NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices.Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more.At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection.We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support.Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.
Written by the business, not verified by us.Nillkin (nillkin.com) has a 3.2 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 39% give 1 star; The business has replied to 51% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the high quality of the materials, stylish designs, and great portability of the items they buy daily. Many buyers frequently mention that the online ordering process is completely smooth and purchases usually arrive quickly in perfect condition. Some reviewers were not happy with the slow communication and lack of proper assistance when products developed unexpected defects over time. People pointed out that customer service emails often went completely ignored, leaving them unable to process standard returns or refunds successfully. Others noted that returning items to overseas locations proved to be difficult and quite frustrating overall.
Auto-generated from all reviews of this business. For reference only.Excellent keyboard! Very practical, easy to use, and with a reliable connection. I experienced a few issues with the product, but customer service responded immediately and sent me a replacement without any hassle. Outstanding customer service and a great overall experience. Highly recommended!
I ordered the Nillkin Privacy Guard glass screen protector for the Samsung Galaxy S25 Ultra (Order NK121204). The product completely fails its advertised claims, and their customer support relies on a bad-faith attrition funnel to deny statutory refunds. 1. Defective Product & False Advertising: Nillkin advertises a "28° privacy angle" ("screen is only visible to persons directly in front of screen, and 28° vision can see") and an "anti-glare" coating. In reality: - The screen remains completely sharp and readable from wide side angles past 45 to 60 degrees. It provides zero optical privacy. - The glass produces heavy specular reflections and mirror-like glare under normal room lighting, actively degrading the phone's native low-reflectivity display. 2. Bad-Faith Support & Merchant Attrition: I formally requested a statutory refund under the UK Consumer Rights Act 2015 within 10 days of delivery. - They demanded video proof, which I provided using a basic 720p laptop webcam (which easily read the screen from the side). - Their support then tried to redefine their advertised specification, claiming 28° merely means "gradually reducing visibility" and falsely claimed camera auto-exposure altered the footage. - Instead of issuing a full refund, they deployed a classic attrition tactic: first offering a 10% partial refund, then after an 8-day delay, bumping it to 20% plus a coupon code to buy more products, while telling me to keep the item to avoid international return costs. They repeatedly refuse to honor full statutory refunds for defective goods. I have now been forced to escalate this transaction to my bank for a formal chargeback. Avoid their screen protectors if you expect real privacy or accountable customer service.
purchased a NILLKIN phone case for my Samsung Galaxy S26, and I was immediately disappointed with the quality. The material feels cheap, and the sliding camera cover does not operate smoothly. Overall, the case feels poorly made and not at all what I expected. I contacted customer service to explain my concerns and request a return and refund. Since then, I’ve been dragged into a ridiculous back-and-forth exchange of lengthy emails, with no resolution in sight. First, they asked me to describe the problem. Then they suggested putting oil on the sliding mechanism! Seriously? I’m not going to start applying lubricants to a brand-new phone case just to make it function properly. Now, after yet another lengthy email, they want me to record a video of the cover sliding back and forth so they can investigate the issue. All this over a refund of approximately $30. Rather than simply addressing my request for a return, NILLKIN customer service seems determined to make the process as tedious and time-consuming as possible. Every response brings another request, another explanation, and another delay. A disappointing product is one thing, but the way a company treats its customers when something goes wrong is what really matters. In my experience, NILLKIN has failed miserably on that front. Based on this experience, I would not recommend NILLKIN, and I certainly would think twice before purchasing from them again.
My order for a phone case was confirmed on 22 September but it seems to have disappeared without trace. The shipping company gave me dates for delivery, then told me it had been delivered, then told me it had been lost. They will take no responsibility and tell me they have referred the matter back to Nilkin. I contacted Nilkin customer support a week ago only to be told that they are undergoing maintenance so replies will be delayed. I have heard nothing since.
Cases and keyboard I ordered are very high quality, impressed with everything I ordered, Shipping arrived quickly and in perfect condition. I highly recommend their products!
I bought the Nillkin Cube Pocket Keyboard a few months ago and enjoyed it very much (very smart design and perfect plug-and-play operation). Unfortunately, the keyboard developed a fault after a few month, but a single email to Nillkin's customer service was all it took to arrange a free replacement.
My new zfold cas fell apart in a few days I complained NO REPLY
Hi, We're truly sorry to hear about your experience with our phone case and the difficulty you've had reaching our support team. We've tried to locate your order, but unfortunately, we haven't been able to find a matching order in our system. Could you please confirm whether you purchased the case from our official website, www.nillkin.com? We'd also kindly suggest contacting our official customer support team at [email protected] with your order number and details of the issue. Our team will be happy to look into your case and help you find a suitable solution. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. Best regards, NILLKIN Support Team
Great service and products! Though it took a little while for support to get back to me, the response rate was fast and they resolved my issue quickly. I truly appreciate it and can't wait to find more great products to buy.
I had purchased one of the folding keyboards and was loving using it for 10 months at work. Suddenly the letter A stopped typing properly. I've emailed the tech support and although it was a long time between answers, within 4 emails they have provided me a new unit under warranty. All I had to do was email them a video of the issue. Found the overall experience simple and good. Even though slow, the outcome was better than expected. The product itself is good and reliable. I have no idea how many thousands of times I have pressed that letter A in these 10 months of use.
Experience is good with team and product, Even after receiving damage product they replace with new one..very few companies do this..I will surely buy and recommend everyone
While I have read some negative reviews on the product. I have so far only praise for the Company. I accidentally used a wrong email address on my purchase. I wrote to them and got an immediately response and they send me another confirmation. The product arrived shortly with excellent tracking information. Hookup to my IPad Pro was seamless and easy once i located the on/off button (situated on the side of the right folded section). It pair immediately. So far, so good. Works like any other keypad, except that it’s so light,portable, easy to travel and work with. Honestly, if you afford the IPad Pro Magic Keyboard, it’s much better but the price difference is huge, but you would need a MOft or it’s equivalent cover/stand to work along with it.
I bought the Cube Pocket Foldable Bluetooth Keyboard with Touchpad from Nillkin's official store. After about seven months, the "a" key started failing intermittently. It stops responding for 30 seconds or more at a time, and the fault also breaks shortcuts like Cmd+Tab on iPadOS. That makes the keyboard unusable for everyday typing. I contacted nillkin.com via the support address, under warranty and sent a photo, a video of the fault, and a clear description. I've since sent three follow-up emails and haven't had a single reply. Other buyers seem to have reported similar problems with the q, a and z keys. The keyboard was compact and handy while it worked, but a hardware fault with no warranty support isn't acceptable. I'd think twice before buying from Nillkin until they fix their after-sales service. Next step is a charge back from my credit card company.
Hi, We're sorry for the inconvenience and frustration you've experienced. We take product quality and after-sales support seriously. After reviewing your case, we've confirmed that our support team has already offered you a warranty solution to address the issue. We sincerely apologize for any delays in communication. Your feedback is important to us, and we'll continue working to improve our products and customer service. Thank you for your patience and understanding. Best regards, NILLKIN Team
Excelent choice of phone cases and overall good online shopping experience. Only issue that I had is with the local delivery company that made mistake during delivery proces and I needed to wait additional 7 days to be able to pick-up the shipment
I had been using an OEM keyboard with my tablet but it was bulky and a key had become detached, I also found the Bluetooth security link troublesome and I didn't think necessary when typing at home. The Nillkin is easy to link (although the link is not secure in the same way) and two or three taps of the spacebar, with face recognition, and I am in. This is the second Nillkin keyboard, the first quickly developed an unresponsive "a" key and had to be replaced. The replacement works perfectly 2-months on. I love the foldability, compact size, and the touch pad. Elaboration: for me the touch-pad is revolutionary. The Fn key enables better navigation and a foreward delete. Criticisms: the keyboard is not UK-specific, the @ is a " and vici-versa, the space bar requires a good tap. Unused features (by me): the Nillkin can link with 3 devices, the touch pad doubles as a numeric keypad. Overall conclusion: strongly recommended. Reservation: busy environments.
Excellent service, the team really went above and beyond to locate my order without an ID and kept in contact till the delivery was ordered. The product is also of high quality and I have been extremely pleased with a phone case for the Z-fold so far. I would highly recommend.
I ordered a Magnetic phone ring, and I was skeptical when ordering, but so far I love it. The quality seems good and it safely supports my phone. Shipping to Europe took a little longer than advertised (~2 weeks), but the tracking was accurate. I did not try to return anything, so I cannot say anything about the customer service.
I bought the keyboard directly from Nillkin. Inmediately I notice that the space bar was not working. When I reported a problem with video a photos, I received no meaningful help or solution. Simply they did not answer. They offered neither a refund nor warranty support. Being ignored by the company that sold me the product has been especially frustrating.
I am writing this on a Nillkin keyboard. I purchased one keyboard which had a fault. The company needed proof and, after this, they sent me a faultless keyboard. The keyboard is a delight to use and the trackpad is a welcome addition. I would recommend this keyboard to anyone who wishes a keyboard that folds into a small space.
Just as others have shared, I had a faulty item ('A' key on the keyboard didn't work) and have asked for a repair or replacement. They responded very quickly at first to ask for video evidence. I provided this within 24 hours and have, since, been chasing them for weeks with no reply. Why did they ask me to spend time crating a video for them if their plan was to just ignore me? It's such a shame they don't value their customers (I've spent a lot on their products over the years), especially when they go out of their way to make statements about their support and warranty. I'm feeling very let down.
I bought the Cube Pocket foldable Bluetooth keyboard. While the concept and design themselves are interesting, the A, Q, and Z keys quickly became unresponsive. I noticed other reviews mentioning the exact same issue, so this is clearly a known manufacturing defect. But the worst part is their customer service. I contacted support on August 30th. They quickly replied asking for a video of the defect, which I sent on September 1st. Since then? ABSOLUTE SILENCE. I followed up multiple times and my emails were completely ignored. My warranty expired on September 11th. It is blatantly obvious that Nillkin support intentionally delayed their response and ignored my emails so that my warranty period would expire. This is an incredibly deceptive, dishonest, and scam-like business practice. Avoid this company at all costs—deeply unethical customer service. (Order: NK49059)
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