Nerdywave (nerdywave.com) has a 3.2 out of 5 rating on OK.one, based on 586 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 30% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting the comfortable fabrics, breathable mesh materials, and crisp, vibrant prints that make the items great for daily workouts and casual wear. People also appreciate the incredibly helpful customer support team and fast shipping times, noting that representatives are always ready to quickly resolve questions or issues.
However, some customers also noted frustrating issues with inconsistent sizing and complicated return processes. A few people mentioned that certain garments ran significantly smaller than advertised and that delivery tracking updates could be improved.
Auto-generated from all reviews of this business. For reference only.
Do not order from here as it will take a very long time to arrive.
I ordered these for a holiday and they were never sent. When I asked for a refund I was offered 10% and told they would be sent urgently.
I waited a week and they still had not been sent so asked to cancel and get a refund, they then changed the parcel to sent and told me it could not be refunded as they had now all of a sudden sent it
Reply from Nerdywave2026-02-26
Dear customer,
We fully understand your desire to cancel your order, but we regret to inform you that the package had already been shipped by the time you submitted your cancellation request, and the logistics system could not intercept or recall it.
However, please don't worry, you still have the following options:
Refuse to accept the package
Accept our partial compensation and continue waiting
We sincerely hope you don't incur losses for an unwanted item. Please tell us which option you prefer, and we will assist you fully and process your request as quickly as possible.
We apologize again for the inconvenience and thank you for your understanding and patience.
Have a nice day,
Nerdywave Customer Support Team
It took longer than expected but worth the wait. Their product is good quality.
Reply from Nerdywave2026-02-26
Dear customer,
Thank you so much for your patience and kind words! 😊
We’re truly glad the wait was worth it — and that you’re happy with the quality.
Really appreciate your support! 💙👕
Have a nice day,
Nerdywave Customer Support Team
Dear customer,
Sorry to hear the item didn’t fit!
We’d be happy to help with an exchange for a different size or a refund — just let us know your order number and what you’d prefer.
Thanks for giving us a chance to make it right!
Have a nice day,
Nerdywave Customer Support Team
I ordered in January and paid for the insurance. When I opened my package I didn’t get any of the 8 shirts I ordered. All I can think of is they drop ship from multiple warehouses as I didn’t even get nerdywave merchandise I received items from Halaran.com. There was no packing slip so initially I thought perhaps I had ordered from Halaran 6-12 months ago when the sizes would’ve made sense, I was shipped two pairs of pants and a sweater versus the 8 shirts I bought from Nerdywave. After several email exchanges I was told because I bought the insurance to just deal with them. I submitted the insurance claim and there was not a place to upload any pictures or documents so after 2-3 weeks my claim was denied and now I’m out $171 and am stuck with crap that I didn’t want. Lesson learned - never again!
Reply from Nerdywave2026-02-20
Dear customer,
We sincerely apologize for your unacceptable and terrible experience—you received none of the items you ordered, but instead received unrelated products from other brands, coupled with a chaotic insurance claim process, which is undoubtedly frustrating and extremely unfair. You deserve better service.
While this appears to be an error in the third-party logistics or drop-shipping process (possibly due to system confusion between different brands), we take full responsibility for the goods delivered to you in our name.
We are willing to resend the entire order free of charge. Please reply to the email to confirm.
We apologize again. This is far below our standards, and we promise to resolve this properly—you deserve honesty, accountability, and a proper resolution.
Sincere Apologies
Have a nice day,
Nerdywave Customer Support Team
Shirt was printed very well but the placement of the design is WAY too low. Kinda really sad about that.
Reply from Nerdywave2026-02-20
Dear customer,
Thank you so much for your honest feedback — we truly appreciate it.
We’re glad the print quality met expectations, but we’re really sorry the design placement was lower than you hoped. That’s definitely not the look we want you to receive!
If you’re open to it, please send us a photo of the shirt (front view) along with your order number — we’d like to review this with our production team and see how we can make it right for you. [email protected]
Thanks again for giving us a chance to improve
Have a nice day,
Nerdywave Customer Support Team
I really liked the final product, but it took more than 45 days to arrive. And the support wasn't very helpful.
I really want to order more things, like sweatshirts, but with those delivery times they would arrive almost after winter is over here.
I will have to take the order date into consideration for next winter.
Update. I just made a new order. Lets hope this time get a better time of delivery.
Reply from Nerdywave2026-02-04
Dear customer,
Thank you so much for your honest feedback—we truly appreciate that you liked the final product and are willing to continue ordering!
We sincerely apologize for the long delivery time. We are working hard to improve delivery speed and communication efficiency—especially for seasonal items such as hoodies.
To thank you for your patience and support, we'd like to offer a discount on your next order—simply reply with your email address or order number and we'll send it to you!
Thank you again for giving us another chance. Have a warm winter!
Best regards,
Nerdywave Customer Support Team
The quality, size, and customer service were horrible. I wasted 90 on an order I wont ever use and your customer service refused to process a refund.
Reply from Nerdywave2026-01-30
Dear Customer,
We are deeply sorry to learn of your unsatisfactory experience – this is not the standard we strive to achieve, and we sincerely apologize.
To resolve this matter properly, we have immediately escalated your issue.
We require you to provide your order number and details so that we can personally review your refund request as soon as possible.
Your feedback is very important to us, and we would love to have the opportunity to improve. Thank you for giving us this opportunity to improve.
Have a nice day,
Nerdywave Customer Service Team
Terrible customer service. I've been trying to cancel my order for two days now.
Reply from Nerdywave2026-01-26
Dear Customer,
We sincerely apologize for the unpleasant experience and poor customer service you encountered during the order cancellation process—this is far from our usual service standard.
Please send us your order details via private message, and our team will prioritize your cancellation request and resolve the issue for you immediately. We apologize again for any inconvenience caused.
Nerdywave Customer Service Team
The designs are cool. But that is where it ends. The shirt quality is very poor. In person the graphics are not well done. The worst of it all is the sizing. I'm not a super massive fat guy but I had to order the 5x to have a shirt the even fits well...the 5x feels like a 2x. Really disappointed and will not purchase again.
Reply from Nerdywave2026-01-25
Dear Customer,
Our deepest apologies for how let down you are with your purchase—this is not the experience we want any of our customers to have, and we’re truly sorry for the bad quality, flawed graphics, and the frustrating sizing issues that forced you to order a 5X for a proper fit. We’ve already contacted you via email to resolve this, and we’re committed to making this right for you. Your candid feedback is invaluable, and we’ll be using it to immediately review our product quality, printing process, and sizing standards to ensure this never happens again. Thank you for giving us the chance to address this.
Nerdywave Customer Service Team
The jerseys feel good but they run small. If you want the baggy fit shown in the social media ads, order one size larger than your usual.
Reply from Nerdywave2026-01-24
Dear Customer,
Thanks so much for the honest feedback! 😊
You're absolutely right — so if you're going for that relaxed, baggy look from our ads, we highly recommend sizing up one size for the perfect fit.
Appreciate you sharing this tip with fellow shoppers — and thanks for loving the feel! 🖤👕✨
Best regards!
Nerdywave Customer Service Team
DP70191 ordered item didn't know was coming through China. Item ordered on 25 of Nov 2025 I did recived item but item was too small. I would of like to return it and have a refund but you have to jump throu hoops they did offer me to have a larger 1 and could keep old 1 but I had to pay for delivery. There is no way to return item on website you have to get in touch by email and wait ages for reply. I don't want to send anymore money to get a new one I would just like to return somthink and get a refund so now I'm 52 pounds down. Will not order again from company wished I looked at reviews before ordering.
Update
Antoine got in touch and help out with this product he sent new 1 with no paying for posting it has arrived so thanks to Antoine for the help
Reply from Nerdywave2026-01-23
Dear Customer,
We’re truly sorry for the frustration and disappointment caused by this experience. That’s never the kind of service we want our customers to have.
Please kindly check your email — we’ve sent you a message to help resolve this issue. We genuinely want to make this right for you and ensure you’re satisfied with the outcome.
We truly appreciate your feedback, as it helps us improve our service.
Warm regards,
Nerdywave Customer Service Team
I just received my first order and I am very surprised at how good quality the t-shirts feels. The prints also feels nice and looks good.
My only issue is that the sizes are so different. The black T-shirts have one size, and then the washed T-shirt has a different size, so if you don't look out for that and just order, your black t-shirts might be too small! Same with the hoodies and sweatshirts.
It is my fault that I did not check the sizing for all the t-shirts (I only checked the washed one and ordered small on everything else as well), and to return is not really an option from Norway as it is very expensive. I did get a 20% refund on what did not fit me, which is not much, but again, it is my own fault that I ordered the wrong sizes, so it was very kind of them to even consider giving me a form for refund!
Customer support was also nice and helpful!
Reply from Nerdywave2026-01-19
Dear Customer,
Thank you so much for sharing such honest and detailed feedback—we sincerely appreciate the time you took to share your shopping experience with us!
We are incredibly pleased to know that you enjoyed the quality and print of our T-shirts. This is exactly what we strive for, and we are delighted to know that we met your expectations in this regard.
Regarding the issue of inconsistent sizing for the black T-shirts, washed versions, hoodies, and sweatshirts, we would like to clarify that a size chart is provided for reference on each product page.
We are glad that a small refund can alleviate your inconvenience. We fully understand the high cost of returning items from Norway and hope to provide you with a more convenient solution. Finally, we would like to especially thank our customer support team for their invaluable assistance—we are incredibly proud of their meticulous and efficient help.
Thank you again for being such an understanding and supportive customer. We hope you will visit us again in the future, and our team is always ready to assist you if you need any help next time you are choosing a size!
Sincerely,
Nerdywave Customer Service Team
It’s a cheap Chinese shirt the design is just a printed pattern don’t waste your money.
Reply from Nerdywave2026-01-18
Dear Customer,
We are deeply sorry to learn that this shirt did not meet your expectations. We value every customer's feedback and understand your disappointment with the product quality and design.
If you would like a solution—whether it's a refund or an exchange—please contact our customer service team and provide your order details. We will do our best to resolve your issue.
Your feedback helps us improve our product selection and quality control. Thank you for taking the time to share your thoughts.
Nerdywave Customer Service Team
1 star to a 4 star. Company made right with me. Thank you.
Had an issue with a late delivery of a Christmas sweater.
The company has made it right with me and I'm now giving them a 4 star rating.
Good customer service and response to issues. Good quality sweater.
Thank you!
Reply from Nerdywave2026-01-17
Dear Customer,
Thank you so much for your kind words and for giving us the chance to make things right! 😊
We’re so glad you’re happy with the sweater’s quality and our customer service — and truly appreciate your understanding about the delay.
Wishing you many cozy, festive moments in your Christmas sweater! 🖤🎄✨
Best regards,
Nerdywave Customer Service Team
Order number DP68509.
Long story short I never received my $140 order.
Customer service just took me in circles to the point where I’m just over it keep my money cop this review and I’ll shop at Kmart next time.
More details. I made an order November 25th. The address was incorrect so I immediately messaged to have it corrected before the items were sent. To which customer service told me no worries it was changed and will be sent to my actual house.
Get an email package delivered but to some random address (that sucks)… so it clearly had not been corrected.
Messaged to explain what had happened thus far they apologised and said they would resend my order with the address I was told it was changed correctly to in the first place, so I received it. (How good is that. That’s the sign of a responsible company owning their mistake). But again they sent it to this other address.
I was over it by this point so I just went to this other address knocked on the door. They said they did get it but put return to sender and put it back in the post box. I went to the post office. No not there either.
I messaged nerdywave again for them to just tell me to look for it. Which I had done.
If they had just actually did what they said they had done in the first place I would have had my clothes ages ago. It’s now Jan 15. I just give up, good job Nerdywave you have my money and soon you will probably get the returned package. Refund would be amazing but you flat out danced around that request.
Maybe people have good experiences with these guys but for me this has been a huge joke. 0/10
Order number DP68509
Reply from Nerdywave2026-01-16
Dear Customer,
Thank you for sharing your experience—we are deeply sorry—you were unable to receive your $140 order. This is completely unacceptable.
We take full responsibility for this. Please reply with your order number and we will immediately conduct an internal investigation to ensure this does not happen again—because no customer should experience this.
You deserve better service.
Best regards,
Nerdywave Customer Service Team
It was promised on the website it would arrive by Christmas. It did not.
It was Christmas sweater, so getting after Christmas is not helpful.
Reply from Nerdywave2026-01-15
Dear Customer,
You are absolutely right—we are truly sorry.
The Christmas sweater arrived after Christmas, which completely defeats the purpose of the holiday season, especially considering you placed your order in good faith based on a clear delivery promise. This is not only disappointing, but also a breach of our promise, for which we take full responsibility.
While time cannot be turned back, we hope to make amends for this regret. Please check the email we sent you.
Thank you for your consideration—again, we sincerely apologize for missing your holiday season due to our oversight.
Best regards,
Nerdywave Customer Service Team
The sweaters are actually lightweight crewneck sweatshirts. The medium fits as expected. Also got a 2X and it doesn't really get any longer, just wider.
Reply from Nerdywave2026-01-13
Dear Customer,
Thank you so much for sharing your honest feedback about our crewneck sweatshirts—we really appreciate you taking the time to let us and other shoppers know about the fit details!
We’re glad to hear the medium size fits exactly as you expected, and we wanted to thank you for pointing out that the 2X runs wider rather than longer. This is such helpful insight for customers who prefer a more elongated oversized fit, and we’ll be adding this specific note to our product page right away to help everyone pick the perfect size.
We hope you enjoy wearing your sweatshirts, and if you have any other thoughts or questions down the line, feel free to reach out anytime!
Best regards,
Nerdywave Customer Service Team
I was worried what the quality would be and even if it would arrive but was pleasantly surprised when my thsirt and shirt arrived just in time for a work trip. The acid wash tshirt is amazing but will size up next time as I like oversized clothes BUT the hawaiian shirt, material is on the cheap side - no bother, love the design - but I over did the size and its massive on me. So the sizes are a bit all over the place and the wait was 3-4 weeks, but the price was fair and overall not bad. Picked up stickers too!
Reply from Nerdywave2026-01-13
Dear Customer,
Thank you so much for sharing your honest and detailed feedback—we’re thrilled to hear your order arrived just in time for your work trip and that the acid wash t-shirt wowed you! It means a lot to know we could ease your worries about delivery and quality.
We apologize for the inconsistent sizing experience—both that the Hawaiian shirt ran large on you and that you’ll need to size up for the oversized fit you love next time. We’re already updating our size guide with more specific notes (like fit tips for the acid wash tee and Hawaiian shirt) to help shoppers pick the perfect size moving forward.
Also, we’re glad you still love the Hawaiian shirt’s design despite the material not meeting your expectations, and that you enjoyed the stickers too! Thank you for sticking with us through the 3-4 week wait and for your understanding—we’re working hard to streamline our shipping process to get orders to you faster.
We appreciate your support and can’t wait to welcome you back for your next purchase!
Best regards,
Nerdywave Customer Service Team
Dear Customer,
We are deeply sorry to learn that our product quality failed to meet your expectations—this is far from the standard we strive to achieve.
Your feedback is crucial for our product improvement. We will contact you via email and resolve this issue promptly.
Thank you for bringing this issue to our attention.
Sincerely,
Nerdywave Customer Service Team
Bad quality items, useless customer service and ridiculously slow shipping times.
I ordered on the 29th November, the shipping on the website said the website stated 10-20 days shipping. On the 8th of December I still hadn't had a notification of dispatch and was concerned and contacted customer service. They replied apologising and said that my order was now being "rushed". On the 11th of December I still had not recieved any tracking information and asked to cancel my order for a refund as I needed to find replacement christmas presents. On the 14th December they replied saying they couldn't cancel my order as they already shipped it and sent me a tracking link. The tracking link had clearly just been created and it stated on the link that they had dispatched the order the same time they had sent the email. So clearly could have just refunded me. It isn't clear on their website that they ship from China. The items eventually arrived on the 22nd December. They were however poor quality. The "christmas sweater" that looked knitted in their photos was just a really thin cheap material sweater - to be honest I wouldn't even call it a sweater, more like a long sleeved tshirt. The pattern was printed on tshirt material, not knitted. Similar stuff to what you can buy on Shein. I paid £50 for this rubbish and the stress that came with it, and as I was unsure if it was ever going to turn up I also forked out for another Christmas present for the recipient leaving me out of pocket. I did do a PayPal dispute but unfortunately because they eventually gave me a tracking link they wouldn't refund me.
EDIT : 18/01/26
After Nerdywave saw my trustpilot review they asked me to get in contact. They have now given me a full refund (minus the postage costs). After refunding they asked me to edit or delete my trustpilot review. I am pleased I got a refund however I fear I only got one because of this review- as before I wasn't getting anywhere with it.
Reply from Nerdywave2026-01-14
Dear Customer,
Thank you for taking the time to share your experience – we are deeply sorry for everything you went through.
This is not only disappointing, but also a betrayal of our trust. While we cannot make up for your stress and the £50 loss, we want to acknowledge that you made the right judgment at every step.
Please send an email directly to [email protected], including your order number and this message. We will ensure a response from a real person (not a bot) within 24 hours.
Thank you again for your honesty.
Best regards,
Nerdywave Customer Service Team
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