Nadula Hair (nadula.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
g
green mika · 1 review · Experienced 2026-07-02 ·
★★★★★
Great customer service
I received my package way earlier then expected and that was such a pleasant surprise. The wig didn't have the part I was expecting but the yaki texture was perfect and the bang was exactly what i was looking for! The layers also were exact! No manipulation or extra cutting needed it was throw on ready!! I was pleased with how fast the representatives responded to my emails. I'm big on customer service. Overall using Shop was a great experience and I plan on using them when ever possible!
I
Izzy · 1 review · Experienced 2026-07-11 ·
★★★★★
Overall 5 stars and especially the…
Overall 5 stars and especially the growth in quality, shopping and customer service. Been using Nadula Hair since 2021 and they have never disappointed me in anyway. Since then, their quality of lace has improved & quality of their is perfect for beginners as well as someone who looking for a temporary style for a season.
Back in 2021, they only had their main warehouse located in China. Since then, they’ve opened a secondary warehouse in the United States, which has made shipping much faster and more reasonable for U.S. customers.
Their customer service has also been excellent. As long as you keep in mind the time difference with China (UTC+8), they’re responsive and helpful.
Overall, I give them 5 stars because they’ve never disappointed me. As a customer residing in the United States, I’ve consistently had a great experience with both their products and their service.
S
S.M. · 5 reviews · Experienced 2026-07-09 ·
★★★★★
This company has very good customer…
This company has very good customer service. The quality of care was truly unmatched. I had an issue with my order and the person I spoke to Ella, was very kind and polite. She helped me sort everything out quickly and efficiently. Good service is hard to find so I will rate them highly.
T
Tammara Williams · 4 reviews · Experienced 2026-07-04 ·
★★★★★
I hate giving this company 1 star
I hate giving this company 1 star, I try to submit without the 1 star. I order a wig on July 4th after receiving an email stating that they was having a flash sale with a 2 day free delivery. They was paid right away and the money was taking out of my banking account, but my order had been in a processing status since 7/4. No update or confirmation email. I would never ever order from this company again.
Reply from Nadula Hair2026-07-10
Hi Tammara Williams!Thank you very much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have encountered. Your feedback is vital to us, and we value the shopping experience of every customer.
We deeply regret the delay in delivery. While this may have been an unforeseen issue, it certainly does not reflect the shopping experience we aim to provide; it fell short of our service standards and is not the impression we wish to leave with our customers. We are committed to protecting your consumer rights and have assigned a dedicated customer service representative to handle your order immediately, ensuring you receive your products as soon as possible. We sincerely hope you will give us the chance to regain your trust.
We apologize for the inconvenience again and appreciate your patience and understanding. We value every customer and hope for the opportunity to provide you with excellent service in the future.
Nadula Customer Service Team
All of the CS agents were very helpful and responsive. My 2nd shipment, I had to reach out and confirm that I initiated the return, but other than that, they let me send all 3 packages in one box. Thank you!!
If it were possible, I would have given a zero.I don't usually write reviews, but I am currently having a terrible experience with this company and want others to beware when buying with them. I saw their ads on Facebook while they were running a promotion. I ordered two wigs. When I received them, I was very disappointed; they looked nothing like what I saw in the ads. I decided to give one to a friend ( it wasn't planned, I just didn't like it.) and return the more expensive one. I contacted the company, and they sent me a return label. I sent the wig back, but now they claim they haven't received it—even though the tracking number proves they did, and it’s been nearly a month. I had to open the PayPal dispute and I am still waiting.
Be careful when ordering from Nadula. For years, I always bought from LUVME; I wanted to try something else, and this is what happened.
Reply from Nadula Hair2026-07-09
Hi Dorcas Valerie!Thank you very much for taking the time to share your feedback regarding your recent shopping experience. We sincerely apologize for the disappointment and inconvenience you experienced upon receiving the wig.
We fully understand your feelings; having a product fall short of expectations and facing the hassle of a return process is certainly not the experience we intended to provide. This clearly fell below our service standards and is not the impression we wish to leave with our customers. We have carefully noted the issues you raised and want to assure you that we are addressing the matter immediately. We would appreciate it if you could provide your order details; we will then assign a dedicated customer service specialist to follow up on your case, ensure your concerns are fully resolved, and provide a satisfactory solution.
We are committed to delivering superior products and services, and we once again offer our sincere apologies for the unpleasant experience you had. We value the trust of every customer and hope for the opportunity to make amends for the disappointment caused. Please feel free to contact us if you require any further assistance.
Nadula Customer Service Team
K
Korea Berry · 3 reviews · Experienced 2026-07-05 ·
★★★★★
My wig arrived yesterday short bob Yaki…I’m not going to order no more I did the finishing touches I’m done with you guys. Don’t reply back
My wig arrived yesterday short bob Yaki wig and hair is beautiful, however, you guys over bleached my knots until it’s orange I never had a wig done like this. So now I have to fix it and go purchase blue shampoo to override the orange residue, remind you I have to purchase black rinse or dye with a hair brush to go over that orange. This was my first purchase with you guys and my last. I will really like a partial refund if you guys value your customers. If you see a wig that doesn’t look right after you have finished all the inspections of touch up dispose of it and remake another one don’t just send that wig because your located in china far away. I will just shop from my own people sorry. Not a happy customer you loss me.
Reply from Nadula Hair2026-07-08
Hello, Korea Berry! Thank you very much for taking the time to share your shopping experience. We sincerely apologize for the disappointment and inconvenience you experienced upon receiving the wig.
We fully understand your feelings regarding the product not meeting your expectations. Please note that our products undergo a light bleaching process; given the material and craftsmanship, the current level of bleaching represents the optimal balance. We do not recommend attempting further bleaching yourself, as this could damage the hair quality and reduce its lifespan. We suggest using powder or concealer on the lace area to achieve a more natural look. We also accept free returns and will arrange for a dedicated customer service representative to follow up on your case, ensuring the issue is properly resolved and providing a satisfactory solution.
We are committed to delivering high-quality products and services, and we apologize once again for this unpleasant experience. We value every customer's trust and hope for the opportunity to make amends for your disappointment. Please feel free to contact us if you need any further assistance.
Nadula Customer Service Team
K
KN · 1 review · Experienced 2026-07-06 ·
★★★★★
I ordered on July1st
I ordered on July1st, 2026 today is July 6 they gave me a tracking and ID number it’s pass the 24-48 hours mark. I’m putting in my tracking info when they sent me the tracking box in my order nothing is showing up it’s been a week. This is my first time ordering from you guys and it will be my last. I’m not sure where the package is or anything. I just came to this website now I’m leaving if no update by tomorrow my bank don’t play I will get refunded and close all transactions. Thank You Mr. Nadula whomever you’re!!! I’ll just stick with my main hair company!! Want name the name more expensive but hair is quicker and better.
Reply from Nadula Hair2026-07-07
Hi there!Thank you very much for taking the time to share your shopping experience; we sincerely apologize for any inconvenience or disappointment you may have encountered. Your feedback is vital to us, and we value the experience of every single customer.
We deeply regret the inconvenience caused by the longer-than-expected delivery time and the delays in tracking updates. While our delivery service is usually highly efficient, our logistics partners do occasionally experience delays—situations that clearly cause significant inconvenience and frustration. We would appreciate it if you could provide your order number or contact us directly via email; we will assign a dedicated customer service representative to track your shipment and ensure you receive your package as soon as possible.
We fully understand how you feel and sincerely hope for the opportunity—through our continued service—to demonstrate our sincerity and our unwavering commitment to constant improvement and excellence. Once again, we offer our deepest apologies for any inconvenience or negative experience this situation has caused you.
Nadula Customer Service Team
Nadula customer support was great and responded promptly to my inquiries regarding a return. I continue to buy wigs only from Nadula because of their hair quality and great customer service experience Thank you
m
maggy · 1 review · Experienced 2026-07-04 ·
★★★★★
The customer service was incredibly…
The customer service was incredibly great. being my first time to order from them, I dint quite know how to go about receiving my parcel but when I emailed them I got a very quick response with detailed instructions. I am waiting for the arrival of my parcel.
H
Hope Love · 1 review · Experienced 2026-06-01 ·
★★★★★
I was happy that I was able to resolve…
I was happy that I was able to resolve my problem with Nadula hair team. I dealt with multiple people throughout the process and each person was kind and professional.
R
Renee · 1 review · Experienced 2026-07-01 ·
★★★★★
Mike was wonderful help
Mike was wonderful help ! Thank you again Mike !!
A
ANGELA DAVIS · 4 reviews · Experienced 2026-06-23 ·
★★★★★
Thank GOD for Mike.
Thank GOD for Mike.. he was very empathetic to my situation.. he has great customer service, he stayed in communication with me throughout this whole process.
M
Miss missy · 19 reviews · Experienced 2026-06-17 ·
★★★★★
GREAT SERVICE
great service nice hair
Reply from Nadula Hair2026-06-27
Hi Miss missy!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience.
We completely understand your shopping experience, but this is certainly not the experience we wanted to provide. Regarding the issue you reported, we promise to send every customer the correct product and high-quality human hair. We are unsure what kind of after-sales problem you are currently experiencing, but we are willing to help you resolve it. Please provide your order information or contact us directly via email. We will arrange for an after-sales specialist to follow up on your issue and provide you with a satisfactory solution. If you need to return the item, we can cover the shipping costs.
We are always committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to the opportunity to make amends for your disappointment. Please feel free to contact us if you need anything.
Nadula Customer Service Team
I would like to thank Larry for his remarkable service
I would like to thank Larry for his prompt and professional assistance in resolving the matter with my order; once again, I extend my gratitude.
J
Jennifer Nichole Tompkins · 3 reviews · Experienced 2026-06-10 ·
★★★★★
Very quick and efficient
Very quick and efficient. The reps are always helpful.
N
Nisha Mei · 3 reviews · Experienced 2026-06-22 ·
★★★★★
Easy exchange, Great service
I chose a wig that was taking a while because it had to be custom made. I explained to customer service that o actually needed the wig soon because I have a trip to Greece coming up. They let me change to a similar wig and they sent it right out. It was so easy to reach customer service and they gave me a quick reply. Their communication was great and their service was top notch. I’m glad I chose to get my wood at Nadula. I’ll definitely be shopping there again in the future.
Excellent customer service! Mike was incredibly helpful, quick to respond, and resolved my issue immediately. He helped cover a price difference quickly and kept me updated on my shipping status. Thank you for the smooth and helpful support, Mike!
