NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices.Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more.At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection.We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support.Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.
Written by the business, not verified by us.Nillkin (nillkin.com) has a 3.2 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 39% give 1 star; The business has replied to 51% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the high quality of the materials, stylish designs, and great portability of the items they buy daily. Many buyers frequently mention that the online ordering process is completely smooth and purchases usually arrive quickly in perfect condition. Some reviewers were not happy with the slow communication and lack of proper assistance when products developed unexpected defects over time. People pointed out that customer service emails often went completely ignored, leaving them unable to process standard returns or refunds successfully. Others noted that returning items to overseas locations proved to be difficult and quite frustrating overall.
Auto-generated from all reviews of this business. For reference only.I didn't use my keyboard for less than ten times over the few months; yesterday I got A, Q, and Z buttons not working. Similar to other complaint reviews (Ian) Likely manufacturing faulty They offered me a discount on the next purchase. Hahaha Take it and give me a new one, please. This how people trusting you.
I purchased a case for the Samsung Galaxy Z Fold 8 and am very happy with it. The case offers great, all-around protection, even the hinge. I was looking for something as minimal as possible, but still with good protection. I found it in this case. Rubberized grip, fingerprint free and great feel in hand. Phone still seems pretty slim while being safe from dings, drops and, scratches. It even came with additional sticky strips in case I ever want to switch things up or it gets loose from a drop (used on only the front piece). Overall, I'm very happy with this case choice and have suggested this same case for those looking for protection, fit and a slim design. Well done! Shipping took a couple days extra, but they were on backorder at the time, so no worries. I reached out to customer service and they replied back the next day. 👍
The front cover broke during the warranty period and they replaced it for me
Product is interesting (cube pocket keyboard), well crafted and well presented in the box, have to be honest. It's just not for me tho and now i just discovered that i'm not the only one being ghosted by their support. Today it's the 7th day after the first contact and there's absolutely no reply to any of the e-mails attempting to return the product. Tried 2 different mails, support and spanish one, soporte. Spanish one don't even exist even if it's on their website. As for today the return costs will be on me as stated in their policy, not funny.
Order arrived but despite purchasing the hassle-free insurance, the vendor is simply ignoring my repeated requests for return & refund. I will claim on through my credit card provider, bit would certainly not recommend this vendor to anyone.
Hi, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to feel that your requests were not being properly addressed. We take concerns like this seriously and would like the opportunity to review what happened and assist you properly. At the moment, however, we’re unable to locate your order based on the information available in this review. We have already sent you a request through Trustpilot for additional order details. Once we receive the information, our team will carefully review the case and work with you toward an appropriate solution. We genuinely hope to have the opportunity to resolve this matter and provide you with a better experience. Best regards, NILLKIN Support Team
Review: I strongly advise against purchasing from this company. Their customer support is unresponsive, and their shipping practices are completely unacceptable. After ordering a case, I confirmed my color selection on July 24th and received an order confirmation on July 27th. When August 3rd rolled around with absolutely no shipping updates, I sent a formal request to cancel my order and purchased a replacement elsewhere. Someone from their team replied to my cancellation on August 4th, yet on August 6th, they completely ignored my cancellation request and shipped the item anyway! To make matters worse, they are now completely ignoring my emails demanding a full refund and a prepaid return label for the unwanted package. Dispatching an order days after a formal cancellation is an appalling way to do business. I am now escalating the matter to the ACCC. Save yourself the headache and shop somewhere else.
Brought a nillkin foldable keyboard and some of the keys stopped working (1,Q,A,Z and CTRL), sent them an email on 7th August and still no response from them Edit: Resolved, they managed to send me a new replacement after a few emails. Overall smooth experience, however customer support may take awhile to respond due to high traffic.
Hi, Thank you for taking the time to share your feedback. We sincerely apologize for the delayed response and the frustration this has caused. Our customer support team has now followed up on your case and reached out to assist with the keyboard issue. Please kindly check your messages for the latest update from our team. We truly value your feedback and hope to work with you to resolve the issue and provide you with a better experience. Best regards, NILLKIN Support Team
Just so you know, return is a scam they wrote this: Unfortunately, we currently do not have a local return warehouse near you, so the product would need to be returned to our headquarters in China. Considering the high cost and potential risks associated with international return shipping, we would like to help you avoid any unnecessary expenses whenever possible. As a gesture of goodwill, we sincerely suggest that you consider keeping the product or giving it to a friend or someone else who may need it. We would also be happy to offer you a 10% partial refund and 25% off when buying next time.
Delivery was meant to be 5-8 business days. It's been 8 days and after checking the tracking the order still hasn't left China.
I needed to return a phone case for a refund. I had no response after I emailed them multiple times (using the provided email & using their online form). Eventually, after I posted a 1 star on Trustpilot for the total failure to reply, I got a response. They offered a 50% refund and to keep the case. I accepted that and they provided the refund quickly. I have increased the initial rating. It's worth keeping in mind that although online purchases made int the UK are subject to the UK "distance selling act" (which gives 2 weeks to return an item for a refund), the seller may choose to charge return costs - which to China could be more than the item.
Hi Andrew, We sincerely apologize for the delayed response and the inconvenience caused. Our customer support team has already reached out to you and is working on a suitable solution. We appreciate your patience and hope we can resolve this matter properly. Kind regards, NILLKIN Support Team
Bought a folding keyboard recently. Within a short time the 'A' key has stopped functioning. However main complaint is that I can't get a response from their customer services. Totally blanked. Their given customer support email seems to be a 'dead' email address. No other means of contact.
Hi， We sincerely apologize for the inconvenience and frustration caused. We take your feedback regarding both the product issue and the communication experience very seriously. However, we are currently unable to locate your order based on the information available here. Could you please visit the Contact Us page on the NILLKIN official website and provide your order details or purchase information? Our support team will look into the issue as soon as possible and do our best to assist you. Thank you for bringing this to our attention. We look forward to helping resolve this matter. Best regards, NILLKIN Support Team
I used this keyboard for little over 2 months now and the letters and numbers on the left side are not functioning anymore! Very very frustrating! Support is not responding!!!
Hi, We sincerely apologize for the inconvenience and frustration caused. We take your feedback regarding both the product issue and the communication experience very seriously. However, we are currently unable to locate your order based on the information available here. Could you please visit the Contact Us page on the NILLKIN official website and provide your order details or purchase information? Our support team will look into the issue as soon as possible and do our best to assist you. Thank you for bringing this to our attention. We look forward to helping resolve this matter. Best regards, NILLKIN Support Team
After ordering two products, on the 19th June 2026, .... Versatile Pro Laptop Sleeve with Stand & Mouse Pad and Cube Pocket Foldable Bluetooth Keyboard with Touchpad I found the keyboard missing, when I received my order I emailed the support section 3 or 4 times with no response....and then finally I got told as far as they were concerned I got my delivery, and the case was closed It wasn't until I messaged on facebook later did I finally have someone say they would send a replacement.... This hasn't happened to me before, and I was very stressed out I received my keyboard yesterday, and so far am very satisfied with it...It performs very well. The laptop sleeve is well made and meets my requirements I will not be buying from this company, Their reply disgusts me....Understanding???? Buyer beware I say.....Service? Just about non existant
Hi, Thank you for sharing your experience with us. We sincerely apologize for the delayed response and the inconvenience caused during the replacement process. This is not the level of service we aim to provide, and we truly appreciate your patience and understanding. We are glad to hear that you are satisfied with your new keyboard and laptop sleeve. Your feedback is very valuable, and we will continue working to improve our customer service and provide a better experience for every customer. Thank you again for your support. Best regards, NILLKIN Support Team
My wife bought me a Nillkin Foldable Pocket Cube keyboard as a gift, and I absolutely loved it for portability. I take it with me to connect to my Steam Deck. Regrettably it had a flaw in that some of the left-most buttons stopped working occasionally during use (A, ESC, TAB, L-SHIFT). I left a comment on their social media and the team responded less than a day later with a DM asking more about the issue, upon which they immediately posted out a replacement with no delay. Sometimes faults happen but the promptness with which they rectified the issue was genuinely great and I truly appreciate the service. Its portability really does suit all my needs and it looks fantastic.
Hi, Thank you so much for your wonderful feedback and support! We are delighted to hear that you are enjoying your Cube Foldable Pocket Keyboard. We truly appreciate your kind words about our customer service. Providing timely and helpful support is always something we value, and your recognition means a lot to our team. Thank you again for choosing NILLKIN and for sharing your experience. We hope your keyboard continues to bring you convenience wherever you go! Best regards, NILLKIN Support Team
Really enjoy using the foldable keyboard. Had contact support for a warranty claim. Good customer service!
Hi, Thank you very much for your kind feedback and support! We are delighted to hear that you are enjoying your foldable keyboard and that our support team was able to assist you with your warranty request. Your satisfaction means a lot to us, and we will continue working to provide high-quality products and reliable customer service. Thanks again for choosing NILLKIN! Best regards, NILLKIN Support Team
A year ago I ordered a case with keyboard and now after a year a row of letters just wasn’t working on it anymore. Without any question or objection Nilkin sent me a new keyboard. This service is fantastic. This is an outstanding company, and I must say the casing and keyboard are great assets to my Ipad. i think you should buy it
I’m extremely disappointed with this experience. When I placed my order for Cube Pocket Foldable Bluetooth Keyboard with Touchpad, Oman was listed as one of the countries eligible for shipping. However, after completing the purchase, I received an email from the NILLKIN support team informing me that they could not ship the product to my country and asking me to provide an alternative shipping address. To resolve the issue, I arranged for the package to be sent to a freight forwarding company in Hong Kong, Aramex. After the package arrived, Aramex requested that NILLKIN complete a standard Battery Declaration Form required for shipping lithium battery products. Unfortunately, despite several follow-ups over the course of a week, NILLKIN eventually replied that they were unable to complete such forms. As a result, the package has remained in the Aramex warehouse, and I have now been informed that it will be destroyed in two days if the required documentation is not provided. This entire situation has been a waste of both my time and money. It could have been avoided if the product had not been offered for shipment to Oman in the first place, or if I had been informed of the shipping restriction before completing my purchase.
The Cube Pocket Bluetooth Foldable Keyboard with Touchpad is an absolute dream to use, it looks amazing and it is by-far my most favourite piece of tech to date. I ordered my Cube Pocket Bluetooth Keyboard in Sunset Orange late November 2025. The keyboard was an absolute dream to use. Beautiful quality and feel, sleek with a much, much lower profile than my Logitech K480 bluetooth keyboard (which is still going strong, but it's soo big and clunky). The Cube Pocket Keyboard is super easy to connect to my laptop and mobile and switching between the two is seamless for a perfect workflow. The foldable portability is next-level and a complete game changer - you can take this beauty anywhere and it will snug neatly with your notebook, no exposed keys or cheap plastic feel, this is quality imagined for any location. This keyboard feels as good as it looks. I love that the outer case when folded is not some cheap slippery plastic, it doesn't slide around on your desk and won't slip out of your hand. Perfect! Now. After 3 months I started having issues with keys not working, specifically the ESC, Tab, 1, Q, A and Z. The keys would work if I folded the keyboard to a 45deg angle, not very work-flowy though. I reached out to Nillkin, as I ordered it direct from their website. Customer service were absolutely fantastic and upon request, I sent a short video showing the issue I was having, and they sent me out a brand new replacement keyboard. I'm typing this review on it now. The process took about 5 weeks, from contacting Nillkin to receiving my replacement, and honestly, I thought that was pretty good! Would I recommend this product? Absolutely!! The Nillkin Pocket Cube Foldable Bluetooth Keyboard is an absolute game changer for people who want multi-device flexibility and ultimate portability that looks and feels incredible too!! Side note: Australia Post took longer to deliver my keyboard, than it took to get in the country from China.
No response to my repeated “return”email queries. No matter what Nillkin claim on their Website. An absolute nightmare and I would advise not to buy from them
Dear Customer, We are very sorry to hear about your experience and sincerely apologize for any inconvenience caused. We have carefully checked our system based on the information provided in your review, however we were unable to locate a matching order or support case. To better assist you and investigate this matter properly, we kindly ask you to contact our customer support team directly and provide your order number and the email address used for the purchase. Our team will be more than happy to review your case and provide further assistance. We remain committed to supporting our customers and resolving any issues as quickly as possible. Best regards, NILLKIN Support Team
I bought and used the cube pocket keyboard with full satisfaction. It is stylish and durable. Small and yet big enough to type on and much easier then the screen keyboard is you have longer Messages the type. Customer service is responsive and takes issues you may encounter serious. All in all I can recommand it!
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your Cube Pocket Keyboard and that its compact design, durability, and typing experience have met your expectations. We're also grateful for your kind words about our customer service. Your support means a lot to us and motivates us to keep improving. Enjoy your keyboard, and we look forward to serving you again!
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