INNOVO

Nicole S has been very helpful and…

Nicole S has been very helpful and caring when I have had questions and concerns about my Innovo

AOK!

All good so far.

There was a problem with getting the…

There was a problem with getting the right fit in shorts, but I now have the right fit now and am hoping for good results, your customer service was a great help to me in resolving the correct fit for me. Thank you,

Everything was well done

Everything was well done. I‘m completely satisfied.

Both pairs stopped working just after a few uses.

I ordered my first pair of INNOVO shorts back in April. After just a few times using them (correctly, by the way), they stopped working. After jumping through all of the seller's hoops and returning the shorts, the seller sent me a second pair several weeks later (which is why I gave two stars instead of just one). However, the second pair also stopped working after using them just a few times (correctly). What's the deal? My husband told me not to bother trying to get the second pair replaced because of all the stress doing it the first time. So, I just took the multi-hundred dollar loss. So disappointed. These shorts could have been a great help.

Brilliant

Brilliant service and helpful in every way which made it easy for me to send it back

I use the wrap and needed new pads

I use the wrap and needed new pads. The order came quickly, and the cost is very reasonable. I am trying to stay "at it" and do my 5x per week. It's a commitment, but after 2 weeks I already see improvements.

Great service

This company is excellent very quick nothing to much trouble wonderful service Very pleased with the service couldn't have asked for a better service thankyou iii

CUSTOMER SUPPORT BY NICHOLE WAS…

CUSTOMER SUPPORT BY NICHOLE WAS OUTSTANDING

My Innovo shorts worked for 35 sessions…

My Innovo shorts worked for 35 sessions and then would not. The error message saying various electrodes Not working. I contacted Innovo, they told me to use more spray, check connectivity. Eventually, after I bought more conductive spray and a lot of emails, I had to return my shorts and once Innovo had received them and checked them, they sent me another pair. Obviously, I had missed a month of Innovo sesssions. The second pair of shorts worked for 2 sessions and then same “error “ messages. After more tedious emails I had to send back. This time Innovo sent me 2 leg wraps, cos they said I was between sizes, this would be a better fit for me. My husband had brain haemorrhage and life interfered and so I only got 2leg wraps out this month. I had noticed a deterioration,eg losing wee when sneezing or laughing or coughing. I realised that although I had only done those 35 sessions they had really improved my stress incontinence. Now after 6 sessions, these ‘new’ leg wraps , which are really difficult to put on correctly, are starting to say;” error electrode”. I am dreading having to go through all the time consuming emailing, postage , cost, waiting for replacements etc and no guarantee that it won’t go wrong again in a couple of months. Innovo is expensive and having investigated other methods to improve stress incontinence , I know that you have to maintain. So you will have to use Innovo maybe yearly.

great customer service

customer service very knowlegable and helpful

Great Customer service

Nicole was very helpful and had genuine concern for my problem, nice person to deal with.

Very good service

There was an issue with the shorts and…

There was an issue with the shorts and replacement at no cost was easy. I received a mailing label to return the defective ones and received a new pair quickly.

Sorry for rating

Sorry for rating, It was not the battery! I am just so frustrated. I used it for about 12 times and it worked fine, then I tried to use it and it did NOT work! I tried several times to make it work. Then it sat in my closest for several months, then got it out again and decided to order a battery. It really did help my problem and now I am having problems again and wanted to use it, and battery didn't fix it. It is worthless in my closet! Can I just mail it all back and ya'll figure out what is wrong?

Had a very positive return phone call…

Had a very positive return phone call that handled everything professionally

The customer service representative was…

The customer service representative was very knowledgeable and was able to troubleshoot my issue. I am disappointed that I had to pay for a new set of shorts. I did receive a discount. However, spending $500 out of pocket initially and then another $175 two years later because the electrodes stopped functioning is more than many women can afford. You need to work with insurance companies to get the cost of the equipment covered. It is less than the prescription medication I was on previously and more convenient than weekly therapy at my doctor’s office although the cost of both of those were covered by insurance.

No response

I've sent two emails through the Innovo website using the contact us form and have not received any replies so far.

Excessive time to respond and to…

Excessive time to respond and to process a request. Otherwise, they are kind. Also, I suspect Innovo company has not addressed the problems that appear while using the shorts: electrodes easily go off and there is nothing to do, other than return and request a replacement.

Spent a lot of money and had a lot of…

Spent a lot of money and had a lot of problems with the connection. Was sent other shorts in the end but not much better. Using them was often painful. I’m really upset I wasted my money