Poor customer service- wasting my time unnecessarily
purchased a NILLKIN phone case for my Samsung Galaxy S26, and I was immediately disappointed with the quality. The material feels cheap, and the sliding camera cover does not operate smoothly. Overall, the case feels poorly made and not at all what I expected. I contacted customer service to explain my concerns and request a return and refund. Since then, I’ve been dragged into a ridiculous back-and-forth exchange of lengthy emails, with no resolution in sight. First, they asked me to describe the problem. Then they suggested putting oil on the sliding mechanism! Seriously? I’m not going to start applying lubricants to a brand-new phone case just to make it function properly. Now, after yet another lengthy email, they want me to record a video of the cover sliding back and forth so they can investigate the issue. All this over a refund of approximately $30. Rather than simply addressing my request for a return, NILLKIN customer service seems determined to make the process as tedious and time-consuming as possible. Every response brings another request, another explanation, and another delay. A disappointing product is one thing, but the way a company treats its customers when something goes wrong is what really matters. In my experience, NILLKIN has failed miserably on that front. Based on this experience, I would not recommend NILLKIN, and I certainly would think twice before purchasing from them again.