Nailboo (nailboo.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 71% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
To make a long story short I made a purchase on July 18th. Today is August 9th and I am still waiting for my purchase. I have had multiple communications with customer service in which have left me feeling as an unvalued customer. It’s unfortunate because I love the Nailboo products but this experience has left me looking elsewhere for my nail dip needs. It just makes me so sad. 😞
Quick shipping, everything correct, and I love my new dip colors to add to my collection!
I love Nailboo. The Boo Club is such a great value as you get 50% off items and early access to new products. You also get monthly gifts!
Thank you so much for the love! 💛 We’re so happy you’re enjoying Nailboo and all the amazing Boo Club perks! 💅✨
APP is very easy to use. The instructions are great way to learn and help you improve your skills.
Thank you so much for your wonderful review! 💜✨ We're thrilled to hear that you find the app easy to use and that the instructions have been helpful in learning and improving your nail skills. 💅😊 That's exactly what we strive for! Thank you for being part of the Nailboo community. We can't wait to see all the beautiful manicures you create!
It would have been great to get the 50% off with my first time order even if I didn’t join the “Boo Club”
Thank you for taking the time to share your feedback. 💜 We completely understand your perspective and appreciate your suggestion. While the 50% member pricing is an exclusive benefit of our Boo Club membership, we know it would be exciting to enjoy that discount on a first order as well. Your feedback is valuable to us, and we'll be sure to share it with our team as we continue looking for ways to improve our promotions and customer experience. Thank you for giving Nailboo a try—we truly appreciate your support and hope you'll enjoy your new products!
I did not sign up for a membership. I got an email. I hope this is able to be refunded and cleared up quickly.
I'm so sorry for the confusion. We'd be happy to look into this for you and get it sorted out as quickly as possible. Please reach out to us at [email protected] with the email address associated with your order or Boo Club membership, and our team will review your account, investigate what happened, and assist you with your membership and any applicable refund if eligible. We appreciate your patience and look forward to getting this resolved for you as quickly as possible.
Ordering was easy and the selection of powder colors was awesome.
Thank you so much for your wonderful review! 💜✨ We're so happy to hear that ordering was easy and that you enjoyed our wide selection of dip powder colors. 💅 We can't wait for you to try your new shades, and we hope you have so much fun creating beautiful manicures. Thank you for choosing Nailboo and for being part of our community!
I only ordered once and keep getting charged a monthly fee of $30. There is no where on the website to resolve this issue. I emailed them to cancel and refund my money and I was charged another $30. What a ripoff.
Thank you for sharing your feedback, and we're truly sorry for the frustration and inconvenience you've experienced. 💜 We understand how upsetting unexpected charges can be, and that's certainly not the experience we want you to have. Please reach out to us at [email protected] with the email address associated with your order or Boo Club membership if you haven't already. Our team will review your account, investigate the charges, assist with your membership, and determine whether you're eligible for a refund based on the account history. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
While response time wasn’t as fast as expected, the team answered all of my questions appropriately and helped to explain my situation. When I needed additional help, Sharon was kind enough to make my dilemma right. I’m looking forward to trying my Nailboo Kit!
Thank you so much for your wonderful review! 💜 We're thrilled to hear that our team was able to answer your questions and help clarify everything for you. While we're sorry our response time wasn't as quick as expected, we're so glad Sharon was able to make things right and leave you with a positive experience. 🌟 We can't wait for you to try your Nailboo Kit—we hope you absolutely love it! 💅✨ If you ever need anything along the way, we're always here to help.
Love the company! Excellent product, excellent customer service and very easy to order. Online videos ensure you always know how to apply and use the product !
Thank you so much for your wonderful review! 💜✨ We're thrilled to hear you're loving our products, customer service, and how easy it is to shop with us. We're also so glad our tutorial videos have been helpful in making your Nailboo experience even better! 💅😊 Your support means the world to us—happy manicuring! 💖
Thank you so much for your kind words! 💜 It means the world to us to know you've had another amazing experience with our team. We're always here to help and can't wait to assist you again. Happy nailing! 💅✨
Quick shipping and great products. Website is easy to navigate and lots of nail choices. Love the Nail Boo membership deals as well!
Thank you so much for your wonderful review! 💜 We're thrilled you're loving our quick shipping, wide selection of nail products, and the exclusive Boo Club member deals. Your support means the world to us. Happy nailing! 💅✨
Fantastic customer service. They were super helpful and responded quickly to my questions which I super appreciate. Thanks Faith!
Thank you so much for your kind words! 🥹💖 It was truly my pleasure to help! I'm so glad I could answer your questions quickly. Thanks for choosing Nailboo, and happy dipping! ✨💅💕
I love the product and having a wonderful company with speedy, helpful customer service is amazing. I use the nail dips and have for the past 2 years. Everyone thinks I get my nails done professionally. Lei in customer service was awesome helping resolve a wrong order. Response time was immediately next business day Highly recommend their products and customer service!
Thank you so much for your amazing review! 🥹💖 We're thrilled you've been loving your Nailboo manis for the past 2 years, and we'll be sure to share your kind words with Lei! Thanks for recommending us—it truly means the world! ✨💅💕
LOVE MY NAILS! I've never done anything except color my nails. First time doing any kind of a dip and love my results. So easy. So beautiful. Already shopping for next month's colors.
So happy to hear that! 🥰💖 Welcome to the Nailboo family! We're thrilled your first dip experience was such a success. Have fun picking out your next colors—we can't wait to see your next mani! ✨💅💕
I ordered 7 items, only two shipped. No word about the others. But the took my money right away if they are not going to ship it, then wait to charge the customer. I am very apprehensive at this time, hoping the rest of the items will ship.
Hey boo! Upon checking, your order was split into two shipments, and both have been marked as delivered. If you'd like a copy of the proof of delivery, please reach out to [email protected], and we'll be happy to send it over. 😊
Every purchasing experience is seamless. Products are fabulous!
Aww, thank you! 💖 We're so happy every order has been a great experience for you. Enjoy your fabulous Nailboo goodies! ✨💅
Yay! 🚚💖 We're so happy your order arrived so quickly! Thanks for sharing your experience.✨💅
Loved the quick customer service and helpfulness of staff. My powder dip colors are beautiful.
We're so happy to hear that! 💖 Thanks for your kind words—we're thrilled you loved the colors and had a great experience with our team. ✨💅
Customer service completed what I needed. They had to correct something they changed first, but we eventually got there with no fuss.
Thanks so much for your patience and understanding! 💖 We're glad we could get everything sorted out for you, and we truly appreciate your support! ✨
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