Ninja Transfers (ninjatransfers.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Between Ronald and Cian my issue was fully taken care of. Customer service and product so far has been amazing! Will continue to do business with Ninja!
Thanks so much for your feedback, Andrew! We're glad Ronald and Cian could get everything taken care of, and we truly appreciate your continued support and look forward to your next order!
I found Ninja Transfer through videos on TikTok and thought I’d give them a try. I first tried something small for a small project that I was doing and knew what I was looking for was too complex for my circuit. The items came exactly what I provided and came very timely. I decided to order a larger transfer for some shirts for our high school cheer squad. Again turned out great and came super quickly. Unfortunately one of the items was missing part of the transfer. I was able to reach out to the customer service department on a Sunday evening and Ronald was able to assist me with the problem and get it corrected right away with no delay. Definitely a great company and will continue to order items through Ninja transfer!
We appreciate your feedback, Sarah! We're glad Ronald could quickly resolve everything and that you've been happy with the quality, fast turnaround, and service. We truly appreciate your continued support!
Ninja Transfers was fast. The product (transfers for t-shirts) were a great quality. There were clear instructions and even videos on the site showing you how to adhere the product. I felt the cost was reasonable. I was ver pleased with my order and will use Ninja Transfers again.
Thanks for your review, Tanya! We're glad you were happy with the quality, fast turnaround, clear instructions, and value, and we look forward to helping with your next order!
John was very helpful! The issue turned out to be on my side but he still took really good care of me and helped me reprint. I've made a few orders with ninja transfers and their quality is wonderful and now I am experiencing their customer service and it is also delightful!
Thanks for your review, DJ! We're glad John could help get everything sorted and provide great support, and we truly appreciate your continued trust in our quality and service!
Order #2229006. I STILL DON'T HAVE THIS CORRECTED. I HAVE SENT MULTIPLE PICTURES. YOU PRINTED THEM WRONG TWICE!!! SIX WEEKS STILL NO DTFS I CAN USE AND NO MONEY REFUNDED!!!! HORRIBLE CUSTOMER SERVICE.
Hi Susan, sorry to see getting corrected prints has been a hassle. It seems we're still lacking updated artwork for several of the variant designs on this order, but I also see there's a missed communication and that we may have some wires crossed here. I'll reach out directly to help get this resolved for you! Best, Andres | Ninja Customer Care
Ronald was excellent on resolving my issues with my prints.
Thanks for sharing this, Paul! We're glad Ronald could quickly resolve your print issue and get everything taken care of!
I paid a lot of money for the DTFs and none of the white ink showed up on any of the DTFs and all the DTFs that were pure white just did not get delivered but I was still charged for them. I called to get some help instead I was sent to a chatbot. Hopefully they correct DTFs will show up in time for my event but I am worried that the same will happen again.
Hi Grady, I'm sorry to hear there was trouble with your order. Please reach out directly at [email protected] with your order number so I can help get this sorted for you. Best, Andres | Ninja Customer Care
Everything about this company has been 5 star for me! The quality, price and customer service is amazing. I am placing my 3rd order today and I had a question on sizing on a gang sheet, Ronald was patient and very helpful in getting me the information I needed to feel comfortable in placing my order!
Thanks for your review, Donna! We're glad Ronald could provide the guidance you needed, and we truly appreciate your continued trust in our quality, service, and value!
Danmark was super helpful. best customer service ever. thank you!!
We appreciate your feedback! We're glad Danmark could provide such helpful support, and we truly appreciate your kind words!
Easy to use AI design tool helped me make a great custom transfer. I mistakenly selected pick up instead of delivery at check out and the Ninja staff quickly remedied the situation at no charge. Excellent customer service!! Five stars.
We appreciate your kind words, Claire! We're glad the design tool made creating your transfer easy and that our team could quickly fix your order so everything went smoothly!
We had an issue with one of the DTF transfers in our order, and with a deadline to deliver shirts this week, we were worried we wouldn't be able to finish the job on time. I reached out to Ninja Transfers, and Danmark went above and beyond to help. He responded quickly, arranged for a replacement transfer to be printed and shipped immediately, and made sure it would arrive within just a couple of days. Excellent customer service like this is hard to find. Danmark turned what could have been a disaster into a smooth experience. Thank you to him and the Ninja Transfers team for standing behind your products and taking care of your customers. We'll definitely continue ordering from Ninja Transfers!
Thanks for sharing this, Baz! We're glad Danmark could quickly get everything resolved and keep your project on schedule, and we truly appreciate your continued trust and support!
I always have such an amazing experience with Ninja Transfers especially there are team always being reliable to count on when accidentally sending the incorrect artwork that needs to be printed. They are very fast and reliable. Thank you, Danmark for helping me today definitely took some stress off my shoulders. He’s a great asset to the team. Cheers.
Thanks so much for your feedback, Jeni! We're glad Danmark could quickly help get everything sorted and take some stress off your shoulders, and we truly appreciate your continued trust in our team!
Ninja transfers is seriously the best customer service I have ever worked with. They take above and beyond and truly do so much more than expected!
We appreciate your kind words, Ashley! We're thrilled to hear our team went above and beyond to exceed your expectations, and we truly appreciate your support!
I have been a pretty loyal customer of Ninja Transfers. However, the service and quality has changed drastically over the last year. From the quality of the materials (metallic transfers not applying correctly) to my most recent corporate order that never arrived for a special event. They're not reliable. I would order from a less unpredictable vendor.
Adam, thanks for the years of of orders. I'd like to look into the metallic transfers and the order that didn't arrive in time. Email me at [email protected] with your order number and I'll take it from there. Best, Andres | Ninja Customer Care
I had an issue with the print arriving incorrectly. I reached out and explained the problem, and was quickly assisted to help solve the problem by John. And I was in a bit of a rush, as I needed the printed to fulfill my order, and he was able to help me get the reprints within my timeline. Great customer service!!
Thanks for your review! We're glad John could quickly get everything resolved and ensure your reprints arrived in time to keep your order on track!
John was fantastic on helping me get the correct sizing for my transfer. Prints were vivid and quality was great
We appreciate your kind words, Isaac! We're glad John could help you get the sizing just right and that you loved the vivid colors and quality of your prints!
John was great at helping me and I love your dtf quality and your website is soo easy to use
We appreciate your feedback, Chelsea! We're glad John could help you and that you love the DTF quality and found the website easy to use!
Diane was excellent to work with! She went above and beyond to help!
We appreciate your kind words! We're glad Diane could go above and beyond to help, and we truly appreciate your feedback!
I ordered my second DTF roll from Ninja. They sent the roll changed the white color as transparent. So the white letter and white in the art work dose come out white. So I still haven't received what I ordered. Now printing shirts for a fundraiser for a child with leukemia is behind schedule. I only gave one star because there is not negative stars.
Hey Fred, I'm sorry to hear this roll came back with the white dropped out of the artwork. I know that's a bigger headache with a fundraiser deadline on it. The automatic background removal tools don't do the best job when the background matches colors in the artwork, and there are settings inside the gang sheet builder to adjust the background color so you can see exactly how the art was prepped before it prints. If you send updated artwork over to [email protected] we'd be glad to get better prints moving for you at no cost. Let me know how I can help. Best, Andres | Ninja Customer Care
Diane was great. She assisted me with my cart total and made it a smooth purchase experience. When I received my order, everything was great. Blanks were good quality, and transfers were vivid.
Thanks for your review! We're glad Diane made your purchase experience smooth and that you were happy with the quality of the blanks and the vivid transfers!
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