Mynd Management

My experience with Mynd Management was…

My experience with Mynd Management was mixed, with several concerns that impacted my tenancy. While maintenance requests were eventually completed, some of the issues involved conditions that I believe were beyond a tenant’s reasonable responsibility to manage. These included recurring mice and insect problems, as well as large trees surrounding the property that continuously clogged the gutters. These conditions required ongoing attention and created challenges in maintaining the property. Communication regarding maintenance appointments was also frustrating at times. I had to adjust my schedule and take time away from work for service visits, and the process was not always as organized or convenient as it could have been. I was disappointed with the handling of my security deposit. Given the ongoing property-related issues that existed during my tenancy, I felt the charges assessed at move-out did not fully consider the circumstances and condition of the property. Additionally, the property was sold with limited notice before the start of the school year. As a single mother, this created significant stress and uncertainty while trying to plan housing and maintain stability for my children during an important academic transition. I believe there is room for improvement in tenant communication, consideration of property-related maintenance factors outside a tenant’s control, and transparency regarding move-out charges. Better planning and communication during major property transitions would also greatly benefit tenants.

Doorbell Repair

We put in a request to have our door bell looked at. Eric was on time and fixed the issue in under 10 minutes. I recommend.

Jason is always great to work with

Jason is always great to work with. He is professional and communicates clearly. Jason has been to my home several times and repairs what’s needed quickly. I highly recommend Jason.

Professional and knowledgeable

Rebecca was very knowledgeable, quick and helpful she camed right in and noticed the problem and went out her way to go back out to go get the missing parts.

Maintance request was made and they…

Maintance request was made and they were quick to respond and set a date no delays at all. Maintance guy was very friendly and came in and took care of everythinf quickly and did a great job.

Eric was absolutely amazing

Eric was absolutely amazing! He acquired all details before starting and properly listened! He fixed our issue while going above and beyond. We are very satisfied and wishing nothing but blessing to Eric!

Service tech was very pleasant and…

Service tech was very pleasant and helpful. While the issue has not fully resolved yet, they helped find a temporary solution and will be following up. Very happy with service tech.

Absolutely Abhorrent Property…

Absolutely Abhorrent Property Management My property was originally managed by a different owner and management company before being transitioned to MYND and a new property owner. Since that transition, it feels as though landlord responsibilities have increasingly been shifted onto tenants. For example, the HVAC ducts have never been professionally cleaned. My lease states that tenants are responsible for replacing filters and cleaning vents—not ductwork—yet MYND has attempted to make duct cleaning my responsibility. Additionally, there was a known issue that the previous owner had already been addressing. Despite the issue being pre-existing and unresolved, MYND has attempted to place responsibility on the tenant. Communication has been extremely frustrating. Responses are often generic templates that fail to address the actual question, even when the lease language appears to say otherwise. I have escalated concerns through certified letters and filed a complaint with the BBB. The maintenance AI system is poorly designed and, discourages tenants from reporting issues due to timeouts and an inefficient process. Calling the 800 number is equally frustrating, as representatives have declined to submit maintenance requests over the phone. (The maintenance technicians themselves, however, have generally been great.) To add insult to injury, fees continue to increase—including administrative fees and now charges simply to make payments. Overall, my experience with MYND has been disappointing and has significantly diminished my trust in the company.

Helpful

Helpful, quick and easy

Rafael is a genius!

Rafael is a genius!! We had water leaking from our A/C, he found the problem areas, tried a few things and ended up completely fixing it! We very much appreciate how kind, resourceful, and attentive he was as if it were his own home. Thank you so much, Rafael!

Rebecca is great and friendly

Cal is a master of his trade

Cal is a master of his trade, the guy came in and less than 15 minutes knew exactly what was wrong with my garbage disposal and drain. He broke it down to me and then had it fixed within 30 minutes like it was brand new. I would call him again without hesitation.

Jason was very good.

Let me know everything he was doing so I would understand. Fast and efficient.

i would never hire this company to…

i would never hire this company to manage one of your properties if you care about it being taking care of and dont want to just waste money. hired them to management a property and they send idiots out to do work that just charge you and dont actually do anything. they collect pet rent and keep it themselves they charge tenants additional fees every month for nothing. there's soo many great property management companies out there - this one is horrible i would not never hire them again and actively tell my friends and investors i know to not go with this company

Craig did an awesome job on fixing the…

Craig did an awesome job on fixing the issue in a timely manner. Very knowledgeable person. Easy to work with and and all around good guy.

Garage motor repair

The Mynd team showed up on time. The workers did a great job. The job was completed faster than expected. They were courteous and thorough. They walked me through the new garage door setup and even installed a keypad we didn’t previously have.

Quick AC Repair

She communicated well, showed up quickly, and got our AC fixed super fast! It went from 83 degrees to below 80 degrees in just a few minutes. Rebecca is great!!

I had to file a police report because…

I had to file a police report because their contractors tried kicking in my front door after unlocking the iron bars. They ended up having to still use the key. They messed up the door frame and did not put it on the move out report. They left the gas stove on, AC running on high and the windows open with the lights on and all of the blinds on. I guess they were not expecting me to check on my property.

We rented through Mynd Management for 8…

We rented through Mynd Management for 8 years and paid our rent on time, every single month. Despite being long-term, responsible tenants, our experience was disappointing. When we moved out, Mynd attempted to withhold part of our security deposit for carpet replacement, even though the carpet was already old when we moved into the property and had experienced normal wear and tear over the course of eight years. One of the biggest frustrations was the lack of customer service. It's nearly impossible to speak with a real person because everything is handled through their app. While technology can be convenient, it becomes a major problem when you need assistance with repairs, maintenance issues, or questions that require actual communication. Getting repairs completed was often a hassle, and the entire process felt impersonal and unnecessarily complicated. Throughout our tenancy, it seemed that tenant satisfaction was not a priority. Instead, the focus appeared to be on annual rent increases rather than maintaining positive relationships with long-term residents. Based on our experience, Mynd Management is not particularly tenant-friendly. If you value responsive customer service and fair treatment of long-term tenants, you may want to carefully consider your options before renting through them.

Staff member was polite and quick with…

Staff member was polite and quick with the review.