Nooro US

Hi George, I hear your frustration loud and clear. Having your foot massager stop taking a charge is incredibly disappointing, and I completely understand why you feel like it was a waste of money. Please be assured that we stand behind our products and want to make this right for you. Looking into your account, I can see your purchase was placed on July 8, 2025. I also want to clarify that this was strictly a one-time purchase, and you are not enrolled in any subscription. We will be contacting you directly via both phone and email shortly to clarify further and help resolve this for you. In the meantime, if you need anything at all, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Sandra, I am so sorry to hear that using the foot massager flared up your sciatica. Stopping use immediately was absolutely the right decision, as your comfort and health are always our top priorities. Looking into your account, I see your order for the Nooro Foot Massager was placed on August 5, 2025. While this is outside of our standard 90-day money-back guarantee, please be assured that we still want to help and find a fair solution for you. We will be reaching out to you directly via both phone and email shortly to clarify further and work this out together. If you need anything at all in the meantime, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Stephanie, We're sorry to hear about your experience and understand how frustrating this must have been. We've reviewed your account and can confirm that your subscription has now been canceled, and no further recurring orders will be processed. We've also reached out to you privately to confirm this and address any remaining concerns. Thank you for bringing this to our attention, and we appreciate the opportunity to make sure everything has been resolved. Regards, Alejandra Nooro Customer Care Team

Hi Mary, Thank you so much for taking the time to share your feedback with us! I completely understand that initial adjustment period—it can definitely feel a bit awkward when you first start using a new device! I’m so thrilled to hear that once you got the hang of it, the battery life, two power options, and slim design made reaching those tight spots so much easier. Knowing you liked it enough to buy one for a friend truly means the world to us. Please be assured that we’re always here to support you, and if you or your friend ever need anything at all, please don't hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Laura, Thank you so much for the 5-star review! Having you with us for three years is the highest compliment we could ask for, and passing Nooro along to your daughter means the world to us. We know how much thought goes into choosing wellness products for the people you love, so trusting us with her care is truly special. Please rest assured that she is getting the exact same quality and support that you’ve relied on for years. You can feel completely confident that her experience will be just as smooth, comfortable, and reliable as yours has been. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Kevin, I completely respect your feedback, and I hear your frustration loud and clear—getting an automated review prompt after going through a stressful situation feels completely out of touch. I can certainly understand why that left a bad taste in your mouth. I checked your order history right away and can confirm that your purchase from June 10, 2025, was fully refunded. Please be assured that we genuinely want to make things right and clear the air. Someone from our team will be reaching out to you directly via phone and email today to make sure every remaining concern is fully addressed. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] . Best regards, Nicky Nooro Customer Care Team

Hi Phil, Thank you so much for sharing your review on Trustpilot! I completely understand keeping your fingers crossed after your original unit stopped working after 14 months. It is only natural to want peace of mind about longevity when you rely on daily relief. Please be assured that we built this upgraded model with enhanced durability and extra massage settings specifically to give you a better, longer-lasting experience. And as you've already seen, warranty or not, we stand behind our products and will always make sure you're taken care of. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Austin, Thank you so much for giving us a 10/10 review on Trustpilot! I truly appreciate your feedback. We know how busy life gets, so making self-care as effortless and straightforward as possible is everything—nobody wants a complicated routine when they just want quick relief. Please be assured that we will continue doing everything we can to keep your experience just as smooth, reliable, and convenient every single time you use your Nooro. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Melonia, Thank you so much for sharing your review with us on Trustpilot! I can truly appreciate how profound these victories are. Taking the edge off leg pain and getting more movement back might seem like small steps to an outsider, but we know they are massive wins for your daily comfort and independence. Please be assured that we will always be here in your corner to support your wellness journey and deliver the exact same standard of care you've come to count on. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Karen, Thank you so much for sharing your 5-star review on Trustpilot! I am so glad to hear that your experience has been great so far. Dealing with newly developed circulation issues can be incredibly stressful and unsettling, so hearing that our product is already providing you with some much-needed relief brings a huge smile to our team. Please rest assured that you are in great hands with Nooro, and we are fully committed to supporting you on this wellness journey. Consistent use is key, and we are confident that the product will continue to help you manage these circulation challenges and improve your daily comfort moving forward. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you always have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Carole, Thank you so much for sharing your wonderful experience with us on Trustpilot! I really value your loyalty, and I can definitely relate to finding a wellness tool that becomes such an essential part of your daily routine that you completely wear it out. When you find something that brings that much relief, the last thing you want is to be left without it. Please be assured that standing behind our products and keeping our dedicated users taken care of is exactly who we are as a company. We were more than happy to ship that replacement out to you for free so you didn't have to miss a beat! Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Heidy, Thank you for reaching out and bringing this to our attention. I really value your feedback, and I can definitely relate to how incredibly stressful and exhausting it is to feel like your cancellation requests are being missed while recurring charges continue to hit your account. We’re sorry to hear about the issue you experienced with your subscription, and we sincerely apologize for any frustration this may have caused. We take your feedback seriously and are committed to making things right. Please be assured that we are handling this immediately. To resolve this for you, your subscription has now been fully canceled so no further charges will ever occur, and we are processing a full refund. We will be contacting you via email shortly to help you further and provide your refund confirmation details. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Barbara, Thank you so much for reaching back out and updating your review! I really value your honesty, and please don't worry about the mix-up for a second. Between managing busy schedules and tracking online orders, I can definitely relate to how easily delivery dates can blur together over time. We are all human here! Please be assured that no apology is necessary at all. Our team is honestly just so thrilled to hear that the foot massager is working perfectly for you and that you'd happily buy from us again. Knowing that you are getting great results completely makes our day. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Willis, Thank you so much for the 4-star review and for highlighting our timely service! I really value you taking a moment to share this. I can definitely relate to how refreshing it is when an online order or support experience respects your time and moves quickly, without any unnecessary waiting or hassle. Please be assured that keeping our shipping and service swift, reliable, and efficient is a huge priority for us, and we're thrilled we hit the mark for you. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Georgina, Thank you for sharing your feedback. I really value your candor, and I can definitely relate to how incredibly frustrating it is to unbox a new device with high hopes for relief, only to feel like it doesn't work at all. Please be assured that we want to get this sorted out for you immediately, whether that means troubleshooting a defective unit or finding a better solution that actually fits your needs. Please feel free to reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Richard, Thank you so much for sharing your feedback with us on Trustpilot! I really value you taking the time to write this, and I can definitely relate to how much of a game-changer it is to find knee support that actually delivers, especially when it's combined with clear, helpful information that makes you feel confident using it. Please be assured that we are dedicated to providing tools that genuinely make a difference in your daily comfort and mobility. Knowing that our elastic braces are helping you move easier completely brightens our day! Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi there, Thank you so much for taking the time to share your journey with us on Trustpilot! I really value your beautiful feedback, and our entire team can definitely relate to the profound joy and emotion of reclaiming your independence. Hearing that our foot massager, alongside your faith, helped you walk again is an absolute miracle, and it truly means the world to us. Please be assured that stories like yours are the exact reason we pour our hearts into these products. I will also make sure to pass your kind words along to our phone support team—they will be absolutely thrilled to know their friendly, professional care made such a positive impact on your experience. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Samuel, Thank you for reaching out and sharing your feedback with us. I really value your honesty, and I can definitely relate to how disappointing it is to invest in a device with high hopes of finding comfort, only to feel like it didn't help your numbness problem at all. Please be assured that we are here to support you. After checking our system, I see your order for the foot massager was placed last year on July 8, 2025. While this timeframe means it falls outside of our standard 90-day money-back guarantee, we still want to make sure you are taken care of and don't want to leave you feeling stuck. We will be contacting you via phone and email shortly to help you further and discuss alternative ways we can help turn this experience around for you. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Raymond, Thank you for taking the time to share your feedback. We're truly sorry to hear that your NMES Foot Massager 2.0 stopped charging after several months of use. We'd appreciate the opportunity to look into this further and see how we can help. Our Customer Care Team will be reaching out to you by phone and email to review your experience and discuss the best options available. If you need any assistance in the meantime, please don't hesitate to contact us at [email protected]. We're here to help and appreciate the opportunity to turn your experience around. Best regards, Alejandra The Nooro Customer Care Team

Hi Richard, Thank you for reaching out and sharing your honest feedback with us. I really value your candor, and I can definitely relate to how incredibly disappointing it is to spend your hard-earned money on a device with high hopes for relief, only to feel like it never worked properly and was a waste of money. Please be assured that we want to help make this right. After checking our records, I see that you ordered the foot massager last year on July 8, 2025. Even though this timeframe falls outside of our standard 90-day money-back guarantee, we don't want to leave you feeling stuck or walk away empty-handed. We will be contacting you via phone and email shortly to help you further and explore the best alternative options to turn this experience around for you. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team