neatandhandy.com (neatandhandy.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 40% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-06.
Ordered some items. They sent twice as much as I ordered. In an effort to return the excess items and get a refund they would not answer emails OR phone calls. I have made repeated efforts to contract them, all efforts have gone unanswered. Their customer service is deplorable. DO NOT deal with these idiots.
Reply from neatandhandy.com2025-02-27
Dear Dennis,
We're very sorry to hear about your recent experience—this is certainly not the level of service we strive to provide.
We sincerely apologize if your attempts to contact us went unanswered. It’s possible your messages didn’t reach us or were missed during a busy period, but please rest assured we are here to help and resolve this for you.
If you’ve received more items than you ordered, we’re happy to assist with the return and refund. For your convenience, our return address is listed on our website. You're also welcome to give us a call so we can handle this matter quickly and directly.
Thank you for bringing this to our attention—we appreciate the opportunity to make things right.
Kind regards,
Neat and Handy Team
I have been looking for something like this for a while as i do a lot of electronics / soldering etc.
Absolutely brilliant. Choose the magnification and with a bright light too it will make my life so much easier.
A must buy for small works / soldering!!!
Ordered the airbrush with priority shipping and first in line service. It's been a week and I have heard nothing. Emails go unanswered so I came here to write my experience. Will update when I hear from them, if I do...
5 feb:
Surprisingly the order status updated to shipped. No tracking number, nothing. Pretty crazy you have to make a fuzz to get stuff moving. However, no DHL tracking number yet, (35€ on a 100€ order) so no clue why my order is.
8 feb
I had a brief chat via messenger, but they disappeared again. No tracking number and no product with fast delivery.
Right now, I recommend to stay away from this company and buy a Harder & Steenbeleck airbrush instead.
14.feb
I heard nothing, no product, no details, no contact.
Reply from neatandhandy.com2025-02-04
Hi Tim,
Thank you for bringing this to our attention and apologies about the inconvenience. We are looking into this issue. Please get in touch with us via Facebook Messenger for faster response.
Kind regards,
Neat and Handy Team
There was a little confusion re. the shipping status and tracking number. Just received product and it's exactly as described and works great. It's very versatile.
I want to return a product but several emails on this subject have gone unanswered. They claim to have a warehouse in the UK so that is the most cost effective location for me to which return it.I doubt their good ratings are from real customers.
Reply from neatandhandy.com2025-01-26
Dear Mr Cowley,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced regarding your return.
We strive to make our return policy as clear as possible, and we include all the necessary details on our Returns Policy page, which specifies that returns must be sent to our facility in the USA. While we do use a UK-based warehouse to ship orders for faster delivery to our UK customers, unfortunately, that warehouse does not currently offer a return service.
We truly understand how this might feel inconvenient, and we are constantly working to improve our processes. A local return facility in the UK is something we aim to implement in the future.
We also want to assure you that all reviews are genuine and reflect the experiences of real customers. We value every review, including yours, as it helps us improve and serve our customers better.
If there’s anything we can do to assist with your return or to make this process smoother, please reach out to us directly via our website.
Thank you for your understanding, and we hope to resolve this matter to your satisfaction.
Best regards,
Neat and Handy Team
I am very happy with closeup vision glasses. The communication was excellent and updates of postage transit was often and clear. Arrived in good condition. Thank You.
Company refused to help when an order was not received …
Company refused to help when a order was delivered to wrong address. Stated I had wrong address although they admitted and showed pictures of it being delivered to WRONG address. If anything item should have been returned to sender since there was no such address not just dump on closest lawn. Very upset that they feel since it was delivered they have satisfied thier obligations.
Horrible service!!! When an address on package is not actually an address in existence it should be returned to sender NOT dumped on whatever lawn on that street and Not even at door....
Horrible Horrible company!!!
Cannot review actual product since I never received it. Just review my experience with company.
Reply from neatandhandy.com2025-01-15
Dear Eileen,
Thank you for reaching out, and we sincerely apologize for any inconvenience caused. We’re more than happy to resend the product to your correct address at no additional cost.
To proceed, please send us an email with a confirmation of the error and provide us with your updated delivery address.
We appreciate your understanding and look forward to resolving this matter promptly.
Kind regards,
Neat and Handy Team
Received both products I ordered in a timely manner. They work great. Excellent for painting 15mm Flames of War infantry. Both of my old eyes appreciate the assistance. I would strongly recommend these magnifying aids to fellow minature painters.
Easy ordering, prompt shipping, updates during shipping process. Only issue I have is courier left package at my front door at 11am. I was out all day til 7pm. Would have appreciated a call to arrange a neighbour to collect. We have regular thieves around here.
The product is great! My husband says the are comfortable and great for working on his Warhammer. My only complaint is that when we ordered the item, we were not told it was on back order until days after placing the order. When I asked for assistance, one message came back with this information, another told me the time just shipped and tracking info was to follow. A few days later, I asked again, and got the same reply regarding they just received the product and are shipping now. Once that happened, we got the item very quick.
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