We have enjoyed working with this…
We have enjoyed working with this company. There were times when we had questions and they were always prompt in answering them. Wonderful group of people.
About Neighbors Bank
Data updated- Website
- neighborsbank.com
- Category
- Money & Insurance
- Location
- United States · Columbia
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (6/6)
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Is Neighbors Bank legit?
Neighbors Bank (neighborsbank.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Working with Melissa Janke was an…
Working with Melissa Janke was an absolute pleasure from start to finish. She took the time to explain every step of the process in clear, simple terms making what could have been stressful feel smooth and manageable
AWFUL AND GROSS they even put it on…
AWFUL AND GROSS they even put it on Facebook to lure people to thier page after filling out form applicants are automatically denied period!!!!! Too many americans are denied and retired folks denied they have bad people and rude mouthed people was not friendly oh my goodness I need to warn people about this be careful dont apply to this site
Reply from Neighbors Bank2026-05-07
We’re really sorry to hear how frustrating and upsetting this experience felt. That’s not the impression we ever want to leave, and we take feedback like yours seriously. Lending decisions are based on a variety of factors, but that doesn’t make the experience any easier, particularly if the communication felt impersonal or unfriendly. If you’re open to it, we’d appreciate the chance to connect with you directly to better understand what happened and see how we can help or provide clarity. Kaleb Leeper Client Advocate [email protected] 833-919-1229
USDA LOAN
We dove down the process of USDA loan for a property. It definitely had its ups and downs throughout the process. But each step of the way Jason Reddy (our main point of contact) kept us level headed and still pushing forward. Even when things got a little tough, he’d assure us the next steps and what he felt would be the turn around. And for the most part, it was spot on. Couldn’t have asked for a better person to guide us through this process.
They sold our mortgage before we even…
They sold our mortgage before we even made the first payment. Such a huge pain! If we wanted a different company we would’ve gone with them in the first place! Will never recommend them to anyone.
Reply from Neighbors Bank2026-05-01
Thank you for sharing this. I’m really sorry for the frustration and confusion this caused, especially during what should be an exciting time as a new homeowner. While it’s common in the mortgage industry for loans to be transferred shortly after closing, we know that doesn’t make the experience any less disruptive, especially if the communication wasn’t as clear or reassuring as it should have been. Your feedback highlights an important gap, and we take that seriously. We’d truly appreciate the opportunity to help clarify what happened and ensure you feel confident about where your loan is and who you’re working with now. Please don’t hesitate to reach out so we can walk through everything with you and address any concerns directly. Kaleb Leeper Client Advocate [email protected] 833-919-1229
Great people
Great people, was very informative and helpful through the whole process.
Jason Reddy does an amazing job
Jason Reddy did an amazing job staying on top off every single detail in the underwriting making sure there was no stone unturned, though we had trouble with the underwriting review company having delays, he reached out every day with updates and fought for us to get a quick close
First time home purcshse
Jason made the purchase for our first home so smooth, we were always in contact and he would answer any question we had. Big or small he was with us the whole way!! I highly reccomend him to anyone looking to buy a home! As first time home buyers I was prepared for some setbacks or a longer process but everything went so smooth and we were closed and in our home in 30 days!
Melissa Janke was great!
Melissa Janke helped mutual clients of ours purchase their first home. She was great to work with! Very responsive and got the loan closed over 2 weeks early which is unheard of. I would recommend her and can't wait to work with her again!
Melissa and Alyssa were blessing
Melissa and Alyssa were blessing. They helped us in anyway they could. Highly recommand and look for both of them for help.
Sierra Wheeler and her team are the GOAT!!!
Sierra Wheeler and her team were amazing. Anytime I had a question there was a reply within 15 minutes. They walked me through every step (this was my first home purchase). When it closed and Sierra called me to tell me you could hear the genuine happiness in her voice. It was not just a job for her. I had tried to buy a home a year earlier with a different lender, but it fell through. I was in a better position this time; however the experience was so much more enjoyable with Sierra and her team/Neighbors Bank. If you are looking to purchase a home do yourself a favor and look them up......you will thank yourself when the loan closes!!!
Melissa's great!
Melissa Janke was delightful to work with. She was extremely knowledgeable and approachable and gave quick and helpful responses. I was able to close relatively quickly, with USDA, and without many headaches along the way.
Everyone was amazing...made the process easy!
Everyone at Neighbors Bank that we worked with for our mortgage made the process easy and were so amazing. Jessica Jamison is incredibly knowledgeable, anticipating where issues may come up and offering options. As she got to know our situation better, she also gave us additional information that will be helpful in the future. Our Loan Coordinator Kara Muenks kept us on track with needed documentation, and while she was out Nina Eaker stepped in. The whole process was seamless and stress free thanks to all of them. Everyone was quick to answer any questions or concerns we had and are are all very friendly and professional. We appreciate all of their work and how smooth they made the home buying/mortgage process. Would absolutely recommend Neighbors Bank, and especially these ladies!
Jennifer Katrina Brown was my savior
Jennifer Katrina Brown was my savior. I cannot speak to how far she went far and beyond her normal. We have had long history because of the 1st house that went for 267 days and did not close due to title issues. Once that happened she bent over backwards to help expedite and work with me in working up a second home process effortlessly. If there was some type of award or major congrats it should be given to her for being the absolute consumer advocate. Again, speechless for words to praise on her.
Avoid this lender at all costs
If you are a Realtor working with a pre-approval from this company, do yourself and your clients a favor, find another lender. We were assigned this lender through Veterans United Home Loans, a company we no longer work with due to misaligned values and concerns about their lending practices. Our loan originator, Heather Yackley, was initially responsive and helpful, providing home-specific pre-approvals. However, once we had an accepted offer, communication fell apart. The first issue was the loan commitment, which required repeated follow-ups just to receive on the day of the deadline. Fortunately, the listing agent granted an extension. From there, things appeared to move forward and FHA repairs were addressed. Then, less than 48 hours before closing, I was notified by the title company that closing was canceled, with zero prior communication from the lender. After reaching out, we were told my client lacked sufficient funds to close. This was surprising, as she had been quoted for weeks around $2,700 cash to close. Less than two days before closing, new “reserve” requirements were introduced. Anyone in lending knows large last-minute fund changes can cause major issues. To make matters worse, the loan coordinator, Brittany Christian, gave my client conflicting instructions on how to move funds, creating unnecessary confusion. My client was ready to resolve the issue through acceptable means, but this should have been addressed well in advance. What followed was a consistent pattern of poor communication. Emails would go unanswered for days. When responses came, they were often late in the evening and incomplete. Meanwhile, my client, a first-time buyer, had already given notice to her landlord and had no clear timeline on when she could close. After multiple attempts to get answers, I raised concerns about the lack of communication. In response, I was told I could no longer communicate with the loan coordinator. Shortly after, Heather contacted my client directly and stated they would no longer work with me because I was “rude,” despite my client having full visibility into all communications and agreeing the concerns were valid. Nearly two weeks after our original closing date, we still had no clear timeline. When I followed up again, the response was dismissive and provided no real update. Even right before closing, last-minute requests were made for FHA repair photos that had already been provided weeks earlier. I still drove 35 minutes to the property to get them, only to confirm the lender already had the documentation...for weeks prior to this. Which again makes me blame them entirely for the delays in this transaction. After closing, another major issue arose. The lender’s closing disclosure contained errors, resulting in a $2,000 shortfall due to double-counted earnest money. We were told Neighbors Bank would cover it, but they only sent $1,300, leaving my client to resolve the rest. The title company expressed serious concerns with how this file was handled and also threatened legal action against them. This was one of the most disorganized and poorly communicated transactions I have experienced. I have filed formal complaints with both the lender and the Consumer Financial Protection Bureau. I strongly advise agents and buyers to avoid this lending team. The lack of communication, conflicting guidance, and repeated errors created unnecessary stress and risk throughout the entire process.
Reply from Neighbors Bank2026-04-15
I’m very sorry for the experience you and your client had. The communication gaps, last-minute changes, and closing issues you described are not the standard we strive for. I understand how disruptive this was, especially for a first-time buyer on a tight timeline. Your feedback, including the concerns around funds to close, coordination, and the post-closing discrepancy, is being taken seriously and reviewed internally. You and your client deserved clearer communication and a smoother process. If you’re open to it, I’d appreciate the opportunity to connect and help address any remaining concerns, including the closing shortfall. Kaleb Leeper Client Advocate [email protected] 833-919-1229
Mongler and the Neighbors Team are there for you.
You can get through closing. It is a rough week or so, full of phone calls, emails, and confusion. But you can do it and the Neighbors Bank Team made it possible for me!
Melissa From Neighbors Bank made the…
Melissa From Neighbors Bank made the process easier than we thought it would be. She was very helpful in getting us the contacts we needed as well.
Great first home experience
Great first home experience! Justice Page and her team made the process as simple and pain free as possible!
We loved working with Jennifer and Nina!
We absolutely loved working with Jennifer B. and Nina E.!!!!! We were so grateful to have them on our side in the process of buying our first ever home!! We are so happy and proud to be a success story! Jennifer B. was phenomenal throughout the whole process from start to finish! She was absolutely wonderful from the very beginning! She was prompt, timely, always answered questions thoroughly and went out of her way to find answers to our questions. She did her absolutely best to relieve any stress from us. She is the best and consistently went above and beyond for us! Nina E. took over our account as our loan coordinator once the process already started. She joined the team swiftly and was very open with us. She did a great job stepping in and helping us get through this process. We were beyond blessed to have Jennifer and Nina in our corner through this process!
Neighborhood Bank
My name is Ricky my experience with neighborhood bank was great,helpful.