NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices.Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more.At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection.We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support.Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.
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Is Nillkin legit?
Nillkin (nillkin.com) has a 3.2 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 39% give 1 star; The business has replied to 51% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the high quality of the materials, stylish designs, and great portability of the items they buy daily. Many buyers frequently mention that the online ordering process is completely smooth and purchases usually arrive quickly in perfect condition.
Some reviewers were not happy with the slow communication and lack of proper assistance when products developed unexpected defects over time. People pointed out that customer service emails often went completely ignored, leaving them unable to process standard returns or refunds successfully. Others noted that returning items to overseas locations proved to be difficult and quite frustrating overall.
Auto-generated from all reviews of this business. For reference only.
absolutely awful, item broke after 1 day at the hinge, no one replies to emails (sent 3 now) avoid at all costs
Reply from Nillkin2026-06-15
Dear Ryan,
We are sorry to hear about your experience.
Our after-sales team has already responded to your case and is actively working to resolve the issue. We kindly ask you to check your email inbox (including spam or junk folder) for our latest updates.
We remain committed to assisting you and resolving this matter as quickly as possible.
Best regards,
NILLKIN Support Team
I placed Order NK78789 on 8 February 2026 (€52.72, a Galaxy Z Fold 7 case and a phone holder). It is now late May. I have still not received the product.
Nillkin's first reply came over a month after I started chasing, on 23 March, claiming the courier "could not contact the recipient." I received no calls, no delivery attempts, no notices — the excuse is simply false. From then on, support replied only when they felt like it, sometimes after 1–2 weeks of silence, despite my repeated emails.
I asked for a refund on 30 March, 5 April, and 18 April. Each request was either ignored or sidestepped. Instead of refunding me, they eventually offered a reshipment to India on 24 April. They asked for my full address on 29 April, claimed the replacement shipped on 30 April with tracking YT2612001900102777 — and as of today, 23 May, the package is still in transit, 22 days in, only just arriving at the overseas transit bureau in India. Not delivered.
To top it off, the exact case is now listed on nillkin.com at roughly 50% of what I paid four months ago. When I raised this, their reply was a generic line about "different platforms" — except I bought directly from nillkin.com.
There is no phone support. The only contact channel is email, and they use that asymmetry deliberately: they reply when convenient, ignore inconvenient questions, and run out the clock. Four months in, I am filing a chargeback through my card provider.
If you are considering buying from nillkin.com: the products may be fine, but if anything goes wrong with your order, you are on your own. Buy through Amazon or another platform where you have an actual escalation path.
Reply from Nillkin2026-06-15
Dear Customer,
We sincerely regret the experience you had with your order and would like to sincerely apologize for the inconvenience caused.
After reviewing your case, our team took active steps to resolve the issue by arranging a replacement shipment and continuously following up with the logistics carrier to ensure delivery.
According to the latest tracking information, the reshipped parcel has now been successfully delivered (Tracking Number: YT2612001900102777).
While we are glad that the package has been delivered, we fully understand that the overall experience did not meet expectations. We sincerely apologize for the delay and any frustration this may have caused.
We remain committed to continuously improving our service and ensuring a better experience for all customers in the future. If there is anything further we can assist you with, please feel free to contact our support team.
Best regards,
NILLKIN Support Team
I had a very positive experience with NILLKIN’s customer support.
I originally ordered a foldable Bluetooth keyboard with a layout that didn't match the region it was being shipped to (intentionally), and even before dispatch they contacted me to confirm that this was intentional. That was a small detail, but it gave me confidence that the order was being handled carefully.
After a few months of very light use, the keyboard unfortunately developed a fault with some keys on the left side. I contacted NILLKIN support, provided evidence, and after some basic troubleshooting they arranged a replacement under warranty.
The replacement keyboard has now arrived and is working well. Of course, it is never ideal when a product develops a fault, but what matters to me is how the company handles it. In this case, NILLKIN stood by its product and resolved the issue properly.
Based on my experience, I am happy to give them 5 stars for customer support and after-sales service.
Reply from Nillkin2026-06-15
Dear Juan,
Thank you very much for sharing your experience and for your kind words.
We are truly glad to hear that our team was able to support you throughout the process and that the replacement keyboard is now working well.
Your feedback means a lot to us and encourages our team to continue improving both our products and customer service.
We sincerely appreciate your trust in NILLKIN and look forward to serving you again in the future.
Best regards,
NILLKIN Support Team
Nillkin works hard to resolve problems and ensure customer satisfaction ... more than any other company I've dealt with. Their phone cases are the best, with cool features like camera covers, props, metal buttons, magnets, etc. The MagSafe Compatible Kevlar Case with Tinted Clear Camera Cover for Galaxy S26 Series is my favorite case. I will be buying more Nillkin products in the future.
Reply from Nillkin2026-06-15
Hi,
Thank you very much for your kind words and for sharing your experience with NILLKIN.
We are truly glad to hear that you are satisfied with our products and that our team was able to meet your expectations in terms of quality and support.
Your recognition means a lot to us and encourages our team to continue improving both our products and customer service.
We sincerely appreciate your support and look forward to serving you again in the future.
Best regards,
Zoey
NILLKIN Support Team
I ordered the Cube Pocket Foldable Bluetooth Keyboard direct from the website (Order NK90583)on 2 April 2026. I paid for expedited shipping (3-5 Business Days) and I still haven't received it. I have emailed them 7 times and all I get are empty promises that it is coming. I asked them to contact me to try and resolve the problem but I've heard nothing. Now I have to dispute the transaction with my credit card company and try to purchase from another supplier. Worst online purchasing experience!
Reply from Nillkin2026-06-15
Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
After reviewing your order, we would like to kindly clarify the situation. The initial delivery issue was related to an address discrepancy, which unfortunately led to a failed delivery attempt.
Once the issue was identified, our team actively followed up with the logistics provider and arranged a replacement shipment to ensure your order could still be delivered successfully.
According to the latest tracking information, the reshipped parcel has now been successfully delivered.
We truly regret the delay and any frustration this may have caused during the process. Please rest assured that we have been continuously working with the carrier to support the delivery and resolve the issue.
If there is anything else we can assist you with, please feel free to reach out to our support team at any time.
Best regards,
NILLKIN Support Team
The keyboard/case I purchased was faulty, and despite a number of emails requesting a refund, the company would not allow me to return the item and get a refund. They just kept telling me to get a sharp craft knife and trim off some faulty bits of the case to make it fit for purpose. I’m now left with an expensive case I cannot use. I can not recommend this company.
Reply from Nillkin2026-06-15
Dear Customer,
We are sorry to hear about your experience.
Our after-sales team has already been in contact regarding your case and has actively followed up to provide a suitable solution. We kindly ask you to check your email inbox (including spam or junk folder) for our latest message.
We remain committed to resolving this matter properly and ensuring a satisfactory outcome for you.
Best regards,
NILLKIN Support Team
They have one of the best cases with camera protection. I love their cases.
Reply from Nillkin2026-06-15
Dear Customer,
Thank you very much for your kind words and support!
We are truly glad to hear that you are satisfied with our cases and camera protection design. Your feedback means a lot to us and encourages our team to continue improving our products.
We sincerely appreciate your support and look forward to serving you again in the future.
Best regards,
NILLKIN Support Team
Very disappointed with both the product quality and the after‑sales customer service. I submitted a warranty claim after one of the buttons used to attach the keyboard to the case broke within days of normal use. The issue occurred well within the warranty period, and I provided all required details, including the order number, dates, and photos.
Unfortunately, I never received any response to my email sent to the support/warranty team. No acknowledgment, no update, nothing. This lack of communication is unacceptable, especially for a product that failed so quickly.
Based on my experience, I am not happy with the product, and the complete absence of after‑sales support makes it worse. I would not recommend this brand unless customer service and product quality significantly improve.
Reply from Nillkin2026-06-15
Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for any inconvenience caused.
We have carefully checked our system based on the information provided in your review, however we were unable to locate a matching order or support case.
To better assist you and investigate this matter properly, we kindly ask you to contact our customer support team directly and provide your order number and the email address used for the purchase. Our team will be more than happy to review your case and provide further assistance.
We remain committed to supporting our customers and resolving any issues as quickly as possible.
Best regards,
NILLKIN Support Team
Love their case covers for iPhone because they cover the camera lenses. This is my third and it’s even better as the lens cover doubles as a stand for the phone so you can watch content.
Reply from Nillkin2026-06-15
Thank you so much for your kind feedback!
We’re really happy to hear that you’re enjoying our case design and its functionality, especially the camera protection and stand feature.
We truly appreciate your support and hope you continue to enjoy using NILLKIN products.
Best regards,
NILLKIN Support Team
Do not order – Nilkin does not deliver and ignores refund requests
I placed an order with Nilkin on 26 March 2026. On 31 March 2026, their support replied once saying that they cannot ship to my country and offered a partial refund if I kept the order. I immediately asked for a full refund, but since then, I have sent multiple emails and received no response.
The merchant has not shipped the item, ignored my refund requests, and shows a pattern of not responding to customers. This experience is frustrating, unprofessional, and should be considered fraudulent.
I do not recommend ordering from Nilkin. They take your money but will likely never deliver the product or issue a refund.
Reply from Nillkin2026-04-09
Hi，
We sincerely apologize for the delayed response and truly understand your frustration. Our customer support team has already followed up on your case and is working to assist you.
We’re very sorry for the unpleasant experience this may have caused. Please rest assured that we are continuously improving to provide better service for every valued customer.
Thank you for your understanding.
I bought the Super Frosted Shield Pro Case for my Xiaomi 17 Ultra Leitzphone. It fitted perfectly! There's no wobble or loose material on the case at all.
I'm so happy I found the Nillkin case. The quality is so high and the grip it provides on the phone is amazing. It's much better than the other generic cases available for the phone. Especially given that not many other high-end manufacturers make cases for it.
In fact, I'm looking to buy more Super Frosted Nillkin cases for when my current one inevitably wears out.
Reply from Nillkin2026-04-09
Hi，
Thank you so much for your kind feedback!
We’re really glad to hear that the case fits perfectly and meets your expectations in both quality and grip. Your support means a lot to us.
We look forward to serving you again in the future!
Ordered a foldable keyboard, really satisfied, will order more.
Reply from Nillkin2026-04-09
Hi，
Thank you so much for your support! We’re glad to hear you’re satisfied with the foldable keyboard. We’ll continue working hard to bring you even better products in the future. 😊
Their product was not as described. When I requested to return the product they were slow to respond initially and then wouldn't provide any information on how to return the purchase. They are stalling and trying to prevent me from returning and getting a refund.
Reply from Nillkin2026-04-09
Dear Customer，
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
This is certainly not the experience we want for our customers. Could you please share your order number with us, or kindly contact our support team at [email protected].
We will prioritize your case and follow up as soon as possible to resolve this for you.
Thank you for your patience and understanding.
3-5 working days is a big lie! Zero customer support. AVOID
Reply from Nillkin2026-03-26
Hi，
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have felt.
According to the latest tracking update, your package has already been marked as delivered. However, we understand that delivery situations can sometimes vary, and we’d be more than happy to help you double-check everything to make sure your order has been received properly.
Regarding the delivery timeframe, while many orders arrive within the estimated period, in some cases delays can occur due to customs or local handling.
We’re also very sorry for the delay in our response — this is not the level of service we aim to provide. Recently, we’ve experienced a higher volume of inquiries, and we are currently improving our support system to ensure faster replies.
We truly appreciate your patience and the opportunity to make this right.
Best regards,
NILLKIN Team
They ignored my cancellation email and shipped the item anyway
I emailed Nillkin support on the same day I placed the order and asked for cancellation because I selected the wrong model. The request was sent shortly after the order confirmation and well before shipping.
They ignored the email and shipped the item anyway.
The item arrived and their policy now states I must pay for return shipping to receive a refund. This situation exists only because they failed to process a clear cancellation request sent before dispatch.
There was no communication from their side at any point during this process. No response to the cancellation request. No acknowledgement. No attempt to resolve the issue.
This shows poor customer support and poor order handling. When a customer contacts support immediately after purchase to cancel, the order should not ship.
Now the burden and cost of fixing their mistake sits with the customer.
Based on this experience I would not recommend buying from Nillkin.
Reply from Nillkin2026-03-26
Hi,
Thank you for sharing your experience — we completely understand how frustrating this situation must have been.
Regarding your cancellation request, orders are usually processed shortly after being placed, and occasionally this can result in a timing gap where cancellation requests are not applied in time. We fully understand your expectation.
We’re also very sorry for the lack of response you experienced. This is not the level of communication we aim to provide. Recently, we’ve experienced a higher volume of inquiries, and we are actively working on improving our response times and overall support experience.
We truly understand your concerns about the return situation, and we want to assure you that your case is being taken seriously.
Our customer service team has already reached out to you directly to review your situation and provide a fair and appropriate solution.
Best regards,
NILLKIN Team
Wrong keyboard send, no return accepted. Money lost
Nillkin offered a case combo with keyboard for Galaxy S9+ for the german. It was not mentioned that there is no german keyboard available. They did send me an american keyboard and advised to change the software setting. They did not understand that the german keyboard needs 3 more keys. Return to china is to expensive. They offered a discount, which was never paid.
Reply from Nillkin2026-03-26
Hi ,
We’re very sorry for the confusion and frustration this situation has caused.
We’re glad to know that the issue has now been resolved, and we truly appreciate your patience throughout the process.
Our customer service team has been in contact with you to follow up and ensure everything has been properly taken care of.
Thank you again for your feedback — it helps us continue to improve and provide a better experience.
Best regards,
NILLKIN Team
The customer support is amazing. Although there was a delay initially, once you've got them, they are very well trained and considerate. They always seek a mutually beneficial and practical solution. I would recommend this brand for their excellent customer support.
Reply from Nillkin2026-03-26
Hi ,
Thank you so much for your kind words — we truly appreciate you taking the time to share your experience.
We’re really glad that our support team was able to assist you and work towards a practical solution, even after the initial delay. Your understanding means a lot to us.
Providing thoughtful and reliable support is something we continuously strive for, and your feedback encourages us to keep improving.
Thanks again for your recommendation — it genuinely means a lot to our team.
Best regards,
NILLKIN Team
I'd been looking for a decent phone case for my Fold 7 for six months - I've tried tonnes and they've all been various shades of rubbish. I bought the Nillkin and was bitterly disappointed when it didn't arrive in the 3-5 business days the website suggested. I read the reviews and realised the 3-5 days is despatch and delivery could takes ages. In total, it was ten days. And the wait was 10000 times worth it. It's the best phone case I've had. I don't love the look of the back but, it makes the silhouette of my phone smaller, its solid, a great fit and my phone's a joy to use. If I could give it 6*, I would.
Reply from Nillkin2026-03-26
Hi ,
Thank you so much for your thoughtful review — it really means a lot to us.
We’re delighted to hear that the case fits well and enhances your overall experience with your Fold 7. Creating products that feel solid, well-designed, and enjoyable to use is exactly what we aim for.
Your support and recommendation truly mean a lot to our team.
Best regards,
NILLKIN Team
As a whole the case is not worth the money. There is no hing which cheaper cases have. The front facing cover is made cheaply not much front facing protection. It stated when purchasing that the delivery would be 3 to 5 days. Took 3 weeks and the packaging was damaged on delivery. I can't support this product if it won't protect my 2400.00 dollar investment!
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