INNOVO (myinnovo.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
INNOVO is incredible! This product has allowed me to enjoy life without constantly worrying about leaks. I no longer need to carry extra panties every time I leave the house. Now, I can chase after my kids, laugh at jokes, and even play pickleball with my husband—all without the fear of leaking.
These worked really well until they didn't. If you use these shorts and they work for you, you must plan on replacing your shorts every 6 weeks or so. They stretch out so bad that the connection gets lost between your skin and the electrodes. It is already expensive enough without out a constant replacement of shorts. The first pair lasted 3 months. The second pair ( new and improved they said) lasted 3 weeks. Frustrating because they were improving my bladder strength. Horrible customer service as well.
This has helped me so much postpartum and regaining confidence in public. Incontinence has definitely been an issue with me after giving birth and this has helped strengthen my pelvic floor so I’m no longer leaking as bad as I used to. It’s definitely worth the money and it’s great for postpartum moms!
Just like my other purchases of the shorts didn’t last long only 6 days. Threw them in the trash. Number 3 didn’t work after 6 times. It made a sound like it had shorted out. So I’m not trying anymore nerve wracking.
Hello Friends, I love your product! I've been using Innovo for about two years and it's easy to use and incredibly effective. Thank you for that! It took me TWO MONTHS and multiple interactions with your customer service agents to order my most recent replacement gel pads. I repeatedly got an error message that Innovo couldn't ship the pads to my mailing address, even though it's the same mailing address you've been shipping to for the past two years. The customer service agent explained that you were having difficulties with your online ordering feature on the website, but really -- two months to fix a website error? We finally had to use a workaround to place the order. I do love your product and I know it isn't the customer service agent's fault that your website isn't working. I hope you'll fix this error soon, as I'll want to order more gel pads in the future. Thank you! Melissa K.
I purchased a unit in 2022 . The customer service is horrible. I the unit was not charging so I contacted customer service and they told me that I needed a new battery. I ordered a new battery it arrived and the unit still did not charge . Spoke with a customer service rep , I asked to speak with a supervisor. The rep told me that she needed to reach a tech. and that a supervisor would contact me ASAP. A week went by no contact from anyone from the company . I called again and was told they had to speak with Tech. I told the rep how frustrated I was . I was told that a supervisor would call me , several days have passed and nobody has contacted me. Sadly I still have a unit that Does Not Work!!! this is no way to treat customers.
I bought this product and the electrode panels in the shorts had a malfunction. They did send replacement shorts only to have the same issue. This does not work because of the electrode panel malfunction and they have refused to give me a refund. The customer service is terrible. It took a month for me to get the replacement shorts. Most of the time no one answers their customer service phone and when you leave a message there is no call back. Beware!!!
I bought a complete kit. I love the results. These shorts do work. Unfortunately,my shorts got a bad connection and I had to get new ones. I got shocked every time I tried to use them. I had a lot of trouble getting anyone. Finally I did, I got my new shorts and I’m back to,not leaking.
My customer service chat agent was knowledgeable about the product and the available options. The downside of connecting using the online chat feature is the initial chat with robot suggestions until enough tries trying to find the correct wording to express the issue I had to get transferred to an actual human. Having a menu of questions the robot could help with would be nicer and get moved faster. Unfortunately, the only resolution available was to return the product. I was getting good results with it, but I was experiencing some itching from the spray and/or the electrodes. I wish there were another option to try to overcome my issue before stopping the use of my INNOVO shorts, which were giving me marked improvement in pelvic floor muscle tone. However, I do understand to protect the product and prevent issues with it as quickly as possible I really appreciate the offer to get my money refunded without more questions. I have received the email with return instructions and a postage-paid label to print.
Worst customer service experience. It seems that the company had gone out of business. I used Innovo for seven weeks and was very happy with the results. My pants started malfunctioning. I tried everything to get them to work with no luck. I called the customer service line, and emailed them for weeks with no response. Finally, I direct messaged on their instagram account and eventually got a message of apology and eventually received a new pair of the pants. This took so long however, that I felt like I had to start over and had wasted the seven weeks of progress from before. I started using the pants successfully for a couple of weeks, and then the controller itself started malfunctioning and giving me error codes. I tried calling the customer service number, leaving messages and no one would call me back. Finally, I just went ahead and placed an order and paid for myself a new controller. I just hope that with the new controller and pants, I can get them to last long enough for the 12 week program and maintenance. I have never had such a terrible experience with customer service.
I ordered my trousers two months ago and nothing. Now they’re Not even responding to my emails. Has the company gone bust? What’s going on?
Save your money! There is NO customer service or warranty. I have contacted this company concerning a repair or replacement for the past 6 weeks. I purchased these shorts in Dec. and after about 5 months the wiring has gone bad in one of the contact patches. I have left voicemails, live chats and emails. All I have received is an email to try different suggestions already offered in the booklet. I am out $550! Save your money!
I was only able to use the product for 2 weeks due to a malfunction of the product it took about a month to get the label to return the product. It took almost 4 weeks to get my money back. So over all I had a bad experience
I requested an exchange for the shorts that were too big. I returned the original shorts using the return label and I have never received the replacement shirts in the smaller size
Communications ignored. Futile answering questions, they ignore the answers.
Sadly, the shorts only lasted 4 weeks before there was an issue. No reply from customer service for ages and now nothing again. Hopeless. I still haven't resolved it and no one is answering. Appalling.
Buyer beware, the shorts are defective and only last a few weeks. I had the first pair returned under warranty after being shocked. I did not use the replacement shorts for a while and after only about 10 uses, they failed as well and were out of warranty so the company would not replace them. This product is useless.
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