Neighbors Bank (neighborsbank.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
This was an awesome team to work with. My first time buying and the process was challenging at times but Miranda and her team kept me updated on documents needed to help keep the closing on time. She also would get me estimated quotes on homes in would come across. I've been working with her for several months up until closing. Love her team.
Can't get a hold of anyone. Had one phone call from "Dani" who is supposed to be my representative. She gave me a phone number that doesn't work and texts that she won't answer. I would NOT recommend this company to anyone.
We’re sorry to hear about your experience. We understand how frustrating it is when you’re unable to reach your representative or receive a response when you need assistance. This is not the level of service we aim to provide, and we’d appreciate the opportunity to help make things right. Please reach out to us directly so we can review your situation and ensure your concerns are addressed. Kaleb Leeper Client Advocate [email protected] 833-919-1229
Melissa and Charles were wonderful to work with! They were extremely responsive, easy to work with and thorough. Toward the end things got a little dicey, but Melissa and Charles bent over backwards to get everything finalized and finished. I can’t recommend them enough!!!
Neighbor bank was fast and easy to work with Miranda Phillippe was amazing always answered any question we had in fast timely manner
Jennifer Brown helped me get a loan approved in every step. She made it super easy for me and got me the house I wanted and loved! Not only that but she went above and beyond to help me with other areas of life including issues I had at my job! She's the absolute best!!! If you need anything she is your go to person! Nicest person and super cool! Totally recommend using her if you use neighbors bank!
My team with neighbors bank made the home financing process very straightforward for me as a first time home buyer. They were in constant communication and transparent throughout. Not much else I could ask for from a mortgage lender.
My loan team was GREAT!! Jason was amazing to work with and so helpful throughout the whole process. Thank you for making everything go as smoothly as possible .
I am an immigrant, and everything looks way harder and sometimes impossible for us. So, coming from Brazil, from a completely different market, a completely different banking system, all looked very complicated and out of reach. And then I found Neighbors Bank. I got a call from Nathan, and as a lot of calls I was getting for shopping around, I almost didn't pick up. But I decided to do. I was driving, I remember well. And then I started talking to him, and he patiently listening to all my explanation on my dreams, and he said "let's make it possible. Let's start with few things, one step at a time". And from that point on, we started our processes. My wife was in Brazil back then, and everything looked so easy to do. Sent some documentations, got a big pre-approval, and found the dream house for me and my family. We are now with the house bought and in the process of moving. Somethings concerned us through the process and a special Hats Off to Nathan, as he always answered my questions, always calming me down, even during a weekend, on a birthday party. I really liked the way the process was done by Neighbors Bank, but I really LOVED the way Nathan conducted all the way. I recommend Neighbors Bank and Nathan as a representative any day of the week.
Neighbors bank was super helpful and friendly throughout the whole process. My loan officers were super helpful and answered all my questions accordingly and in a timely manner. I cannot thank them enough! Especially my loan officers Natile & Austin!
Jennifer Brown is excellent and more than highly recommended. She took the upmost care and time with every detail of the process and never made it feel like it was a hassle to go back over things or have them explained to us!
What made our experience go so well was the amazing staff, from the underwriters,Justina, and most of all was Mr Jason Reddy,with his patience, knowledge,he continued to care and help us all the way (🏠) through. He's an extraordinary amazing person and we highly recommend Mr Reddy and Neighbors 🏦 Bank.
Devin Jenkins and his team are honest and trustworthy and work hard to make your dreams come true!
Buying a home can be stressful and overwhelming but thanks to our loaning officer, Joey Mirth, and our loaning coordinator, Kimberly Ford, our journey was quick, smooth and all around great! We had the best team. They were encouraging, they answered questions and explained things well, and they were always quick to respond. I highly recommend them to any first time home buyers. They really made our journey comfortable and amazing!
Neighbors Bank was easy to work with. I wanted to see about a USDA mortgage and Neighbors Bank was the lender who came up. They answered all the questions I had and made the process as painless as possible. I would recommend Neighbors Bank to anyone.
Melissa and Charles were great to work with and were very communicative and thorough throughout the process. They helped us get the perfect house for our little family!
I enjoyed working with both Justin, my loan officer and Justina, my loan coordinator; they were both really patient and helpful. I asked a ton of questions; like would be expected of a first time home buyer and they were always so responsive. It was a truly beautiful experience thanks to both of them.
This was my husband and I first time buying a home and we couldn’t be more stratified with our process. I’m a Veteran who went with them because Veteran United Home Loan they didn’t meet my needs( no options within our budget and they ghosted us). I looked online and saw this company and said why not, talked with my husband and we applied. I will come back to them with future purchases because of the time and detail they gave us. My husband and I were able to get everything we wanted and needed with the loan officer Jason R and help with Alyssa D. We did have a offer fall through with no fault to us but the time, detail care and information they gave us to seek another house and reassure us was worth it. I love our realtor Kelly Dodd for showing us houses til we found the right one as well. To buy your first home is scary but with them I felt secured with them as we planned everything out. Every time I had a question they were quick to get back and walk me through the steps. With this company I will come back and recommend everyone I know to use them for future home purchases. Thank you again Kelly Dodd, Jason R, and Alyssa D for my husband and I first home purchase, making everything easy and transparent through this process.
The entire process was so streamlined and easy. Easiest closing I’ve ever had. The team is very transparent, helpful and responsive to every question. They communicated very well & often called me after business hours or on the weekend to answer questions or follow up. Highly recommend
Horrible experience. I’m a first time home buyer and the process dragged on for 6 months. The inspection of the home listed two cosmetic issues but they made me completely gut and fully renovate a bathroom. I was buying the home as is from the seller so this came out of my pocket. No transparency. They requested access to my bank account multiple times. Lied to me about closing fees. They were often times rude on the phone. I ended up stopping the rides bc my house had a tree fall through it. The seller is getting it fixed thanks to insurance and I’m starting the buying process over again with another company. I do NOT recommend this company
I’m really sorry to hear how frustrating and overwhelming this experience was, especially as a first-time homebuyer. Your concerns about the extended timeline, unexpected repair requirements, and lack of transparency are taken very seriously. We’d truly appreciate the opportunity to look deeper into what happened and see if there’s anything we can do to provide clarity or support as you move forward. If you’re open to it, please reach out directly so we can better understand your situation. Kaleb Leeper Client Advocate [email protected] 833-919-1229
65 reviews matching