Defective product and intentional ghosting to avoid warranty claims
I bought the Cube Pocket foldable Bluetooth keyboard. While the concept and design themselves are interesting, the A, Q, and Z keys quickly became unresponsive. I noticed other reviews mentioning the exact same issue, so this is clearly a known manufacturing defect. But the worst part is their customer service. I contacted support on August 30th. They quickly replied asking for a video of the defect, which I sent on September 1st. Since then? ABSOLUTE SILENCE. I followed up multiple times and my emails were completely ignored. My warranty expired on September 11th. It is blatantly obvious that Nillkin support intentionally delayed their response and ignored my emails so that my warranty period would expire. This is an incredibly deceptive, dishonest, and scam-like business practice. Avoid this company at all costs—deeply unethical customer service. (Order: NK49059)