Nerdywave

Dear Customer , So glad our support team could help — thank you for your kind words! We’re always here if you need us. Warmly, Nerdywave Customer Service Team🥰

Dear Customer , First and foremost — we are truly, deeply sorry. What you received sounds completely unacceptable, and it’s clear we failed you on both quality and accuracy. This is not the product we intend to send, nor the experience we want anyone to have. We take full responsibility. Even though you’ve already been refunded (as you mentioned), we’d still like to: [email protected] • Investigate this specific print issue with our production team immediately • Review your order details if you’re willing to share them (order number, product name) • Ensure this doesn’t happen again You deserved a shirt that matched the website — sharp, detailed, and true to the design. Instead, you got a mess. We hear you, and we’re committed to doing better. Thank you for your blunt honesty. It stings, but it’s necessary. Warmly, Nerdywave Customer Service Team

Dear Customer , Thank you for your honest feedback — and we sincerely apologize that the product fell so far below expectations. You’re absolutely right: if we label something as a “sweater,” it should feel like one, not a thin printed tee. That’s on us, and we’re taking this seriously to improve both our product descriptions and quality control. We’re glad we could at least refund you promptly, but we know that doesn’t undo the disappointment. We truly appreciate you speaking up — it helps us do better. Warmly, Nerdywave Customer Service Team

Dear Customer , Thank you for your honest and thoughtful feedback! We greatly appreciate you pointing out the color difference and sizing issue – this helps us improve our photography and the accuracy of our size guide. Could you please send us your order number and a photo of the product? [email protected] We will verify and process it as soon as possible. We are glad you still like our designs and value for money, and hope to provide you with even better service next time! Warmly, Nerdywave Customer Service Team

Dear Customer , Thank you for your detailed message — we truly appreciate your patience and understanding. We’ve already arranged a free reshipment of your order, and this time we’ll ensure clearer tracking and communication every step of the way. We sincerely apologize for the confusion and frustration caused by the previous shipping issue. While we’re looking into what happened with DHL on our end, your satisfaction remains our priority. As soon as your new package ships, you’ll receive a confirmed tracking link via email (and we recommend checking spam just in case!). Thanks again for giving us a chance to make it right. Warmly, Nerdywave Customer Service Team

Dear Customer , Thank you for reaching out regarding your order. We understand your concern and sincerely apologize for any inconvenience caused. After checking, we found that your order has been marked as successfully delivered. To help clarify the situation, we will contact you via email and provide further details (such as delivery records or proof of receipt) so you can verify this information. If you still cannot locate your package or need additional assistance, please don’t hesitate to let us know. We are committed to resolving this issue for you and ensuring your satisfaction with our service. Thank you for your patience and understanding! If you have any other questions, feel free to reach out. Wishing you all the best, Nerdywave Customer Service Team

Dear Customer , We are very sorry that your order has not been delivered—especially after you've waited five weeks and the order status shows "delivered." This is indeed frustrating, and we completely understand your disappointment. While the courier company shows the package was placed in a "safe location," we understand that this information doesn't resolve the issue if you never received the package or weren't informed of the placement location beforehand. We take this matter very seriously and want to resolve it amicably. We are willing to resend the package; please check our email. Your trust is very important to us, and we will do everything we can to resolve this matter properly. Warm regards, Nerdywave Customer Service Team

Dear Customer , Thank you so much for your kind words about the design — we’re thrilled you love it! We totally hear you on the height — unfortunately, our current prints are sized proportionally to the garment, so going up a size makes it wider but not taller. We’ll absolutely share your feedback with our design team for future improvements! If you’d like, we can check if a different style or fit might give you the look you’re after. Just let us know! Warm regards,🤗 Nerdywave Customer Service Team

Dear Customer , Thank you for your feedback! We're so glad you love the quality, comfort, and designs—means a lot! Sorry for the delay to the UK; we're working to improve shipping times. We truly appreciate your support and can't wait to welcome your next order! 😊 Warm regards Nerdywave Customer Service Team

Dear Customer , We’re so glad you’re happy with your jersey and that the wait wasn’t too bad! Shout-out to Antoine — we’re lucky to have such a helpful teammate. Thank you for choosing NerdyWave. We truly appreciate you! Warm regards, Nerdywave Customer Service Team😃

Dear Customer, We understand the frustration of ordering a size up only to find the size is essentially the same, just with a different label. We take this matter very seriously and have requested your measurements. If this is the case, to compensate you: We would be happy to offer a full refund or a free exchange (in the correct, verified size)—just let us know your preference. We'll also send you a discount code for your next order as a thank you for your honesty. Please reply with your order number and resolution selection, and we'll take care of it immediately. Thank you again for bringing this issue to our attention—we appreciate your support and patience. Sincerely, Nerdywave Customer Service Team

Dear Customer, Thank you for your feedback—we're sorry to hear your two shirts didn't match. This is definitely not the experience we want for our customers, especially since you specifically ordered the same size and style. We completely understand the frustration this may cause, especially considering how much you loved the fabric and print quality of this shirt. We'll share this feedback with our production team to investigate whether there was an issue with the cut or manufacturing. To resolve this issue, we're happy to exchange the shirt for a smaller size or provide a refund—whichever option you choose. Please contact our customer service team with your order details, and we'll process it promptly. [email protected] Thank you for your honesty—we greatly appreciate your support and are deeply sorry that we weren't able to do so this time. Warm regards, Nerdywave Customer Service Team

Dear Customer, Thank you for your feedback. We're deeply sorry for the extended shipping time and sizing issues you experienced. We understand the pain of waiting over a month only to find out your size doesn't fit. We're glad you were satisfied with the printing quality and overall design, but unfortunately, the 5XL size didn't fit as you expected. Our size charts list the exact garment sizes on each product page, but sizing information can be misinterpreted. Because sizing varies by style, we always recommend checking these measurements before ordering. That said, we sincerely hope to resolve this issue. Please send your order number to our customer service email at [email protected] and we'll provide you with a solution. Thank you for your honesty, and we're working to improve the clarity of our shipping times and sizing guides. Thank you for your feedback, and we're glad your partner has found a new, coveted top! Warm regards, Nerdywave Customer Service Team

Dear Customer, We're sorry that the print size doesn't match what you see on our website. While our designs are based on product images, we understand that there may be discrepancies in proportion and assume full responsibility. Prints that are significantly smaller than the image will not be accepted. We hope to resolve this issue for you. If you would like to: Exchange the product for the correct size (if adjustable), We will also review the design sample to ensure more accurate designs in the future. Thank you for your honest feedback - we apologize that we didn't meet your expectations and we're committed to doing better. Please check the email we sent to you. Sincerely, Nerdywave Customer Service Team

Dear Customer, Thank you so much for your kind words — we're thrilled you love the designs! Thanks also for the honest feedback about the fit. We're sorry the M feels a bit tighter than expected, even when following the size chart. We’re continuously working to improve our sizing guidance and fit descriptions to make them clearer. If you'd like a looser, more relaxed fit next time, we’d recommend sizing up — we’re here to help with any future orders! Glad you’re happy overall — wear it with pride! Sincerely, Nerdywave Customer Service Team🥰

Dear Customer, We’re truly sorry your 4XL didn’t fit as expected — we take full responsibility. We’ll double-check the sizing specs and improve our size guide to avoid confusion. Thank you for your feedback. To help us investigate and resolve this issue, we would appreciate it if you could provide detailed measurements and photos of your shirt. [email protected] Thank you for your cooperation and understanding. If you have any questions or need further assistance, please feel free to contact us Sincerely, Nerdywave Customer Service Team

Dear Customer, Unfortunately, the print did not remain after washing. Thank you for your notification—we take this matter very seriously and will investigate. We have contacted you via [email protected] Please send us a picture of the product so we can address this. Sincerely, Nerdywave Customer Service Team

Dear Customer, Thank you for your feedback. We're sorry the black isn't as deep as shown—lighting and screen settings can sometimes affect color appearance. We'll work to improve color accuracy in our photos. Let us know if you'd like assistance. [email protected] Sincerely,💕 Nerdywave Customer Service Team

Dear Customer, We apologize that the XL shirt ran significantly larger than expected—this was clearly not the experience we had in mind, and we are deeply sorry. We understand your frustration with the delivery time and overall product experience. However, we strictly follow our size chart. Could you please send your shirt measurements to: [email protected] We value your feedback and are particularly sorry that you have decided not to order from us. If you would still like to inquire about a return or exchange, we are happy to assist you. Thank you for taking the time to share your honest thoughts. We will use your feedback to continuously improve our sizing accuracy and customer experience. Sincerely, Nerdywave Customer Service Team

Dear Customer, We're deeply sorry that one of your T-shirts was lost in the package—this is not the experience we wanted, and we completely understand your frustration. We take this matter very seriously. Please reply our customer service team's email: [email protected] If confirmed, we will re-ship or issue a refund immediately. We deeply apologize for the inconvenience this has caused and thank you for bringing this to our attention. Your feedback helps us improve, and we welcome the opportunity to earn your trust again. Sincerely, Nerdywave Customer Service Team