Great customer service
Great customer service, love the product!
About Segway Navimow
Data updated- Website
- navimow.com
- Category
- Public & Local Services
- Location
- United States · Nashua
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 14% (1/7)
Do you own Segway Navimow? Claim this profile for free and start replying to reviews.
Is Segway Navimow legit?
Segway Navimow (navimow.com) has a 4.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 76% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 14% of negative reviews. Last updated 2026-08-10.
What people say
Software issue…
Navimov responded to my software issue very fast. It was fixed within days.
Better customer service than most robot companies for sure.
Decent response time. Good clear conversation. Speedy refund.
Amazing mower
It's amazing to watch. Our Grandson helped us set it up. We have used it everyday for a week and it's done a great job. We just moved into a new to us home and the grass had not been kept. After a week the yard looks amazing. We would highly recommend it to everyone. Thanks Navamow for putting out such a great product.
Excellent mower!
Fast shipping, excellent packaging, easy setup, exceptional mowing!!!
Why did you send each item separately?
Why did you send each item separately? Your shipping fee is already too high. If you shipped more efficiently, you could offer free shipping to people who invest thousands of dollars into your product.
Reply from Segway Navimow2026-08-05
Dear customers, splitting shipments is unavoidable because our lawnmowers and garage accessories, when stacked together, would exceed the size limit, which we have assessed would further impact delivery time.
Battery capacity needs help.
Overall, I like the mower. It falls short on battery capacity and recharge time. My rear yard is 9/10 of an acre, and the mower can't mow it in one day. A higher-capacity battery and faster charger would be a very welcome upgrade.
Best RoboMower!!!
I’ve had my X350 for 2 cutting seasons (purchased when it first came on the market). It is the best robot mower ever, exceeding all my expectations! I have .75 acres of lawn, with multiple hills and numerous obstacles (flower beds, trees, picnic tables, etc.). Once I set it up, it required minimal fine tuning and now runs without any oversight on my part. I clean the windows once a week and change the blades every 5 weeks, otherwise it is totally autonomous. We travel for 40 days at a time, and upon return, our lawn is always perfectly manicured. Amazing technology, it gets my highest recommendation.
Best customer service hands down
Best customer service hands down. I accidentally ran into my i105 with my jeep, totally busting the chassis. After a couple emails to their customer service explaining that I would like to order the replacement parts to fix it myself, I was asked to ship it to them for evaluation. Upon receiving my mower it was determined that it was beyond repair. The customer service representative emailed me stating they were going to replace my mower for free!!!!!! This was my fault and not a warranty claim..... needless to say I was speechless.... in no time I had a brand new replacement mowing where the old one left off..... I'm still amazed that they replaced my mower for an accident that I caused..... I'll use Segway for all my mowing needs from now on...... Best company out there hands down.......
I am very happy with my equipment
I am very happy with my equipment. Customer service is perfect. We have some issues in the beginning and they will resolve very quickly. They were very helpful and understanding. My problem. Cannot wait for another generation of product looks beautiful so far on Internet but for now I wanna use for another season thank you very much guys for making my life easier because I travel 11 months at a time and it’s nice to control my wonderful toy
Very responsive to all of my questions.
Very responsive to all of my questions. I am extremely happy with my Navimow experience..
Excellent support staff
X430 was a great investment
X430 was a great investment, cuts my grass 3x per week. The time savings this mower has given me is priceless and the cut looks professional.
Great response time on support
Great response time on support and so far no issues with anything I've purchased so far.
They were able to troubleshoot the…mowgate issue
They were able to troubleshoot the issue and give me clear instructions on how to fix it.
Amazing product and awesome customer…
Amazing product and awesome customer support.
Easy to setup.
Easy to stup
I was able to get some straight answers…
I was able to get some straight answers on a couple of issues I have. (alternate direction of perimeter mowing and provide a straight border line on a mower that is part of a fleet). Hopefully this will be addressed in an upcoming update.
This works best on a flat yard.
Consistently mows my yard with very little oversight. We see if used constantly in Europe and hardly used here in USA. No wires, new patterns every mow, beautiful results.
I love the product dedication…
I love the product dedication commitment to the products. However customer service is cheap minded in fixing issues requiring unnecessary transit of the base or mower assuming customers will do the repair work themselves. You folks should just send me a replacement base outright but instead drag out a more costly resolve in time wasted and resources. Bad mindset!