
- mydiamonpainting.com
- Category
- Hobbies & Crafts
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 110 reviews
- Replies to negative
- 67% (29/43)
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About this business
We are committed to offer our customers a variety of the latest products.
Written by the business, not verified by us.Is Mydiamonpainting legit?
Mydiamonpainting (mydiamonpainting.com) has a 4.3 out of 5 rating on OK.one, based on 280 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Quality, User experience. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that the vibrant colors, beautiful designs, and strong materials consistently exceed expectations. People also appreciate the user-friendly ordering process and exceptionally fast delivery times that make online purchasing smooth, highly reliable, and entirely satisfying for everyone. However, some reviewers were not happy with delivery issues, mentioning that package tracking was difficult or certain orders failed to arrive. A few customers additionally reported receiving incomplete sets, missing diamond pieces, or items that did not match their original purchase description.
Auto-generated from all reviews of this business. For reference only.What people say
Beyond perfect
Absolutely love both of my cats with butterfly diamond paintings. Both hung on the wall where my foster kittens create is :)
Beautiful flowers
I am very satisfied with my painting. Flowers and butterflies are beautiful!
I have placed three orders with my…
I have placed three orders with my diamond paintings and have loved each and every one of them. They have excellent customer service.
The product is good quality
The product is good quality, the prices are fair and they even included a free gift that I wasn't expecting so it was a nice surprise
I ordered three of the champagne…
I ordered three of the champagne special cut items. One of them has a striped black line in it and I wrote to the company and it's undeliverable I would like another one sent to me to replace the one that's got the black line in it I sent a picture with it and haven't heard back yet I would just like to replace the one that's bad and then I've got an order ready for four more once I hear back from them. It was the purple one.
Reply from Mydiamonpainting2024-05-09
Hello, we found one order record under your name, which includes 3 Christmas Gift Box Special-Shaped Diamond Painting and 3 Little Snowman Round Diamond Painting. Would you please kindly tell us your invoice id of the champagne ones OR try to send a message to our customer service( [email protected] ) again? We will work hard to solve out for you. Thank you very much for your understanding and support.
They answered my email right away.
Disappointed with the quality of the canvas
I was disappointed with the quality of the mydiamondpainting canvases AND the fact that the order was not shipped for more than 2 weeks.
Reply from Mydiamonpainting2024-05-08
We are very sorry that you got bad experience. For your order on February, there were some delay because most factories and carriers had a long vacation due to Chinese Spring Festival. If there is any quality issue, please feel free to contact our customer service and we will work hard to solve out for you. Thank you very much for your understanding and support.
DO NOT ORDER from this website
I ordered two diamond paintings for my son's birthday. First they didn't arrive in time. That's fine - it happens. Then they didn't arrive at all. They have never arrived, and all of my emails are ignored. Horrible online shopping experience. AVOID THIS COMPANY
Reply from Mydiamonpainting2024-03-15
Sorry to hear that, we neither find your message records nor order records through this name. Please kindly send us your invoice id and then we will solve out for you. Thank you.
Still want my money
I placed an order 2/8/24. Immediately I realized their system changed my address too PO Box. That is not my address. I sent an email advising of the correct address. I received an auto reply stating it was Chinese New Year they would return to the office 2/16. I contacted again on 2/19 to verify address change. The reply was you were out of 2 of the items. Should they replace with similar items. I responded 2/20 cancel entire order. 2/21 I received email stating “ Sorry for the delay, we got them restocked now. How about we refund you the shipping fee 6.99usd as compensation and you kindly keep the order?” I responded 2/21. Have you changed my mailing addresss? No answer 2/24 I remained cancel entire order 2nd request. Still no answer as of 3/2/24
Reply from Mydiamonpainting2024-03-15
Sorry to hear that, we did not receive your confirmation message that you agree to keep the order and thus it was held on before. By the way, we refunded you the full on Mar 04. If any more question, please feel free to contact us.
delivered in good time.
Got my stuff in a timely fashion!
Diamonds
I have only purchased 1 time. There is only the best products here, i would be a loyal customer .I really would like to purchase from this company, but I'm worried the scams for other handlers an things will steal. Can someone Please help me so I know this place is working . I see half good an half fake things from others.
I ordered the mystery box ...for 3
I ordered the mystery box ...for 3. And all o got was 3 dp. That are the worst I have ever seen. Thanks for nothing.
Reply from Mydiamonpainting2024-01-17
Sorry to hear that, it is a diamond painting mystery box and thus most of them are diamond paintings. Please kindly leave us a note if you want to get another products as we described otherwise all of them will be sent out randomly. By the way, we sent a message to your email address for futher solution. Thank you very much for your understanding.
I ordered for a Christmas present and I…
I ordered for a Christmas present and I still haven’t received my order. It cost me £120 and all emails I have sent regarding my order have been ignored. Do not buy from them!!!!
Reply from Mydiamonpainting2024-01-10
Sorry to hear that, we can not find any order records or message records through your name. Our website is mydiamonpainting.com and the customer service is [email protected]. Please kindly tell us more details and then we will solve out for you. Thank you.
The product I received was the wrong size, and it was damaged. I could not find a return address.
Product was wrong size and damaged no return address
Reply from Mydiamonpainting2023-12-08
Sorry to hear that, we sent a message to your email address and please kindly check it. We will offer a replacement or a refund for damaged goods. There is no need to return. Thanks for your understanding. By the way, our email service is [email protected]
BEST DIAMOND COMPANY!
I have ordered numerous different paintings from this company. Each time I receive my order, I'm like a kid on Christmas day. I've not had a bad experience with them. My last order was lost, they took the time to resend the package to me. Which I received today, on my doorstep, so as not to get lost again. I am sincerely thankful to this company in re-sending my order! Let the painting commence! Highly recommend this company! I have these little addictive gems all over my house, at work, and have given some to family members as gifts, after completion, of course! It does take a little extra time to receive an order, but the wait is ALWAYS worth it. Thank you!!!!
Can't order if you live in Pennsylvania, USA.10
I want to order and I live in Pennsylvania in the USA. I can't order because it isn't on the list of US states in your order page.
Just as described and fast shipping
I purchased one of the dragon diamond paintings and wasn't expecting it for 2-4 weeks. To my surprise it shipped on 10/2 and it was in my mailbox 10/7.(I live in Arizona) Very happy so far, looks just as the description! Cant wait to get to work on it.
I still have not received my order
I still have not received my order. I ordered a custom painting on Sept 12. Today is Sept 25 and they haven't processed my order yet. They say it ships within 3-7 business days. Today is day 9 and nothing has been done. I contacted them by email and got no response. But they had no trouble taking my money. I will never order from these guys again.
Reply from Mydiamonpainting2023-10-13
Sorry to hear that, it takes a few days for the factory to produce a personalized painting. Your order was sent out on Sep 25 and delivered on Oct 5 successfully. If not received, please feel free to contact us again.
I didn't get what I ordered
I didn't get what I ordered, I have 3 pictures that I didn't order instead of what I should have. This is my first time ordering from you guys and I'm very disappointed.
Reply from Mydiamonpainting2023-08-24
Hello customer, Sorry for the inconvenience caused. The 3 diamond paintings you received may be the blind box you ordered. The mysterious box includes more than 1,000 products. If the buyer does not make a note when placing the order, we will ship it randomly. Please send pictures to our customer service： [email protected] for confirmation.
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