Nooro US

Hi Jim, It’s great to know our team was able to dive in, find your warranty, and get that replacement part headed your way quickly! We know how important it is to have a smooth experience, and we’re so glad we could make the process stress-free for you. We truly appreciate your "good job" shout-out—it keeps us motivated! Once your part arrives, we’re confident you’ll be back to enjoying your routine in no time. Thank you for being part of the Nooro community! Best regards, Nooro Support Team

Hi Sue, It’s truly wonderful to hear that your pain is finally fading away! We completely understand how life-changing it feels to find real relief, and we’re so happy our product could help you get back to feeling your best. We really appreciate you sharing this win with us. Keep up the consistent use—it’s the best way to ensure those great results stay for the long haul. We’re cheering you on! Best regards, Nooro Support Team

Hi Glen, It is truly rewarding to hear how our foot massager has become your daily go-to for managing your neuropathy and vascularity needs. We recognize the dedication it takes to maintain such a consistent routine, and we’re so glad to provide the comfort and support you deserve. Your kind words about our customer service mean the world to us! Please keep up that amazing consistency—it is the key to long-term relief. We are honored to be part of your wellness journey. Warm regards, Nooro Support Team

Hi Linda, It is wonderful to hear that you’re finding the stability and comfort you deserve! We truly value your feedback, and it’s heartening to know the fit is making such a positive difference in your daily life. We are so grateful for your high recommendation. Please stay consistent with them—keeping up that support is the best way to maintain your progress. We’re here for you every step of the way! Warmly, Nooro Support Team

Hi Joy, Thank you so much for your kind words! 👣 We truly appreciate you highlighting Jan’s hard work. I completely understand how important it is to have clear, helpful communication when you have questions. Rest assured, Jan and the rest of our team are always dedicated to finding the best solutions for you. We are so glad to have you with us! Best regards, The Nooro Team

Hi Clay, Thank you for reaching out and sharing your detailed feedback! 👣 I truly understand how it feels to expect a specific sensation in your toes and instead feel it mostly in your ankles—it can definitely feel a bit "weird" at first! Rest assured, feeling these impulses around the ankles is completely normal when you first start using the device, as the stimulation travels through the nerves in your feet. I'm glad to hear the solid wood floor trick helped! To target your toes more effectively, I recommend experimenting with the different modes and intensity levels on your massager. Each mode offers a unique pulse pattern that might provide the specific sensation you're looking for. We've also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at [email protected] so we can look into this further for you. We’re here to ensure you have a smooth experience! Best regards, Nicky The Nooro Team

Dear Carolyn, Thank you so much for your wonderful review! I am truly thrilled to hear that you had such a positive experience with our team. I completely understand how important it is to get a quick and effective resolution when you have questions, and I’m so glad we could meet those expectations for you. Rest assured, providing outstanding support is our top priority, and your feedback truly means a lot to us. We sincerely appreciate your support! Best regards, Nooro Support Team

Dear Edward, Thank you for the 4-star review and for your appreciation of the product! I’m truly sorry for the confusion and frustration caused by the USPS delivery notifications. Please rest assured that we are looking into this with our shipping partners to ensure more accurate tracking updates. We value your patience and are so glad the product finally reached you and is working well. Best regards, Nooro Support Team

Dear Audra, Thank you for reaching out to us. I completely understand your frustration regarding a missing order, and I want to ensure we get this sorted out for you as quickly as possible. Please rest assured that I am here to help you get to the bottom of this. Upon checking our records, it appears there may be a misunderstanding. We are Nooro US, and we do not sell Moerie Hair products. It is possible that the charge or order you are looking for is with a different company. To help clarify things and see if we can provide any further guidance, I will be giving you a call shortly. We want to make sure you have all the information you need to resolve this with the correct merchant. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Warm regards, Nicky Nooro Support Team

Dear Jacki, Thank you so much for the 5-star review! We truly appreciate you taking the time to highlight Alexander’s dedication. I’m so glad he was able to provide the thorough support you needed to get everything sorted. Please rest assured that I will personally share your kind words with him and his supervisor—it’s feedback like yours that keeps our team motivated! Best regards, Nooro Support Team

Dear Addi, Thank you for sharing your feedback. I am truly sorry to hear about the unprofessional behavior and the cleanliness issues you encountered. This is certainly not the high standard of service or inclusivity we strive for at Nooro. Please rest assured that we are taking your comments seriously and will address this with our team immediately to ensure better service moving forward. We appreciate your honesty as it helps us improve. Best regards, Nooro Support Team

Hi Paul and Sarah, Thank you for reaching out and bringing this to our attention. I am sorry to hear about the frustration and confusion these charges have caused you both. I can only imagine how upsetting it is to see unexpected transactions on your statement, especially when you feel you have received nothing in return. This is certainly not the experience we want for our customers. I want to assure you that we are committed to investigating this and resolving it for you as a priority. We aim to be completely clear and transparent about our membership programs, and I am deeply sorry that this was not your experience. To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at [email protected]. We’re here to help and ensure you have a smooth experience with us. Update: Thank you for the update! I truly appreciate you following up so quickly. I’ve been keeping a close eye on our inbox, but unfortunately, I haven’t been able to locate the email from your wife To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were still unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at [email protected]. We’re here to help and ensure you have a smooth experience with us from here on out. We look forward to getting this sorted! Best regards, Nicky Nooro Customer Care Team

Dear Ingrid, I sincerely appreciate you reaching out! I truly empathize with the need for fresh supplies to keep your relief on track, and I assure you we’ll help you find them quickly. 🌹 Thank you for your support! To provide the correct link, could you please let me know which device you have or what type of electrodes you need? Warm regards, Nooro Support Team

Dear Marianne, I sincerely appreciate your wonderful review! I truly empathize with how important relief is, and I assure you that providing both effective products and excellent support is our top priority. 🌹 Thank you for your kind recommendation and for trusting Nooro-US. We are so happy to hear the product has helped you tremendously! Warm regards, Nooro Support Team

Hi Faye, I appreciate you bringing this to our attention. I completely understand how frustrating it is to see unexpected charges on your card, and I assure you that we are committed to making this right. 🌹 We’re very sorry for the issue you experienced with the subscription, and we take your feedback seriously. After checking your account, I can confirm that we’ve canceled your VIP Plan subscription and processed a full refund for all associated charge as of March 2025. I will be contacting you email shortly to clarify these details and ensure everything is resolved to your satisfaction. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Warm regards, Nicky Nooro Support Team

Hi Nancy, Thank you for reaching out! I appreciate you bringing this to our attention. I understand how disappointing it is to receive full nails when you were expecting the half-tip version, and I assure you that I am here to help. 🌹 After checking your account, I see the Okita Nail Fungus Lights were purchased on March 7, 2025. While this falls outside our standard 90-day money-back guarantee, we still want to address and resolve this for you. I will be contacting you via both phone and email shortly to clarify the details of your order and find the best way to help. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Warm regards, Nicky Nooro Support Team

Hi Joel, Thank you for reaching out to us! I appreciate you bringing this delay to my attention. I understand how frustrating it is to wait two weeks for a response and to have equipment that doesn't seem to fit correctly, and I assure you that I am here to personally ensure you get the help you need. 🌹 I can see that the previous email you sent today was forwarded to our protocol team to assist you; however, since they haven't reached you yet, I am stepping in to expedite this. I will be contacting you via both phone and email shortly to clarify these details, assist with the fitting of your pads, and ensure everything is resolved to your satisfaction. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Warm regards, Nicky Nooro Support Team

Hi Tony, I sincerely appreciate you sharing your success story with us! I completely understand how draining chronic knee pain can be, especially after long days, and I assure you that stories like yours are exactly why we do what we do. 🌹 Thank you for your kind words about the convenience and results of our product. We are thrilled to be a part of your wellness routine! Warm regards, Nooro Support Team

Hi Terry, I sincerely appreciate you reaching out to let us know about the issues you're experiencing with your power source. I completely understand how disappointing it is when your device stops working consistently, and I assure you that I am here to help. 🌹 After checking your records, I see you purchased your Nooro Foot Massager™ on January 11, 2025. While this falls outside our standard 90-day money-back guarantee, I assure you that we still want to provide a satisfactory solution for you. We will be reaching out to you via phone and email shortly to discuss the next steps and help you further. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Warm regards, Nicky Nooro Support Team

Hi Kenneth, I sincerely appreciate your wonderful feedback and your loyalty to Nooro! I completely understand how important quality and support are when choosing wellness products, and I assure you that we are committed to maintaining the high standards you've experienced. 🌹 Thank you for your kind words about our team and products—it truly makes our day to know we've been helpful! Warm regards, Nooro Support Team