Mynd Management

This company is AWFUL

This company is AWFUL. My client is going through absolute hell with a home managed by them. Please avoid ANY rental property if Mynd is attached as the landlord.

Rafael was assigned to check an outage…

Rafael was assigned to check an outage of a light and fan. Realized it was due to a leak from the ac. He actually set that appointment up for us while here so we did not have to worry about it and called the next day to make sure everything went great! GREAT customer service!

Great service

Great service. Above and beyond.

Our experience renting through this…

Our experience renting through this company has been incredibly disappointing from the very beginning. When we moved into the home, there was cat urine and feces left in the basement, and the entire house smelled like a dirty litter box. The backyard had clearly not been cleaned either, it was covered in broken dog toys and scattered branches, making it unsafe and uninviting. One of my biggest concerns is safety. The patio has four steps but no handrail, creating a serious fall hazard for visitors and especially for our young children. The work order has been open for almost 2 months, the issue has still not been properly addressed by Mynd. On top of that, we’ve been charged extra for a home security system that doesn’t even work. We were also charged for an additional half month before we had even moved into the property. The billing issues have been just as frustrating. The company has refused to work directly with the water company to resolve a billing dispute, and instead doubled the amount they claim we owe. It’s taken an unreasonable amount of time to get this sorted out, and it’s still not fully resolved. Communication has been one of the worst parts of this experience. Getting anyone to respond has been extremely difficult. I’ve had to call repeatedly, sometimes every day, just to get updates or have a single issue addressed. Overall, this has been a very stressful and frustrating rental experience. Between the condition of the property, the safety concerns, the billing problems, and the lack of communication, I would not recommend renting from this company.

Do not rent with this company under any…

Do not rent with this company under any circumstance. A lot of hidden fees. Although it clearly states : ACH transfers are free! (no processing fee is charged). You will still be charged a fee to to make a bank transfer. You are forced to use their internet provider. Although their provider is the exact same one I had before leasing their property. you have to pay thru MYND and they charge an extra $25 fee.

Great

My experience so far with MYND has been super good! From helping me trouble shoot issues, to actually setting up maintenance requests. We even had a tree fall on the house we are in, and they took care of it without any issues. Most places will not do that at all! They seem to care about their properties and their renters. The only thing I really have to complain about is the almost 50.00 fee now to pay my rent thru their mobile app. It use to be 7.50 regardless. However, now I have to make sure I'm off work in time to make it to the closest cash place so I can make sure my rent is paid on time. I would rather use the app but I'm not paying an almost 50.00 fee, that's crazy! lol

Great

Great! Everything went well. Garage disposal was completed and replaced. Johnathan was able to install a new one. Thanks again!

Very nice and very quick and efficient

Very nice and very quick and efficient. Was super helpful with advise!

Jason was thorough & very friendly.

Craig P

Craig P. Did an excellent job and really appreciated him coming out late and getting us taken care of. Super nice gentleman and great tech!

Eric X provided awesome service!

Eric X. was awesome! He replaced our smart door lock and made sure everything was functional prior to him leaving the house!

Too much automation not much customer care

I am not a renter but I wanted to get a tour of a rental. Just to tour the rental you have to give up all your personal information including front and back of license face and voice bio-metrics and give permission for them to give that information to who they want. Just to go tour the place. Not to apply but just to look at the property. No representative will be there to answer questions about property or extra fees. I chose to pass on this property. There are others I can look at that aren't so invasive and provide an actual person to help you.

Jason did a great job fixing the toilet…

Jason did a great job fixing the toilet tank. At first it was a leak from the bottom but turned out that the entire tank needed to be replaced.

Thomas went through our service…

Thomas went through our service requests with the utmost care, and respect in a timely manner

Waste of time and money

We toured a property and then sent in an application. After being accepted we saw there was no option to put down a deposit anywhere and reached out several times asking what was going on. They said they would give us a call the next morning and not to worry as there were no other applicants at the time. After not receiving the call we reached out multiple times and were finally told that someone else had put down a payment. On top of the tours being self guided this was just a waste of time and money. Feels like we dodged a bullet.

Donald was efficient

Donald was efficient, professional, and very pleasant. Fixed and replaced my garbage disposal in no time! Thank you so much!

Avoid at all costs

I had an extremely disappointing experience renting through this management company. If I could give zero stars, I would. Throughout our tenancy, we experienced numerous serious maintenance and safety issues that were never properly resolved. Our heating system did not function correctly, resulting in electric bills reaching nearly $900 per month. The heating system is located in the ceiling, and because the attic was not properly insulated and the necessary ductwork was never completed, the home could not maintain a safe temperature. We were told to use space heaters, which would have increased our electric costs even further. The air conditioning also failed to work, the roof leaked, and our windows had been painted shut. We ultimately had to involve the city to have the windows opened, only to discover they had no screens, creating another safety concern. We brought our newborn home from the hospital to this property, and the heat was still not functioning properly. The hospital social worker was concerned enough to write a letter requesting the landlord address the issue before someone was finally sent to assess it. To make matters worse, the landlord would not allow us to put the electric service in our own name, preventing us from viewing the actual utility bills or verifying the charges we were paying. We were also charged numerous additional fees that were never clearly explained. Communication was another major issue. Rather than dealing directly with a landlord, everything went through Mynd, a management company that consistently gave us the runaround. It often took days to receive a response, and resolving even urgent maintenance issues was incredibly difficult. This was, without question, the worst rental experience I’ve ever had. I would strongly encourage anyone considering renting through this company to proceed with extreme caution.

Great service

Jason F. Helped solve issues with our house and has done a phenomenal job. He’s always quick to find and fix the problems. It’s nice to have a company that fixes our problems in a timely manner.

Rebecca was Amazing

Rebecca was very informative and inclusive in letting me know everything about the service that was needed and most importantly she got my AC system back and running she was amazing!!!!

Broken A/C

Rebecca did a great job fixing our A/C that had been out for 22 days. She’s timely, pleasant and knowledgeable.