Nooro US

Hi Sheila, Thank you so much for taking the time to share your feedback! Dealing with targeted neuropathy in a specific spot like your second toe can be really frustrating, so I’m glad to hear you’re already feeling the massager stimulate your nerves and boost circulation. Nerve recovery takes consistency and time, but you are taking all the right steps. We are confident that with continued daily sessions, that improved blood flow will keep working to gradually ease the numbness and tingling. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Anita, Thank you for reaching out to us. I completely understand how stressful recurring charges can be, but please rest assured that we are here to help clear this up for you right away. Looking into your account details, your last charge was on January 25, 2026. You have not been charged again, as your subscription was successfully canceled back in February 2026 per your request. We will be contacting you directly via both phone and email shortly to clarify everything and ensure your peace of mind. If you need anything at all in the meantime, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Roger, Thank you for reaching out and sharing your feedback with us. I completely understand how disappointing it is if using the foot massager you purchased last year felt like a waste of your time. Please be assured that we are here to help. We still want to find a way to make things right and support you on your wellness journey. We will be contacting you directly via both phone and email shortly to clarify further and assist you. If you need anything at all in the meantime, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Raymond, Thank you so much for taking the time to share your initial thoughts with us! Self-care and relief know no gender, so I'm thrilled to hear that the cream is already performing well for you. You are completely right—consistency is key, and giving your body time to absorb the full benefits is the absolute best way to gauge long-term results. We are confident you'll continue to see even better progress as you give it time to work. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Jane, Thank you so much for taking the time to share such a thoughtful review! Finding an all-in-one cardiovascular blend that combines Hawthorn berry, Nitric Oxide boosters, and probiotics without needing a shelf full of different bottles can feel like searching for a needle in a haystack—so hearing that Vital Flow is exactly what you were looking for truly made our day. It's so smart of you to listen to your body and adjust the dosage to one capsule to fit your frame! We are fully committed to keeping our formulations top-quality, pure, and transparent so you can continue trusting Vital Flow for your daily heart health with complete peace of mind. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi David, Thank you for reaching out to us. I am so sorry for the confusion and frustration surrounding your delivery and account status—please rest assured that we are here to help get this completely sorted out for you. Looking into our records, your order was placed last year on July 20, 2025. Although this falls outside of our 90-day money-back guarantee, we still want to support you on your wellness journey and ensure you aren't left with open questions or unwanted charges. We will be contacting you directly via both phone and email shortly to clarify your account details and make sure everything is taken care of to your satisfaction. If you need anything at all in the meantime, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Sara, Thank you for reaching out to us. I’m really sorry to hear that the application hasn't been useful for you, but please rest assured that we are here to help. Looking into your details, we see your order was placed last year on October 9, 2025. Although this is outside of our 90-day money-back guarantee, we still want to support you on your wellness journey and make things right. We will be reaching out to you directly via email shortly to clarify further and see how we can assist you. If you need anything at all, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Jeffery, I am so sorry for any confusion regarding your experience with us. It can certainly be unsettling to get a notification or review prompt when you aren't sure what it is for. Looking into our records, the order on file under your name was placed on July 15, 2025, for the Nooro Foot Massager. Please be assured that we want to clear this up for you completely. We will be reaching out to you directly via both phone and email shortly to clarify further and assist you with this. If you need anything at all in the meantime, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Mary, I completely understand how disappointing it is when a tool doesn't give you the curls, volume, or waves you were hoping for. I want to gently clarify that Nooro specializes in wellness and recovery devices—we do not sell any hair products or styling tools. It looks like your review may have accidentally been intended for another company! Please be assured that we will still be reaching out to you directly via both phone and email shortly to clarify further and help clear this up. If you need anything at all in the meantime, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Jeffrey, First off, congratulations on getting zero mites across those Nashville hives—that’s fantastic news for your apiaries! That said, I want to be completely transparent with you: here at Nooro, we actually make health and pain relief products (like our foot massagers and supplements) rather than beekeeping treatments. It looks like this feedback was meant for another company from the Expo, though we genuinely love seeing thriving hives! If you ever happen to need any wellness gear for post-beekeeping back or foot soreness down the road, you can count on us for that same standard of quality and support. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Michael, Thank you for reaching out and sharing your experience with us. I am truly sorry to hear that your device didn't give you the relief you expected and fell short of your expectations. Please be assured that we are committed to helping you. Looking into your account, your order was placed on July 27, 2025. While this is outside of our 90-day money-back guarantee window, we still want to support you on your wellness journey and explore ways to make things right. We will be contacting you directly via both phone and email shortly to clarify further and assist you. If you need anything at all in the meantime, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Chana, Thank you so much for taking the time to leave a review! I’m so glad to hear that the knee sleeve is already taking a noticeable edge off your pain—getting real relief makes such a big difference in your day. Regarding the knee tape, sometimes bonus items or promotional bundles are included to give your joints extra support! You can give it a try whenever you're ready. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Randall, Thanks so much for taking the time to share your feedback! There’s nothing worse than running out of your routine right when you need it, so I’m thrilled to hear your refill arrived with plenty of time to spare. Fast, reliable shipping is something we take huge pride in, and knowing we hit the mark for you truly made our team's day. We're fully committed to keeping that exact same speed and hassle-free service coming your way for every future order. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re always here to help and ensure you have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Sivarama, Thank you so much for taking the time to leave us a 4-star review! I’m thrilled to hear that you love our products, but I also hear you loud and clear regarding your experience with our customer service. Great products should always come with equally great support, and it stings to know we fell short of that standard for you. Please be assured that we are taking your feedback directly to heart as we actively work on improving our service quality and response times. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns or feedback. We’re here to help and ensure you have a smooth experience with us every step of the way. Best regards, Nicky Nooro Customer Care Team

Hi Joseph, Having both your original device and replacement stop working is beyond frustrating, and I completely understand why you gave up on reaching out. That is nowhere near the quality you should expect from us, and I am genuinely sorry for the hassle. Looking into your account, I see your order for the Nooro Foot Massager was placed on July 16, 2025. Even though this purchase is outside of our standard 90-day money-back guarantee, please be assured that we still want to step in and find a fair solution for you. We will be reaching out to you directly via both phone and email shortly to clarify further and work this out together. If you need anything at all in the meantime, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Florence, Thank you for sharing your honest feedback. I am so sorry for the frustration you went through with your device not heating up and the complete headache regarding the conductor cream shipments. You’re completely right—canceling a subscription shouldn't feel like a battle, and having to call multiple times to get it sorted is unacceptable. While I'm glad our representative was finally able to confirm that cancellation for you, you never should have had to jump through those hoops in the first place. Please rest assured that your subscription is 100% canceled, and we're addressing this internally with our support team to make sure these communication breakdowns don't happen again. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Kimberly, Thank you so much for taking the time to share your review! It truly brightens our day to hear that your device matched the description perfectly and that you're getting so much everyday use out of it. We put a lot of care into building reliable, high-quality products, so knowing it has become a staple in your daily routine means everything to us. We're fully committed to keeping up that standard for you every step of the way! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Keith, Thank you so much for taking the time to share your experience! I’m really sorry your initial device ran into a failure—we know how disappointing it is when a product doesn't work as expected. That said, I’m so glad our team could make the return and refund process completely stress-free for you. We firmly believe that treating people right and standing by our customers should always be the standard, not a rare surprise. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hey Leslie, Thank you for sharing your feedback with us. We completely understand how disappointing it is when you don't see the results you were hoping for right away. Treatment journeys—especially for fungal care—often take consistent time and patience, as visible changes depend on the natural cell turnover process. That being said, we want to make sure you're getting the best possible outcome. To help you achieve your goal, we’ve sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at [email protected] so we can look into your specific routine and support you. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Lunavia Customer Care Team

Hi David, Receiving the wrong item is completely frustrating, and I am so sorry for the mix-up and any inconvenience this caused you. Looking into your account, I see your order for the Nooro Foot Massager was placed on July 15, 2025. I also want to clarify that a full refund was already processed for this purchase back in August 2025. Please be assured that we will be reaching out to you directly via both phone and email shortly to clarify further and ensure everything is fully taken care of. If you need anything at all in the meantime, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team