The service is terrible
The service is terrible. I need to exchange a Pair of shorts for a different size. It took 3 weeks to get a return label and several calls. The product works but service is difficult.
About INNOVO
Data updated- Website
- myinnovo.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 0% (0/37)
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Is INNOVO legit?
INNOVO (myinnovo.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Ordering is easy.
Everything went smoothly with ordering online and being able to change the date of delivery is very helpful.
The shorts 5 star, customer service 1 star.
the shorts are 5 star, The customer service is a 1 star. May 15th i had a conversation about order #31017 with customer service to get a return label, i never received the return label. I called again a couple times to follow up, i was told they were busy/backed up. i still have not received the return label yet. then on may 21st i bought a new pair of shorts cause i could not wait anymore.
Replacement Charger
I needed to replace the charger because I had misplaced mine. The new charger came in a very timely manner which I appreciated it.
I received my INNOVO within a few days…
I received my INNOVO within a few days of ordering. I used it for about three weeks and was pleased with the results. I began to see changes in the first week of use. Something between the shorts and the controller stopped working. I contacted customer service by messaging on the website and then by chat a few days later since I had no reply to my message. The associate took my information and determined that it was the shorts and not the controller. I was asked to check my email and that I would receive a return label within 72 hours. They cannot ship the replacement until the return is processed. On the fifth business day after this I have not received the label. I contacted them again by chat and was assured that my return was processing and as soon as customer service sent the release I would receive the label. I think the product is good and seems to be working for me but the customer service needs some attention. It will have been two weeks since my unit stopped working in a couple of days. The downtime is frustrating.
I have been waiting for my refund for…
I have been waiting for my refund for two months now!!!!!
My Innovo shorts stopped working
My Innovo shorts stopped working. Seems like there is a 12 month warranty but trying to get a replacement pair is very time consuming and cumbersome. Going on two weeks now. The last email to me was to verify my home address that I listed on every correspondence so they could send me a label to mail the failed shorts back? I responded immediately 4 days ago and still no mailing label. It appears customer service may only work two days a week.
Excellent Product and Top-Notch Service
This is a great product and it really works! The customer service is beyond excellent. I had some problems with getting the correct fit and they worked with me to solve the issues I was having. When I have had questions they respond promptly. The people are very knowledgeable about the product, too.
I’m happy with the results
I’m happy with the results. Although not perfect, I still have some leakage and urgency issues they have greatly improved. My only complaint with this device is the pants don’t last as long as I feel they should.
1 month old, not working and no customer service
Bought the shorts just a month ago, they are not working and I got a nasty shock from them. I have contacted customer service and no response at all. Very very dissapointed and concerned that I have spent 379 euro and nothing to show for it. Interestingly, when I was buying I got fabulous and immediate response.
Worst Customer Service Ever!…
I used innovo successfully and liked the product until I needed customer service. Both email and phone - crickets. no one ever answered the emails or ever picked up the phone. HORRIBLE customer service, which is so sad because their product works great. Just be aware.
Returned product and still no refund.
I initiated a return for refund as the shorts stopped working. I sent everything back. Received confirmation of the person who signed and still have not received my refund after a month. I’ve sent multiple emails that have gone unanswered. I’ve now filed a dispute with my card holder to get a refund since I no longer have the product. This is completely unacceptable.
I am being charged by affirm even…
I am being charged by affirm even though I returned my shorts. I’ve been calling for 2 days and the phone line is busy
They advertise a 30-day money back…
They advertise a 30-day money back guarantee but it is impossible to fulfill. Their one and only phone number is disconnected. I sent three emails to their email address requesting a return and all went unanswered.
Erica was very kind and she understood…
Erica was very kind and she understood my frustration. She is very professional and an asset to your company.
Looking forward to receiving my new…
Looking forward to receiving my new shorts Ray. Thank you for the help.
Great customer service!
Their customer service is amazing! They always go above and beyond to meet my need.
Erica (Irish Customer Service…
Erica (Irish Customer Service Representative) was truly one of the loviest people I have ever dealt with. And I was happy to learn manufacturing occurs in Ireland!
Erica was brilliant and explained…
Erica was brilliant and explained everything step by step regarding my inquiry! There was a problem with card payment and Erica put me on hold until she sought advice! Then got back to me! A very good agent to deal with top marks Erica.
Excellent Customer Service!
Erica was pleasant, knowledgeable and very helpful.