About Nadula Hair
Data updated- Website
- nadula.com
- Category
- Beauty & Well-being
- Location
- United States · NY
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (16/16)
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Is Nadula Hair legit?
Nadula Hair (nadula.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Nadula provided me with a quality service experience.
Nadula provided me with a quality product which was delivered in a short amount of time however ,the product didn’t meet my expectations of blending with my features .The App provided return instructions along with great Customer Service support with quick response time .I received an email response from their Customer Service Support Team within a few days with specific next steps & expectations. The refund should be processed within 1-7 days ! Nadula has many products that my blend better with my features so I may order additional products soon .
Friendly customer service, support!!
I reached out to customer service team to exchange one of the wigs that I purchased(I did not like the Ombre color). Even though this was not usually the norm they were willing to accept it as long as I uploaded pics of the wig to show that it was intact and not worn. The customer service team were friendly and professional, also very kind and knowledgeable. So, they email me a shipping label to ship the wig free of charge to the company. I was very satisfied with their efficiency and compassion, great customer service!!
Nadula customer service was very…
Nadula customer service was very helpful in assisting me with my order. Rosie communicated with me every step of the was. Their wigs are beautiful, I would continue to buy from them.
Customer service is a joke
I placed an order and the company told me that it was going to be several weeks to receive my product. I'm sorry, but I would not be ordering from this company again. I do not recommend anyone to order from this company. Customer service is a big joke and it is very disgusting.
Reply from Nadula Hair2026-05-12
Hi there!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We are deeply sorry for the delay in delivery. This may have been an unexpected issue, but it is certainly not the shopping experience we intended for you. It clearly falls short of our service standards and is not the impression we want to leave on our customers. We will protect your shopping rights. Please provide your order information or contact us directly via email, and we will assign a dedicated customer service representative to process your order immediately and ensure you receive your ordered products as soon as possible. We sincerely hope you can give us another chance to regain your trust. We sincerely apologize for any inconvenience caused and thank you for your patience and understanding. We value every customer and hope to have the opportunity to provide you with excellent service in the future. Nadula Customer Service Team
Communicated well about the status of…
Communicated well about the status of my order.
The company worked diligently to find a…
The company worked diligently to find a package without a tracking number that I’ve returned. And refunded my money.
This is my honest review
Update: I finally received the second refund! Update: I have been receiving constant communication from Nadula since reaching out via DM and this review. I have received one of my refunds and they say the other is pending. I am satisfied with the response right now, but wish it didn’t take a month to hear from them . The wig quantity was not bad but it just was not what I ordered based on the images. This is my honest review. I will update if I get satisfactory response. The wig I received did not have a part as in the images. I emailed to follow up and was told I received the correct wig. I asked about the part and received no response, so I just returned, within 5 days of receiving, using prepaid label that was provided. After about 3 weeks of no refund I emailed on 3 separate occasions, even from order on app and received no response. I finally sent. DM on IG and was told they would follow up. Only then did I receive an email response. It has been a month since the wig has been returned and I still do not have my refund. I never had issues like this when ordering nadula from Temu or Amazon. This is a lesson learned.
Reply from Nadula Hair2026-05-12
Hi Tammi Charles!Thank you very much for taking the time to share your recent shopping experience with us. We value your feedback highly and sincerely apologize for the inconvenience you encountered during the return process. We fully understand your frustration; the difficulties you faced during the return process are certainly not the service experience we aim to provide. This clearly fell short of our service standards and is not the impression we wish to leave with our customers. Please rest assured that we are currently reviewing the details of your return and processing your refund; your rights as a customer will be fully protected. Additionally, we are assigning a dedicated customer service representative to investigate this matter thoroughly and provide you with a satisfactory resolution, ensuring the issue is resolved to your complete satisfaction. We are continuously striving to provide superior products and services, and we once again offer our sincere apologies for this unpleasant shopping experience. We cherish the trust of every customer and hope to have the opportunity to make amends for any inconvenience you have experienced. Should you require any further assistance, please do not hesitate to contact us. Nadula Customer Service Team
It took a while but I got my money back.
I am very disgusted with the quality of…
I am very disgusted with the quality of synthetic hair that I got when I purchased human hair and one of my units was sent to Florida. I am on the website trying to get in touch with someone only to not have my messages or my text responded to. I think this is very poor Customer Service and reflects badly on the company . I have been scammed and I will be contacting my credit card department because I’m out of Money and my wigs I ordered 🤬🤬🤬 S. Woods
Reply from Nadula Hair2026-05-05
Hi Shonya Annette!Thank you so much for taking the time to provide feedback on your shopping experience. We sincerely apologize for the disappointment and inconvenience you felt upon receiving the wig. Regarding the product quality issue you reported, we absolutely do not wish for our customers to encounter this situation. We highly value product quality and ensure that all shipped products are made from 100% human hair, with a texture indistinguishable from natural hair. Please provide your order details or contact us directly through our official brand email address. We will immediately arrange for a dedicated customer service representative to contact you and resolve any after-sales issues as quickly as possible. We value the trust of every customer and are committed to providing you with a satisfactory solution. We are constantly striving to provide better products and services, and your feedback is of great importance to us. We apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to the opportunity to make amends for your disappointment. Please feel free to contact us if needed. Nadula Customer Service Team
I thought my package was lost and…
I thought my package was lost and Everyone was Very Helpful!!! Again Thank you so much!!!
Fits and looks natural!!
Oh I love the way it fits and the way it looks. It's quite easy to adjust. This is just what I've been searching for. I've tried others and they just weren't right for me. Either the cap was too small or the cap was so thick. That is not healthy if you have your own hair. I've very pleased. Thank you for helping the new coming feel welcomed. Thank you
First time ordering
First time ordering. My order came fast and even though one item was missing this was communicated along with what anticipating.
Fast & Reassuring Customer Service
I reached out to confirm whether my address had been captured correctly, and the response was very quick. The customer service team got back to me within 24 hours, which gave me peace of mind about my wigs being delivered. I really appreciated the prompt and reassuring support.
Extremely pleased!
I’m extremely pleased with their customer support. The representative who answered my call was polite, attentive, and genuinely eager to help. I had concerns about the delivery timeframe for my wig — it was longer than I was comfortable with. Without any hassle, they canceled my order and issued a full refund. That kind of understanding and efficiency is rare. I’ll definitely be ordering from them again!
Stressed out so bad
Stressed out so bad! Being unable to actively track my wigs when my twins birthday is tomorrow is giving me anxiety. It’s still not here and I doubt I’ll be able to do my hair today to look nice for tomorrow. I’m so sad I cant Stop crying. I’m literally so sick. They asked me to leave a review because they told me they would send me another wig FASTER and they LIED. Oh my God. This is crazy. Never again.
Reply from Nadula Hair2026-04-24
Hi there!Thank you very much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have encountered. Your feedback is of vital importance to us; we value the shopping experience of every single customer, and the impression you were left with is certainly not the one we intended to create. We deeply regret the inconvenience caused by the shipping time exceeding expectations and the delays in status updates. While shipping carriers can occasionally experience delays, we have forwarded your feedback to our logistics team and are working to optimize our delivery efficiency for future orders. We would appreciate it if you could provide your order details so that we may assign a dedicated customer service representative to personally follow up on your case, ensure you receive your package as soon as possible, and provide you with a satisfactory resolution. We apologize for the unpleasant experience you endured again. Your feedback is crucial to us; we truly value you as a customer and sincerely hope to have the opportunity in the future to provide you with a more satisfying level of service, thereby earning back your trust. Nadula Customer Service Team
Good return policy
I purchased a wig last summer, and it exceeded my expectations. I went back and purchased 2 more different styles, but they were not in my liking. I was able to return the wigs for full refund, and I was surprised to find out how eager Nadula was to make sure I was happy with my products and issued refunds (more than once) for the items I wasn't happy with. I am now eyeing 2 more wigs I'll be ordering in the next few weeks.
Thank you for correcting the issue I…
Thank you for correcting the issue I had. I love the hair and wig construction. I will purchase again!
The hair quality is good and soft
The hair quality is good and soft. The curly edges needs more hair. The biggest issue is the shedding!!! comes out in huge ampunts so the wig doesnt last as long.
I ordered a wig that had a bogo sale…
I ordered a wig that had a bogo sale and I didn’t put the free wig in the cart. I messaged customer service and they responded right away. They were patient and explained the issue to me. I chose my free wig, they responded right away and shipped both wigs. I was cautious at first, but after this experience I will definitely order more from them. I truly appreciate the time, patience and the fact that they explained what happened and why my product didn’t ship the first time.