Nexus Auto Transportation (nexusautotransport.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Worst experience I ever had with a car shipping company
On April 20, 2026 I booked with Nexus Auto Transport (NAT) the shipment of tow cars (BMW and Toyota Tundra) from Hayward, CA to Jacksonville, FL. The pick-up window was May 28-29, and the quote for both cars was for $3,098. A couple of days I called to check on status of pick-up as I had not heard from NAT, they conformed everything was on track for the pick up during the agreed dates. May 28th came and I had no calls from NAT, so I call them early in the morning to check on status, the answer was they are working on finding a driver but they will pickup within the agreed date. During May 28 and 29 I call NAT almost every 3 -4 hours and all I heard was the same story, we are working on it. Finally they never pickup the cars on the committed dates. After many calls and back and forth with NAT during the dates after , they finally ended up picking the cars on June 3rd, yes 4 -5 days after the original committed days. They also charge me $3,850, that's $752 over the original quote. At a given point they wanted me to pay over $ 4,000 for their mistake. I would never recommend anyone to use this Nexus Auto Transport. They not meet there timelines and do not honor their quotes.
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Isaac · 5 reviews · Experienced 2026-06-13 ·
★★★★★
Delays, Storage Fees, and Disappointing Service
I would not recommend Nexus Auto Transport based on my experience.
I hired Nexus Auto Transport to pick up a vehicle from the IAA branch in North Carolina. Before booking, I arranged to pay their 20% deposit upfront and the remaining balance directly to the driver upon delivery. Nexus confirmed the arrangement, accepted payment, and assured me that pickup was scheduled for the date I selected.
To avoid any issues, I contacted them two days before the pickup date so there would be enough time to make arrangements if anything changed. I was told that a driver had been assigned, was on the way, and I was even given an estimated delivery date.
When the delivery date arrived, I called for an update only to discover that the vehicle had not even been picked up yet. I was then told it would be delivered the next day and was given a specific delivery time. I adjusted my schedule and waited the entire day. When I called again around the promised delivery time, I was suddenly told that delivery would happen on Monday or Tuesday.
At that point it was already Friday, and the IAA yard would be closed over the weekend. Because Nexus failed to pick up the vehicle as promised, I became responsible for additional storage fees. I was charged $50 and expected to incur further charges over the weekend. Despite the inconvenience and extra costs caused by their failure to perform as agreed, the only solution offered was a $50 discount.
What makes this even more disappointing is that I had previously referred Nexus Auto Transport to a friend. In his case, they initially quoted approximately $640, scheduled the pickup, and then contacted him after the pickup deadline had passed to increase the quote to over $1,000. When he attempted to cancel because the new price was unreasonable, he was informed that the 20% deposit would not be refunded. As a result, he lost his deposit and had to arrange transportation through IAA instead.
My experience and my friend’s experience both involved missed commitments, poor communication, unexpected costs, and financial losses. Customers rely on transport companies to honor their schedules and pricing commitments, especially when storage fees and deadlines are involved. Unfortunately, Nexus Auto Transport failed to do so in both cases.
I have screenshots and records of the pickup arrangements, the delivery estimates, and the subsequent rescheduling. I also have documentation related to the additional storage charges that resulted from these delays. If Nexus disputes any part of this review, I am prepared to provide the relevant evidence and details to support my account of what occurred.
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AJBCARS · 4 reviews · Experienced 2026-06-05 ·
★★★★★
Great price
Great price. Timing could not have been better.
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Scott Shepard · 1 review · Experienced 2026-06-12 ·
★★★★★
We have used Nexus twice
We have used Nexus twice, so I'll share both experiences.
The first time was shipping my son's car from Idaho to Illinois. Everything went perfectly. The car was picked up and delivered on time, and the process was smooth from start to finish.
Our most recent experience was the polar opposite.
I understand Nexus is a broker and can only control so much. However, when quoting pickup dates and timelines, there needs to be a realistic expectation set upfront.
I called on 5/26 to schedule a pickup and delivery. Initially, it sounded like same-day pickup might even be an option. Ultimately, we agreed on a pickup date of 5/28 so my son would have time to prepare and pack his vehicle.
Once that date was agreed upon, things quickly went sideways. The vehicle wasn't picked up until 6/8—11 days after the promised pickup date—and wasn't delivered until 6/11.
To be fair, I understand that delays happen and I want to be reasonable. I will also say that Nexus always answered the phone and genuinely seemed to do their best to help manage the situation. That's why I'm giving them an average 3-star review instead of something lower.
The biggest issue was the carrier they dispatched the job to. In our case, the transport was assigned to a company called Diesel Auto Express, and from that point on we were completely at their mercy. We received daily excuses ranging from a family emergency, to a truck breakdown in Colorado while waiting for a part, to various other delays. It was never a straight answer—just a constant "in limbo" situation.
Two days before the vehicle was actually picked up, I called Nexus for an update. They told me they had spoken with the driver and that the car was already on the truck heading back. They even gave me the driver's cell phone number. When I called him directly, he informed me that he had mistakenly told Nexus about the wrong vehicle and that my son's car was not on the truck at all.
Once the vehicle was finally picked up, the estimated delivery date continued to move. Every day it became "tomorrow." When you're trying to coordinate schedules on both the pickup and delivery ends, that becomes extremely frustrating and stressful.
As a result of the delays, our son missed a critical window to use his car for a planned drive to California, and we ended up having to buy him a plane ticket, creating additional unexpected expenses.
Overall, I think Nexus is a good company that tries to help its customers. The challenge is that they are ultimately dependent on the transport companies they contract with. That's where they run the risk of having unhappy customers.
My advice is simple: before your vehicle is assigned, find out which transportation company will actually be hauling it and read their reviews. If there are major concerns, push Nexus to find an alternative carrier. It could save you a lot of stress, uncertainty, and frustration.
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Eric · 1 review · Experienced 2026-06-05 ·
★★★★★
Great Auto Transport Company
I’m a returning customer with Nexus Auto Transport. First time I shipped my full size 2024 GMC Sierra SLT from a dealership in Alabama to my home in Southern California. The process was simple and straight forward. I called them over the phone and booked the delivery. Last week I purchased a 2024 GMC Canyon from a dealership in Iowa and booked the delivery directly thru the website. I had it delivered to my home in Southern California. Each time I booked, the process was simple and got the best rate possible as I checked other sites to confirm. The vehicles were delivered on time and the drivers were very professional. I definitely recommend Nexus Auto Transport for all your vehicle delivery needs!
Honestly, I don’t even want to give them a one star at this point. My car was about a month late and I was up charged $200 because I couldn’t find a carrier in time which is quite literally the only job they had. They cannot complete this timely or for the original quoted price that they gave me. They don’t deserve the one star and they don’t deserve anyone’s money. This might be the shittiest of shits for car shippings. My windshield also cracked and there were so many bugs in my car after. Thanks for nothing!!! Next time I will rent a car.
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James Powell · 3 reviews · Experienced 2026-06-01 ·
★★★★★
Nexus was so easy from start to finish
Nexus was so easy from start to finish. The first process was on the internet with immediate quotation and selection. Followed up timely with phone call transport options. The driver was personable, responsive and capable. He delivered the vehicle within the parameters specified in the contract. I will definitely use Nexus again and highly recommended their service.
I found Nexus Auto Transport to be great to work with. Very efficient and very reasonable pricing. Would definitely use their service again
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ryan saldana · 1 review · Experienced 2026-06-09 ·
★★★★★
Unreliable service
Nexus had 5 days to find a driver, truck and open transport trailer to pick up a vehicle from Savannah Georgia and deliver it to west Texas. Not only did they not find a driver, but didn't bother to call and tell me. I only found out because I called them and asked them why my vehicle had not been picked up. Very unprofessional in my opinion. I do not recommend Nexus. I did find a company that cost a little extra for a promissory pick up date. However, this is still an inconvenience to my time I had planned the vehicle to be at the drop off destination.
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Laura · 3 reviews · Experienced 2026-06-03 ·
★★★★★
We've Paid in Full and They havent Delivered
We paid to have our vehicle tranported in a closed container from TX to NY. They were supposed to pick up last week and it was supposed to be here today. They never picked up and instead called my husband today and tried to charge him $500.00 more. These people are very unprofessional and I would avoid them. They still havent found a transporter. Weve paid 2K already.
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Анна Бебенина · 1 review · Experienced 2026-05-20 ·
★★★★★
Highly recommend this transport…
Highly recommend this transport company! Everything went smoothly from start to finish. The pickup and delivery were both on time, and the driver was very responsive and easy to communicate with.
Our vehicle arrived without any issues and exactly as expected. We are very happy with the service and would definitely use them again in the future.
Thank you for making the process so easy!
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Alex Maslov · 1 review · Experienced 2026-06-06 ·
★★★★★
Nexus sucks
I had an absolutely horrible experience with Nexus. I booked my pickup more than a month in advance and they still weren’t able to dispatch a carrier for my car on time. My pickup ended up being 4 days past the pickup date and the final price I paid was $700 more than the original price that they confirmed would be the final one that I would pay. I eventually got my car to the final destination, but the hassle and price I paid was not worth the trouble and I wish I went with a different auto transportation service.
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Richard H · 1 review · Experienced 2026-05-26 ·
★★★★★
Was very easy
Was very easy. Communication throughout the process with on time pickup and delivery. Driver was very professional and capable.
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Alex Platon · 1 review · Experienced 2026-05-27 ·
★★★★★
STAY AWAY FROM NEXUS.
STAY AWAY FROM NEXUS.
We should have read their online reviews before booking with them. They didn't give us a carrier within the requested window despite having booked ahead of time and despite their repeated assurances when we called asking for updates.
On the last day of the window, which happens to be a Friday (today) we're scrambling to find a replacement service and someone to help with pickup past our departure date. Even getting them to cancel the order was a challenge.
Update 7/11/26: they called offering a $100 restaurant gift card. They haven't specifically asked me to change my negative review but I suspect that that was the motivation. Needless to say I refused their gift. I reiterate: stay away, they're unreliable.
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Robert Helms · 1 review · Experienced 2026-04-24 ·
★★★★★
My Very Poor Experience with Nexus Car Carriers
I scheduled my three day pickup window almost a month out because we had a hard date for leaving the state. I called the week before and even the day before and was assured there was not a problem. Half way through the window - I called and was told "no problem". They never picked up the car, called, or reached out in any way. I had to make other arrangement after leaving town which was very complicated and furstrating. I would never consider using them again.
Nexus Auto Transport Destroyed Our Cross-Country Move With False Promises and Missed Pickup Window
Nexus Auto Transport turned our cross-country relocation into a complete nightmare.
We had a signed transport agreement with a pickup window ending on May 27. Throughout the process, the company repeatedly assured us that our vehicles would absolutely be picked up within the contracted window, even on the final day. We did reservation more than a month before head.
They admitted that they did not currently have a driver assigned, yet continued to assure us with certainty that pickup would happen. We relied on those assurances while organizing a cross-country family move, RV reservations, schedules, and transportation plans.
Instead, we were misled until the very last moment.
Because of their false promises, misleading practices, failure to perform contracted service, and possible deceptive business practices, our relocation plans collapsed during peak moving season and caused major financial and emotional damage.
Another extremely misleading part of this experience was how the company presented itself during booking. We were led to believe that Nexus worked with its own transportation network and drivers, when in reality the shipment was simply posted out to independent contractors/brokers at low rates that apparently nobody was willing to accept.
As customers, we were never clearly informed that there was no guaranteed driver and that our move depended entirely on whether an outside independent carrier would eventually agree to take the load.
Because of this situation, we suffered:
* major financial losses,
* relocation delays,
* emergency transportation problems,
* loss of reservations and time,
* additional moving expenses,
* emotional stress,
* and complete disruption of our move across the country.
Instead of honesty and transparency, we experienced:
* misleading assurances,
* wasted time,
* uncertainty,
* last-minute failures,
* and lack of accountability.
At no point did the company honestly communicate the true level of risk involved with their dispatch system or the likelihood that the shipment might not be picked up at all within the promised timeframe.
Consumers should be extremely cautious before trusting this company with a time-sensitive relocation or vehicle transport.
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Lynne K · 1 review · Experienced 2026-05-26 ·
★★★★★
All went well
Driver was communicative during pick up and drop off!
Office staff were very nice and reassuring.
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Ian Stein · 1 review · Experienced 2026-05-26 ·
★★★★★
I’m actually amazed on how flawless…
I’m actually amazed on how flawless this experience was. I had a 1939 Ford Deluxe shipped from Georgia to Ohio. This vehicle was my grandfathers then my uncles and is very important to me. I was nervous to have anyone handle the car. Nexus and their driver did a fantastic job with handling and care.
From quote to delivery was 72 hours! Simply fantastic as was the price.
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Robert Barkoff · 2 reviews · Experienced 2026-05-25 ·
★★★★★
Mistakes and Faiures. Bait and switch
They do pick up the phone every day of the week so I do give them that. They failed to call the dealer to confirm the pick up was there. After I booked for $500 it turned into $1300. Bait and switch. Follow them failing to call the dealer the care was right down the street but they wanted me to pay $300 more dollars to pick it up. They said they would not take care of it. And said we will find someone else. Which they have failed to do. I have spoke to someone every day and they just fail to complete the request. I planned to have my vehicle in three days and we are going deep into week two and will be three weeks to just get a car delivered that already had been paid for transportation. The forbes article claiming they are great is total fake.
BAIT AND SWITCH!!!
They quoted a price and on day of pick up they jumped it over $ 600.00 . Don’t answer their phones half the time . Unreliable and dishonest. No honor !!
Horrible customer service, don’t recommend.
