The reorder pad is so helpful!
Reply from Nassau Candy2026-07-07
We're so happy to hear that our reorder pad is helpful for you! We appreciate your positive feedback.
About Nassau Candy
Data updated- Website
- nassaucandy.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Hicksville
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (5/5)
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Is Nassau Candy legit?
Nassau Candy (nassaucandy.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 86% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
So far besides missing phone calls
So far besides missing phone calls, everything has been wonderful. I found better pricing. Customer Service has been phenomenal
Reply from Nassau Candy2026-07-06
Thank you for your thoughtful review! We're so glad to hear you've found better pricing and that our customer service has been phenomenal. We also appreciate you mentioning the missed phone calls—your feedback helps us identify areas where we can improve. Thank you for choosing us, and we look forward to continuing to provide you with excellent service!
Easy peasy...thanks!
Easy peasy...thanks!! ♥
Reply from Nassau Candy2026-07-06
Thank you so much for your kind words! 😊 We're thrilled to hear everything was easy and hassle-free for you. Your support means a lot to us, and we truly appreciate you taking the time to leave a review. Thanks again!
If I could actually give Zero stars I…
If I could actually give Zero stars I would placed my order 6 weeks ago and paid for it in advance 27 May 2026 it is now the 1 July 2026 still NOT received NASSAU YOU NEED TO DO BETTER !!!
Reply from Nassau Candy2026-07-01
Thank you for reaching out to us and giving us the opportunity to investigate this. This is not typical for our delivery time. I did check with our team and your order is scheduled to be delivered today between 2-3:00
Very Helpful customer service!
Had a great interaction with customer service. Very helpful when working with my order.
Reply from Nassau Candy2026-07-02
We're so happy to hear our team provided excellent assistance with your order. We appreciate your kind words!
Easy to navigate
Easy to navigate, good search terms. Great assortment.
Reply from Nassau Candy2026-06-30
We're so glad you found our navigation easy and our assortment great! We appreciate your kind words.
Reorder Pad
Reorders are nice and easy! Such a time saver!
Reply from Nassau Candy2026-06-30
We're so glad to hear that our reordering process is making things easier for you! We appreciate your positive feedback.
I have no idea how much shipping is and…
I have no idea how much shipping is and fix the date of experience below so it reads like everyone else.
Reply from Nassau Candy2026-06-30
Thank you for reaching out to us Augustine and providing your feedback. Our team is here to help. Calculating freight for shipments can be complicated at times depending on where and what we are shipping. Our team works with our carrier partners to provide you with the best freight rates possible. We are always available to provide quotes prior to the order being submitted.
Incredibly Helpful
I called while placing my order to make sure I was doing everything correctly, and the representative was incredibly patient and helpful. She answered all of my questions and made the entire process easy.
Reply from Nassau Candy2026-07-01
We're so glad to hear our representative was patient and helpful, making your ordering process easy. Thank you for sharing your positive experience!
Grain of Salt
I love working with Anthony! He is friendly, knowledgeable and helpful. The only thing I wish were better is if the app were more accessible. It’s absolutely not.
Reply from Nassau Candy2026-06-29
We're so happy to hear about your positive experience with our team! We truly appreciate your feedback regarding the app's accessibility and will certainly look into ways to improve it for everyone.
Easy to shop with organized website
Easy to shop with organized website. The people I interacted were super helpful.
Reply from Nassau Candy2026-06-29
We're so glad you found our website easy to navigate and that our team was helpful. We appreciate your kind words!
Easy to access
Reply from Nassau Candy2026-06-29
We are so glad to hear that you found our website easy to access. Your positive feedback truly makes our day!
100%
Great selection. Fast fulfillment. Wonderful customer service!!!
Reply from Nassau Candy2026-06-29
We're so happy to hear you enjoyed our selection, fast fulfillment, and wonderful customer service! We truly appreciate your kind words.
Easy to browse the catalog.
Reply from Nassau Candy2026-06-29
We are so glad to hear that you found our catalog easy to browse. Your positive feedback truly makes our day!
Shipping problems
A big problem with this company I’ve been experiencing is that when you place an order on a Wednesday Thursday or Friday, they will not hand the order over to ups until Monday, I placed an order on June 9 today is June 22, I still do not have the order I just called them it’s not be given to ups yet, if you need to place an order you have to place it on a Monday or a Tuesday just so they can get it over to ups I understand you don’t want your product sitting on a ups truck for days but how about telling all your customers this shipping process before they have to wait over 2 weeks to receive the order, their customer service should be well aware of this but are not communicating this to us, as we lose sales and time over this issue, put an email out to all your customers about this or how about calling everyone directly I’m sure all your customers have had the same problem wake up and tell everyone!
Reply from Nassau Candy2026-06-29
Thank you for providing us with your feedback. We tried to reach out to you to get more specifics about your order but, we didn't hear back from you. We would like to learn more about your particular situation. Please contact us at 800.486.1226 and let us know.
need to improve instock position
need to improve instock position. 3 items i need to order are out of stock
Reply from Nassau Candy2026-06-29
We appreciate you bringing the out-of-stock items to our attention. We are actively working to improve our inventory.
Nicole Hoed Sets the Standard for Customer Care
I would like to recognize Nicole Hoed for providing truly exceptional customer service. As a small business owner with Ember & Whisk, I work with many suppliers and customer service representatives, and Nicole stands out as one of the best. Throughout my interactions with Nassau Candy, she has consistently been professional, responsive, knowledgeable, and genuinely invested in helping me find solutions. What impressed me most was her willingness to go above and beyond. Nicole treated my questions and concerns with patience and respect, responded promptly, and made me feel like a valued customer rather than just another order number. Her communication was clear, friendly, and proactive, which made the entire purchasing process smooth and stress-free. In today's business environment, outstanding customer service can be difficult to find. Nicole exemplifies the level of professionalism and customer care that builds long-term loyalty and trust. Because of employees like Nicole, Nassau Candy has earned my confidence and continued business. Please extend my sincere appreciation to Nicole for her dedication, positive attitude, and commitment to excellence. She is a tremendous asset to Nassau Candy, and her efforts deserve recognition. Sincerely, Ember & Whisk, LLC San Lorenzo, CA 94580
Reply from Nassau Candy2026-06-29
We are truly grateful for your incredibly kind words and for taking the time to share such positive feedback. It is wonderful to hear that our team member provided you with an exceptional experience, consistently demonstrating professionalism, responsiveness, and a genuine commitment to finding solutions for your business. We are particularly pleased that our efforts made you feel like a valued customer and that the purchasing process was smooth and stress-free. We believe that outstanding customer care is paramount, and we are so happy to know that our dedication has earned your confidence and continued business. We will certainly extend your sincere appreciation to our team member for their dedication, positive attitude, and commitment to excellence. We value your partnership and look forward to continuing to serve your needs.
Great Selection all around
wonderful diverse selection of products!
Reply from Nassau Candy2026-06-19
We're so glad you appreciate our diverse selection! Thank you for your kind words.
Exceptional service!
Audrey S is exceptional!! She went above and beyond to help me track my order! She told me multiple times that she would follow up and she did every time! I appreciate the incredible customer service!
Reply from Nassau Candy2026-06-18
We are so happy to hear about your positive experience! We truly appreciate you sharing your kind words about the exceptional customer service you received.
Used to get tracking information on my…
Used to get tracking information on my orders but don't any more and get no response when I inquire about it
Reply from Nassau Candy2026-06-16
Thank you for providing us with your feedback. We will reach out to you separately to get more details so we can personally address your concerns