For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Money & Insurance

Napo Pet Insurance

Collecting reviews

161 reviews

4.4161 reviews
Write a review

About Napo Pet Insurance

Data updated
Website
napo.pet
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
161 reviews
Replies to negative
96% (22/23)
Do you own Napo Pet Insurance? Claim this profile for free and start replying to reviews.

About this business

Get a quoteAll about NapoNamed after the founder’s scruffy Dachshund, In 2021 we decided to make pet insurance better for owners like us and you. This means more value, less hassle, easy to understand policies, and super comprehensive cover.Comprehensive insuranceOur £16,000 policy being named most comprehensive on the market by Which?. Plus our £8,000, £12,000 and £16,000 dog insurance policies have been recognised as a Which? Best Buy.Fuss-free claimsOur claims are quick, easy, and all online. You can do it, or your vet can for you. We can also pay them directly. So you can focus on your pet, not the paperworkFree video vet callsYou’ll get free 24/7 vet and behaviourist calls. So you can always get expert help when you need it.Low excessWe have a low excess charge of £99 per condition, per policy year. And that’s for all policies!We’ll call youIf there’s something you’re keen to talk to us about, speak to one of our fantastic customer champions and they’ll arrange to call you at no cost to you.

Written by the business, not verified by us.

Is Napo Pet Insurance legit?

Napo Pet Insurance (napo.pet) has a 4.4 out of 5 rating on OK.one, based on 161 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably fast and straightforward the claim process is, with many people receiving quick payouts and helpful status updates directly. Consumers also deeply appreciate the friendly staff and online veterinary consultations, which offer truly wonderful reassurance and very practical guidance during stressful medical situations. People often highlight that submissions are handled smoothly, giving them complete peace of mind while their cherished pets receive proper care. However, some customers also noted that renewal prices can increase significantly over time, leading to unexpected costs and genuine frustration for policyholders.

Auto-generated from all reviews of this business. For reference only.

What people say

Napo is a great insurance company to be…

Napo is a great insurance company to be with, it’s so easy to submit a claim via their portal, takes seconds then the vet does the rest. Without fail I have been paid out within 24 hours, and mostly within 6 hours, of the vet submitting the claim. My dachshund had IVDD and I cannot fault NAPO. Plus there is an online chat for queries or they respond within 24 hours for some .

Reply from Napo Pet Insurance2026-05-20

Thank you for your kind words Deborah. We're so happy to have been able to support you through Maisie's treatment. We hope she's recovering well! Fiona & The Napo Team

People also looked at

Animal Friends Insurance
Agria Pet Insurance
Waggel
Petplan
Purely Pets Insurance
Scratch & Patch
Perfect Pet
Everypaw