NILLKIN UK - digital brand for smart&simple life. Rugged cases & mobile accessories built for you. Will positive and innovative attitude, and strive to become your favorite brand of quality digital accessories. And share with you the wireless wonderful and touching brought by mobile technology.
Written by the business, not verified by us.Nillkin UK (nillkin.co.uk) has a 1.6 out of 5 rating on OK.one, based on 39 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 19 of them were added in the last 12 months. Last updated 2026-10-24.
Misleading website, expedited dispatch 3 to working days, but it’s going to take a lot lot longer to receive your order, and don’t waste the electricity emailing them, you’ll only get an automated reply bleating about how busy they are. Avoid this company at all costs.
ordered a phone case on 5th September as of today 18th September still no delivery not even any sign of tracking information. emailed them with no response... AVOID this company
Delivery timescales / dispatch timescales are lies and they do not respond to emails in a timely manner. I have not received my item.
Ordered a case and after 8 days is still in China according to the tracking link. I didn't know that the case is shipped from China, otherwise I would have ordered cheaper from another seller from China. On the website it's not specified that is shipped from China and that will take weeks to arrive. The product should be shipped from UK. The 3-5 days delivery is a lie. Buy from somewhere else.
Ordered on 6th August. Still hasn't been dispatched as of 16th August. Almost €40 for the case. Asked for a refund and they said that they will refund me 10% if I was patient. It took me 3 emails to them before I got a reply after a few days. I wouldn't mind the wait if the website or a follow up email explained there would be one but after reading other reviews, I'm sceptical whether I receive anything at this point. Unfortunately, I made the mistake of ordering before checking Trustpilot. Update 21 August: Two weeks on and item still not shipped. Customer service has offered a screen protector to compensate. Told item MIGHT ship next week. Still not acceptable. If they haven't got something in stock, they should state it on the website whereas it stated 5-8 days expedited shipping. Wouldn't have a ordered if I thought I'd be waiting a month (by time it arrives) for a case that I could have ordered from China for 10% of the cost. My reasoning for paying extra was to have it sooner. Update 28th August: still hasn't been shipped. Over 3 weeks ago it was ordered and no reply to my previous email sent to them.
AVOID at all cost. Delivery information a total lie. Refund they will just ignore you. Communication non existent but when they do they make excuses. AVOID AVOID AVOID at all cost. I received a full refund but it's taken a lot of emails to get to this. For that I've added a star🙂. Lesson learnt.
AVOID. I ordered over a week ago. Still haven't received my item. Emailed customer service 72 hours ago. No response. Ignoring me. I'm starting to think Nillkin are scammers. UPDATE Received an email apologising after I left this review. They informed me the item is out of stock. I requested to cancel but they again have not responded. There website still shows it in stock and they are still selling the item. Underhand tackticks and false promises showing on their website. Avoid as they lie regarding delivery timescales.
Thought I’d update my review…….“Since the end of March 2025, I have been trying to return an IPad Pro case. Having sanctioned the return for refund, all I am waiting for now, is to be given an address to send it back to, but numerous emails have simply been ignored. How difficult can it be?! The moral of the story is don’t buy anything from Nillkin unless you are 100% sure that you won’t want to return it for a refund!” So, it’s now the 4th August 2025 and would you believe that I’m STILL waiting for the elusive return address. As before, my emails are being ignored, so my advice now would be to not buy anything from Nillkin. The case is expensive for what it is and their Customer Service is worse than useless!
Said it would arrive in 3 to 5 days. No mention of it actually shipping from China via some unknown carrier. Still not arrived yet but apparently it is finally in the UK. More transparent shipping information needed.
This may (or may not) be the best product on earth, but it hasn't arrived yet. I have opened a dispute with PayPal - if it says 3-5 working days - you should assume weeks
Fantastic product. iPad case and keyboard. Works easily and looks top dollar. My only negative is the 3/5 shipping by which I think they mean dispatch. If I knew that the product was this good and been told it may take 3 weeks to come, I would still have purchased.
Product has never arrived in the 3 to 5 day delivery as promised. I’m still waiting now for case
I placed an order with Nillkin expecting delivery between 3 to 5 days, as advertised. However, after 8 business days, my item is still in Shenzhen, China, according to the tracking information. This is far from what was promised, and either the delivery estimates are not serious or the communication is not honest. Unfortunately, this has been a disappointing experience, and I would not recommend relying on their delivery timelines.
Fake 60 day return guarantee. Do not buy from this company. First they offered me a 15$ refund and that I should gift it to a friend. Then they delay replying for shipping information for a return. Then they ask for videos and photos. Then they reject the return altogether.
On time brilliant and fits the iPad pro 3 generation 12.9inch Feels very sturdy and strong Highly recommended
product is absolutely fabulous and works seamlessly with my samsung device. The delivery time was also quicker than I expected. It worth the cost.
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