Nooro US

Hi Maya, Thank you for reaching out and sharing your experience. I really value your transparency, and I can definitely relate to how incredibly stressful and infuriating it is to feel caught off guard by unexpected monthly charges, especially when an unresponsive chat feature and app stalls make it feel impossible to get a human to help you fix it. We’re sorry to hear about the issue you experienced with your subscription, and we sincerely apologize for any frustration this may have caused. We take your feedback seriously and are committed to making things right. Please be assured that we have taken immediate action to correct this. To resolve what happened, I want to confirm that last year we processed a full refund for all of the subscription charges you were unaware of, and the membership has been fully canceled to prevent any future deductions from your account. We will also be contacting you via email shortly to help you further and make sure everything is completely squared away to your satisfaction. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Linda, Thank you for reaching out and sharing your feedback with us. I really value your honesty, and I can definitely relate to how frustrating it is to try a new product with high hopes for relief, only to feel like it doesn't work for your pain. Please be assured that we want to make sure you are completely taken care of. After checking our records, I see that you ordered the foot massager last year on July 7, 2025. To ensure things were made right, our system shows that we processed a full refund for you back in August 2025. Because we want to check in and make absolutely sure everything was handled to your satisfaction, we will be contacting you via phone and email shortly to help you further. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Richard, Thank you for reaching out and sharing your honest feedback with us. I really value your candor, and I can definitely relate to how incredibly disappointing it is to spend your hard-earned money on a device with high hopes for relief, only to feel like it didn't do a single thing for you. Please be assured that we want to help. After checking our records, I see that you ordered the foot massager last year on July 7, 2025. Even though this timeframe falls outside of our standard 90-day money-back guarantee, we don't want to leave you feeling stuck or walk away from us empty-handed. We will be contacting you via phone and email shortly to help you further and explore the best options to turn this experience around for you. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi James, Thank you for reaching out and sharing your experience. I really value your candor, and I can definitely relate to how incredibly frustrating it is to follow the directions perfectly, feel no change in your condition, and then face issues trying to get your money back. Please be assured that we are here to support you and look into this. After checking our system, I see that your order for the foot massager was placed last year on June 22, 2025. Because this timeframe falls outside of our standard 90-day money-back guarantee, and it has now been over a year since the transaction, our system is unfortunately unable to process a financial refund. However, we don't want to leave you empty-handed or without options for your recovery. We will be contacting you via phone and email shortly to help you further and explore alternative ways we can make this right for you. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Shari, Thank you for reaching out and sharing what happened. I really value your candor, and I can definitely relate to how incredibly exhausting and frustrating it is to spend hours working with customer service, expect a replacement item to arrive, and have it never show up. That is absolutely not the experience we want for you. Please be assured that we want to step in and clear this up for you. Looking at your account, your order for the foot massager was placed last year on July 5, 2025. While this timeframe means it falls outside of our standard 90-day money-back guarantee, I wanted to investigate what happened with your replacement. I see the email we sent you in September of last year, but because we didn't receive a response back to finalize the details, the replacement was unfortunately never processed. We want to get this moving forward for you right now. We will be contacting you via phone and email shortly to help you get this sorted out so you can finally get the working product you were promised. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Elizabeth, Thank you for reaching out and sharing exactly how you feel. I really value your honesty, and I can definitely relate to how incredibly frustrating and upsetting it is to spend $200 hoping for relief from neuropathy, only to feel like the product hasn't phased your pain one bit. I completely understand why you are angry, but please know that scamming you is never our intent. Please be assured that we are here to support you. After checking our system, I can see that your order was purchased last year on June 14, 2025. While this means it falls outside of our standard 90-day money-back guarantee, we don't want you to feel left in the lurch. True nerve recovery is an incredibly slow process that takes time, patience, and deep consistency. It often requires daily, long-term use before the nerves adapt and you begin to experience noticeable relief. To look closer at your situation and find a way forward, we will be contacting you over the phone and email shortly to help you further. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us directly at [email protected]. We are committed to helping you through this. Best regards, Nicky Nooro Customer Care Team

Hi Perry, Thank you for reaching out and letting us know what's going on with your device. I really value you bringing this to our attention, and I can definitely relate to how incredibly annoying it is to settle in for a treatment session, only for the pad to shut off after just 15 seconds. Please be assured that we are here to help you get this technical glitch sorted out. After checking our system, I can see that your order was purchased last year on July 2, 2025. While this timeframe means it falls outside of our standard 90-day money-back guarantee, we certainly don't want to leave you stranded with a device that isn't running properly. To figure out exactly why the pad is cutting out and to get this resolved for you, we will be contacting you over the phone and email shortly to help you further. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. We're on it! Best regards, Nicky Nooro Customer Care Team

Hi Robert, Thank you so much for reaching out and sharing your experience with us! I really value your feedback, and I can definitely relate to how disruptive it can be when a product you rely on needs to be replaced after just a couple of months. Please be assured that standing by our products and our customers is our top priority. I am so glad our team was able to step in quickly to get that replacement sent out to you at no additional cost so your relief routine wasn't interrupted for long. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Drob, Thank you so much for reaching out and sharing your incredible progress with us! I really value you taking a moment to leave this feedback, and I can definitely relate to how profound and joyful it feels to finally reclaim real sensation in your feet after dealing with the frustrating numbness of neuropathy. Please be assured that keeping that discomfort at bay and waking those nerves back up is exactly what our technology was built to do. We are absolutely thrilled to hear about your breakthrough, and we are fully confident that your continued consistency will keep your recovery moving in the right direction! Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Shelley, Thank you for reaching out and sharing your feedback. I really value your honesty, and I can definitely relate to how disappointing it is to order a product online only to feel like it doesn't look like its photos or live up to the quality you expected. Please be assured that we want to help. After checking our records, I see that your order for the foot massager was purchased last year on July 6, 2025. Even though this timeframe falls outside of our standard 90-day money-back guarantee, we genuinely care about your experience and don't want to leave you feeling unhappy with our company. We will be contacting you over the phone and email shortly to help you further and see how we can best make this right for you. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Laurence, Thank you for reaching out and sharing your raw feedback with us. I really value your honesty, and I can definitely relate to how incredibly frustrating it is to invest your hard-earned money into a device, only to feel like it doesn't work for you at all. Please be assured that we are here to support you. After checking our system, I see that your order for the foot massager was purchased last year on June 16, 2025. While this timeframe means it falls outside of our standard 90-day money-back guarantee, we don't want to just leave you feeling stuck. True nerve recovery takes deep consistency and real time, as repairing stubborn nerve pathways from the outside in is a very gradual process. We will be contacting you via phone and email shortly to help you and figure out the best way forward. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi there, Thank you for reaching out. I really value your honesty, and I can definitely relate to how frustrating it is to invest in a device only to feel like it has never worked for you. Please be assured we are here to support you. Your order from June 12, 2025 falls outside our 90-day money-back guarantee, but we still want to help. Real nerve recovery takes consistency and time. For the best results, we encourage you to use it daily at a comfortable intensity and drink a glass of water beforehand to help the stimulation reach deeper. We will be reaching out to you via phone and email shortly to help you further. In the meantime, please don’t hesitate to contact us directly at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Phil, Thank you for reaching out and letting us know what happened. I really value your honesty, and I can definitely relate to how incredibly frustrating it is when a device that was successfully reducing your pain and swelling suddenly stops working after a year—and even more so that your previous email went unanswered. That communication delay is absolutely not the standard we aim for, and I am truly sorry for making you wait. Please be assured that we are on it now and want to help fix this. After checking your records, I can see your order was purchased on June 14, 2025. While this timeframe means the unit is outside of our standard 90-day money-back guarantee, we certainly do not want to leave you stranded with a frozen device after you've made such great progress. To look into your options and get your relief back on track, we will be contacting you over the phone and email shortly to help you further. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us directly at [email protected]. We will get this sorted out for you! Best regards, Nicky Nooro Customer Care Team

Hi Vilee, Thank you for reaching out and sharing your experience with us. I really value your candor, and I can definitely relate to how incredibly frustrating it is to receive an incorrect item without your consent, and then feel stuck getting repetitive, "AI-style" answers from customer support when you just want a real person to talk to. That is absolutely not the standard of care we aim to provide. Please be assured that we take this very seriously and want to clear the air. After looking into your account, I located your order from July 6, 2025, for the foot massager. I completely understand why you chose to return it, and I want to confirm that we did process a full refund for you last year on July 28, 2025. Because your experience didn't get the proper human touch it deserved initially, we will be contacting you over the phone and email shortly to help you further and make sure everything was settled perfectly on your end. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Customer Care Team

Hi Cynthia, Thank you for reaching out and sharing your candid feedback with us. I really value you letting us know how you feel, and I can definitely relate to how disappointing it is to invest in a product only to find out that you simply don't like it. That is definitely not the outcome we want for you. Please be assured that we want to help find a better solution for you. After checking our system, I can see that your order was placed last year on September 7, 2025. While this timeframe means the order is outside of our standard 90-day money-back guarantee, we still want to make sure you are taken care of. Because we don’t have a phone number on file for you, we will be contacting you directly via email shortly to see how we can best help you move forward. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected]. We are here to help! Best regards, Nicky Nooro Customer Care Team

Hi Sheila, Thank you so much for reaching out and sharing your experience with us! I really value you taking a moment to let us know how your routine is going, and I can definitely relate to how stubborn and frustrating targeted nerve numbness can be—especially when it's concentrated in a very specific spot like your second toe. Please be assured that our conductive gel is formulated precisely for this reason: to safely intensify the massager's modes and drive that vital stimulation exactly where your nerves need it most. We are absolutely thrilled that it’s helping you target that area effectively and bringing you closer to full relief! Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Damien, Thank you so much for reaching out and sharing your routine with us! I really value you walking us through how your discomfort shifts from day to night, and I can definitely relate to how frustrating it is when nerve intensity ramps up right as you are trying to wind down, making those middle-of-the-night trips to the bathroom a bit uncomfortable. Please be assured that finding that "sweet spot" on the device to help you soothe the discomfort and fall asleep is a perfect way to use it. Nerve pain notoriously flares up at night, and the fact that you are waking up in the morning feeling okay is a wonderful sign that the overnight stimulation is doing its job to settle your nerves. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Aurora, Thank you for reaching out and sharing your honest feedback. We are so incredibly sorry to hear that managing your account has been such a headache and has caused you more stress than benefits. We completely understand how exhausting it is to deal with a frustrating account system when you just want a seamless experience, and we validate your frustration 100%. We confidently assure you that we are here to help and will make this completely right. We want to get this account issue sorted out for you immediately so you can finally have a smooth experience. To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at [email protected]. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Charmaine, Thank you so much for reaching out and sharing your story with us! I really value your honesty, and I can definitely relate to how tough it is when you have to hit pause on a routine you love due to budget reasons—balancing wellness and financial realities is a struggle a lot of us face. Please be assured that we are absolutely thrilled to have you back with us! Since you've already experienced awesome results with our product in the past, we are incredibly confident that restarting two weeks ago is going to get you right back on track toward feeling your best. We are cheering you on and can't wait for you to see those great results again! Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi there, Thank you so much for reaching out and sharing your experience with us! I really value you taking a quick moment to leave this feedback, and I can definitely relate to how amazing it is to have a compact wellness device that fits easily into a suitcase, ensuring your relief routine doesn't have to take a back seat while you're away on holiday. Please be assured that we purposely designed our product to be lightweight and space-saving for exactly this reason, so you can enjoy effortless relaxation wherever your travels take you. We are thrilled to be part of your holiday packing list! Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team